[NFBOH-Cleveland] Information about Houston’s para-transit service

Wed Jun 7 21:35:35 UTC 2023

Good morning Carolyn!

  Here is some information on our paratransit service in Houston.  Please pass it on to your members list who are planning to attend the convention.  I hope this helps.

Rehnee

979.264-2186

From: george battiste <georgebattiste at sbcglobal.net <mailto:georgebattiste at sbcglobal.net> > 
Sent: Saturday, June 3, 2023 7:28 PM
To: member at nfbtx.org <mailto:member at nfbtx.org> 
Subject: [NFBT] Information about Houston’s para-transit service

 Houston’s local para transit service

Greetings fellow federationists!

Houston’s local paratransit service is called MetroLift.  Here is information for you to set up a temporary certification to use the service.

If you have active status with your local paratransit service in the city you reside, you will need to have your local service fax in your eligibility status in to MetroLift eligibility department for reviewing. That fax number is 713-652-8924, attention eligibility.  

If you would like to check on the status of the receipt of your information, call the customer service line at 713-225-0119 and press option 0 to talk to a live person.  

If they have receive your eligibility information, you will be provided with a client Identification number for scheduling trips.  

To schedule trips, the number to call to make reservations is 713-225-6716.  Reservations are only open on week days between 8am and 5pm.  

Houston’s MetroLift service only can book rides one day in advance.  For example, if you need to book a trip on a Tuesday, you will need to call in to reservations on Monday between 8am and 5pm.  However, if you are making trip reservations to travel on a Monday, you will need to call reservations on Friday.  

By calling in on Friday between 8am and 5pm, trips can be scheduled for the entire weekend, and for the upcoming Monday.  

If you need to cancel any trips, MetroLift Dispatch will have to be  call by dialing 713-225-0410.  That number is available at all times.  It is also the same number to call to check on the status of your scheduled trips.  

The cost to ride MetroLift is $1.25 per ticket.  Tickets can be purchased at the local Kroger’s grocery stores, Fiesta-Mart, Randall’s, or the ride store located on the first floor of the Metro office.

Additionally, tickets to ride MetroLift can be purchase on-line through the EZ-Wallet option using your given client identification number and your password. The website to utilize this method of acquiring tickets is:

Www.macs.RideMETRO.org <http://Www.macs.RideMETRO.org> .

Out-of-Town Visitors

METROLift provides ADA ParatransitService to visitors with disabilities who do not live in the METRO service area.

 ADA-certified visitors are eligible for METROLift services by providing an ID card or other documentation from their current ADA transit agency. 

If certification documents are unavailable from the visitor’s transit agency or if they have never been certified by a transit agency, then proof of the disability (i.e., a letter from a doctor, rehabilitation professional, or self-certification is permissible) or physical proof of disability can beused. 

Visitors are immediately granted eligibility by simply satisfying any of the above-stated verification methods. 

Visitor certification is valid for 21 days of travel in a one-year period. 

METROLift drivers do not accept cash. 

You may send a money order in advance for the number of trip tickets you will need, or purchase the tickets when arriving in Houston. 

Visitors can also purchase tickets online atRideMETRO.org, click on the “FARES”tab then go to the “METRO online store”. No ID or proof of disability is required in order to purchase tickets or passes. 

METROLift drivers do not accept cash fare payments; only tickets or passes. See page 14 forMETROLift fare information.

George Battiste

Employment Assistance Specialist

4424 North Freeway

Houston, TX  77022

713-692-7755, ext2105

Cell: 281-979-9617

Email:  George.battiste at twc.texas.gov <mailto:George.battiste at twc.texas.gov> 

Sent from my iPhone

Sent from my iPhone

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National Federation of the Blind of Texas 
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