[NFBSATX] Useful info from Saturday's meeting with Viatrans

[wendy Walker]

Useful information about Viatrans from Saturday's meeting:

1. You can opt in to text message notifications instead of the
automated phone calls. This must be done through the reservation
agent. Viatrans has had known problems with the automated phone call
and text messaging could be more reliable.
2. You can call Viatrans customer service at (210) 362-2140 and ask to
opt in to email communications. Not all paper communications will stop
from Viatrans but you will now receive some in electronic format
through  email.
3. It is now Viatrans policy that nobody should be "no showed" without
making an attempt to call the customer first. If you are "no showed"
without evidence of Viatrans making an attempt to call you, make a
complaint about the incident.
4. You do not need to receive a letter from Viatrans to get your new
Viatrans ID/tap card. You just need to call Viatrans customer service
at (210) 362-2140 and ask for a no fare ride to 1021 San Pedro to get
a new card. They will make a note on your account for the free ride
but you may then call the reservation line to book your trip for free.
5. To make a complaint about Viatrans, you can do this two ways. By
Calling (210) 362-2140 or by going to the website viainfo.net near the
bottom of the page and click on  the "Contact Us" link. There is a
choice to contact Viatrans and you can then make a comment or
complaint on that form.

If you have any difficulty or have questions, please contact me.

Wendy Walker
Vice-President
San Antonio Chapter