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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Employment-Committee <employment-committee-bounces@nfbnet.org> <b>On Behalf Of </b>Dick Davis via Employment-Committee<br><b>Sent:</b> Tuesday, August 14, 2018 3:24 PM<br><b>To:</b> Employment-Committee@nfbnet.org<br><b>Cc:</b> Dick Davis <ddavis@blindinc.org><br><b>Subject:</b> [Employment-Committee] FW: Beyond Vision seeking Customer Care Manager (contact center based)<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Got anyone who would be interested in this job?</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Dick Davis </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Sarah Heesen [mailto:<a href="mailto:sheesen@beyondvision.com">sheesen@beyondvision.com</a>] <br><b>Sent:</b> Tuesday, August 14, 2018 1:40 PM<br><b>Cc:</b> Rob Buettner <<a href="mailto:rbuettner@beyondvision.com">rbuettner@beyondvision.com</a>><br><b>Subject:</b> Beyond Vision seeking Customer Care Manager (contact center based)<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Good afternoon, Beyond Vision family and friends,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Beyond Vision is seeking to fill the big workstation with all the buttons and controls in our Customer Care Center … that’s right, we are looking for a Starship Captain … I mean a Customer Care Manager! We would appreciate your help getting the word out!<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>We are looking for someone with experience leading a diverse team to set, meet, and celebrate department and personal goals. He/she should be professional, yet people-oriented with a sense of humor. Also, this person should have excellent project management and multi-tasking skills in order to meet the needs of a growing portfolio of clients. Familiarity with the functions of a cloud-based contact center platform is preferred.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I’m pasting the general posting below, but please email me at <a href="mailto:sheesen@beyondvision.com">sheesen@beyondvision.com</a> for a more detailed job description.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Thanks for passing this along! I hope you are all enjoying the summer whenever possible!<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Sarah Heesen (formerly Zellmer)<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal align=center style='margin-bottom:10.0pt;text-align:center;line-height:115%'><b><span style='font-family:"Arial",sans-serif'> </span></b><o:p></o:p></p><p class=MsoNormal align=center style='margin-bottom:10.0pt;text-align:center;line-height:115%'><b><span style='font-size:14.0pt;line-height:115%;font-family:"Arial",sans-serif'>CUSTOMER CARE MANAGER – CONTACT CENTER-BASED</span></b><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='font-family:"Arial",sans-serif'>Beyond Vision has an incredible mission: We create employment opportunities and upward mobility for people who are blind or visually-impaired. No where is this more evident than in our Customer Care Center staffed by a growing team of legally-blind professionals in the heart of Milwaukee. WI. Our team is dedicated, skilled, and recognized for providing outstanding phone and computer-based customer care. And now we are poised to take all that to the next level with the help of an experienced, mentorship and customer -satisfaction-centered manager at the helm. If that’s a specialty of yours and a role you enjoy, we want to meet you!</span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='font-family:"Arial",sans-serif'>The Customer Care Manager (CCM) will provide service that exceeds the expectations of internal and external customers alike. The CCM will employ industry best practices along with relevant contact center metrics to <u>increase the scope, quantity, and quality of our inbound and outbound contact service offerings</u>. </span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><b><i><u><span style='font-family:"Arial",sans-serif'>We Require:</span></u></i></b><o:p></o:p></p><p class=MsoListBulletCxSpFirst style='mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Minimum of 3 years’ work experience in a call center environment</span><o:p></o:p></p><p class=MsoListBulletCxSpMiddle style='mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Track record of exceptional team leadership and coaching required. Known for creating a culture of trust, respect, accomplishment recognition, and fun!</span><o:p></o:p></p><p class=MsoListBulletCxSpLast style='mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Two or four-year degree in business, communications, or related field is preferred. </span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><b><i><u><span style='font-family:"Arial",sans-serif'>We offer:</span></u></i></b><o:p></o:p></p><p class=MsoListBulletCxSpFirst style='mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Competitive compensation and benefits package. </span><o:p></o:p></p><p class=MsoListBulletCxSpMiddle style='mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>A culture that values delighting our customers, constant improvement, and fun!</span><o:p></o:p></p><p class=MsoListBulletCxSpLast style='mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>The over-arching mission of quality jobs for people who are blind or visually impaired. </span><o:p></o:p></p><p class=MsoNormal style='text-indent:-.5in'><span style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal align=center style='margin-bottom:10.0pt;text-align:center;line-height:115%'><b><span style='font-family:"Arial",sans-serif'>Send a resume, cover letter, and salary requirements to: </span></b><a href="mailto:hr@beyondvision.com"><b><span style='font-family:"Arial",sans-serif'>hr@beyondvision.com</span></b></a><o:p></o:p></p><p class=MsoNormal align=center style='margin-bottom:10.0pt;text-align:center;line-height:115%'><b><span style='font-family:"Arial",sans-serif'>Learn more about Beyond Vision at </span></b><a href="http://www.beyondvision.com"><b><span style='font-family:"Arial",sans-serif'>www.beyondvision.com</span></b></a><o:p></o:p></p><p class=Default><b><span style='font-size:11.0pt;font-family:"Arial",sans-serif'> </span></b><o:p></o:p></p><p class=Default><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Sarah Heesen<o:p></o:p></p><p class=MsoNormal>Talent Acquisition Coordinator<o:p></o:p></p><p class=MsoNormal>5316 West State St.<o:p></o:p></p><p class=MsoNormal>Milwaukee, Wisconsin 53208<o:p></o:p></p><p class=MsoNormal>Tel: (414) 758-2737 (direct)<o:p></o:p></p><p class=MsoNormal>Fax: (262) 439-5865 (confidential)<o:p></o:p></p><p class=MsoNormal>Email: <a href="mailto:szellmer@beyondvision.com"><span style='color:blue'>szellmer@beyondvision.com</span></a><o:p></o:p></p><p class=MsoNormal><a href="http://www.beyondvision.com/"><span style='color:windowtext;text-decoration:none'><img border=0 width=216 height=100 style='width:2.25in;height:1.0416in' id="Picture_x0020_1" src="cid:image001.png@01D43323.56E3D230" alt="beyond vision"></span></a><o:p></o:p></p><p class=MsoNormal><a href="http://www.beyondvision.com/"><b><span style='font-size:12.0pt;color:#C00000'>Website</span></b></a><span style='font-size:12.0pt'> <b><span style='color:#C00000'> </span></b>l </span><a href="http://www.beyondvision.com/blind-ambition/C:/Users/dfrey/Documents/Custom%20Office%20Templates"><b><span style='font-size:12.0pt;color:#C00000'>E-News Archive</span></b></a><b><span style='font-size:12.0pt;color:#C00000'> </span></b><b><span style='font-size:12.0pt'> </span></b><span style='font-size:12.0pt'>l<b> </b></span><a href="https://www.linkedin.com/company/beyond-vision-501-c-3"><b><span style='font-size:12.0pt;color:#C00000'>LinkedIn</span></b></a><b><span style='font-size:12.0pt;color:#C00000'> </span></b><b><span style='font-size:12.0pt'> </span></b><span style='font-size:12.0pt'>l<b><span style='color:#C00000'> </span></b></span><a href="https://twitter.com/beyondvision_WIC:/Users/dfrey/Documents/Custom%20Office%20Templates"><b><span style='font-size:12.0pt;color:#C00000'>Twitter</span></b></a><b><span style='font-size:12.0pt;color:#C00000'> </span></b><span style='font-size:12.0pt'>l<b> </b></span><a href="https://www.facebook.com/BeyondVisionWI"><b><span style='font-size:12.0pt;color:#C00000'>Facebook</span></b></a><b><span style='font-size:12.0pt'> </span></b><span style='font-size:12.0pt'> l<b> </b></span><a href="https://www.youtube.com/channel/UCHrbjc4edULERRJn31GRaYQ"><b><span style='font-size:12.0pt;color:#C00000'>YouTube</span></b></a><b><span style='font-size:12.0pt'> </span></b><span style='font-size:12.0pt'> l </span><a href="http://www.beyondvision.com/support/donate/"><b><span style='font-size:12.0pt;color:#C00000'>Donate</span></b></a><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:8.0pt;color:#C00000'> </span></b><o:p></o:p></p><p class=MsoNormal><i><span style='font-size:12.0pt'>Beyond Vision is enriching the lives of Americans who are blind…through the dignity of work valued by customers and the community.</span></i><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></body></html>