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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Para Transit Cuyahoga County Residence and Visitors,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>There have been two changes that the Regional Transit Authority has put in place that are significant. Nick Davidson, who took Drapers place is doing diligence to improve regulations, customer experiences and to rebuild a rapport between the riders and the company. Please continue to be patient with the new process. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>First, starting on December 1, 2019, the Call Center Scheduling Department will open at 7:30 A.M. However, they will close at the regular time at 4:00 P.M.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Secondly, if you would like to leave an Accommodation or a complaint, due to a past experience, call (216) 621-9500 and select number 1, then number 4 and finally number 2 to leave your comments and concerns. Please have your ADA identification number, date, time of ride, telephone number and the complaint. You will be provided a tracking number. So, please document this number prior to hanging-up. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Once again, both of these implementations are new and quite important for consumers to be provided with the best customer service experience; and to get positive results.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Suzanne Hartfield-Turner, President<o:p></o:p></p><p class=MsoNormal>NFBOH-Cleveland Chapter<o:p></o:p></p><p class=MsoNormal>C: (216) 990-6199<o:p></o:p></p><p class=MsoNormal>P: (641) 715-3900<o:p></o:p></p><p class=MsoNormal>Ex: 582705<o:p></o:p></p><p class=MsoNormal>A: PO Box 141077<o:p></o:p></p><p class=MsoNormal>Cleveland, Ohio 44114<o:p></o:p></p><p class=MsoNormal>E: <a href="mailto:President.NFB.ClevelandOhio@Gmail.com">President.NFB.ClevelandOhio@Gmail.com</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Please visit and take a moment to like our Facebook Page!<o:p></o:p></p><p class=MsoNormal><a href="https://m.facebook.com/NationalFederationOfTheBlindOfOhioClevelandChapter/">https://m.facebook.com/NationalFederationOfTheBlindOfOhioClevelandChapter/</a> <o:p></o:p></p><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Arial",sans-serif'>The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>