<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class="">Good afternoon;</div><div class=""><br class=""></div><div class="">Please see below for more details on the CPS response. More information to come.</div><br class=""><div class="">
<div dir="auto" style="text-align: start; text-indent: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; text-align: start; text-indent: 0px;">Harry Staley<br class=""></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; text-align: start; text-indent: 0px;">330-718-1876<br class=""><a href="mailto:Hstaley@nfbtx.org" class="">Hstaley@nfbtx.org</a></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; text-align: start; text-indent: 0px;"><br class=""></div><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; text-align: start; text-indent: 0px;">NFB San Antonio Facebook:</div><div style="text-align: start; text-indent: 0px;"><a href="https://www.facebook.com/NatlFederationOfTheBlindSATX/" class="">https://www.facebook.com/NatlFederationOfTheBlindSATX/</a></div><div style="text-align: start; text-indent: 0px;"><br class=""></div><div style="text-align: start; text-indent: 0px;">NFB San Antonio Groupme:</div><div style="text-align: start; text-indent: 0px;"><a href="https://groupme.com/join_group/38340408/IUF3ab" class="">https://groupme.com/join_group/38340408/IUF3ab</a></div></div></div>
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<div><br class=""><blockquote type="cite" class=""><div class="">Begin forwarded message:</div><br class="Apple-interchange-newline"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">From: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">"Wycoff, Veronica R." <<a href="mailto:VRWycoff@CPSEnergy.com" class="">VRWycoff@CPSEnergy.com</a>><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Subject: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class=""><b class="">RE: [InternetMail]Captcha Accessibility and Alternatives</b><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Date: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">September 7, 2021 at 4:07:43 PM CDT<br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">To: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">Harry Staley <<a href="mailto:hstaley@nfbtx.org" class="">hstaley@nfbtx.org</a>><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Cc: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">Norma Crosby <<a href="mailto:ncrosby@nfbtx.org" class="">ncrosby@nfbtx.org</a>>, Wendy Walker <<a href="mailto:wenintex@gmail.com" class="">wenintex@gmail.com</a>>, "Hardwick, DeAnna" <<a href="mailto:DHardwick@cpsenergy.com" class="">DHardwick@cpsenergy.com</a>>, "Singh, Jatinder" <<a href="mailto:jsingh2@CPSEnergy.com" class="">jsingh2@CPSEnergy.com</a>><br class=""></span></div><br class=""><div class=""><meta charset="UTF-8" class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Mr. Staley,<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">We appreciate you taking the time to propose potential solutions to the accessibility challenges you and others may have faced with our website. As part of our People First philosophy, CPS Energy is actively focused on improving experience throughout its website and welcomes any feedback along the way. <span class="Apple-converted-space"> </span><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Currently, we are approaching experience concerns with captcha in two ways:<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">• Near Term – In many areas, we have upgraded to audio-accessible reCAPTCHA, and we will continue that effort wherever feasible. For other areas where such an upgrade is not feasible, customers will find in the coming weeks options to either phone or email us if they experience issues with captcha. Specifically, customers will be able to call us at 210-353-6023 or email us at<span class="Apple-converted-space"> </span><a href="mailto:feedback@cpsenergy.com" style="color: purple; text-decoration: underline;" class="">feedback@cpsenergy.com</a>, and our team will be ready to help.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">• Long Term – We are in the process of evaluating updated platforms to use throughout our website. Accessible captcha is a key requirement of our platform evaluation. We expect our evaluation and eventual upgrade to occur over the next 12 to 24 months. We expect this upgrade will deliver a better overall experience.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Thank you for sharing your background as a technology professional and understanding that accessibility improvements can take time to resolve. We are committed to implementing the best possible solutions as securely and promptly as possible to address the needs of all our customers.<span class="Apple-converted-space"> </span><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Should you have any additional feedback or suggestions, please do not hesitate to let us know.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Veronica Wycoff<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">ADA Coordinator<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">CPS Energy | 500 McCullough San Antonio, Texas 78215 | MD: RT0201<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>Harry Staley <<a href="mailto:hstaley@nfbtx.org" style="color: purple; text-decoration: underline;" class="">hstaley@nfbtx.org</a>><span class="Apple-converted-space"> </span><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, August 25, 2021 1:10 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>Wycoff, Veronica R. <<a href="mailto:VRWycoff@CPSEnergy.com" style="color: purple; text-decoration: underline;" class="">VRWycoff@CPSEnergy.com</a>><br class=""><b class="">Cc:</b><span class="Apple-converted-space"> </span>Norma Crosby <<a href="mailto:ncrosby@nfbtx.org" style="color: purple; text-decoration: underline;" class="">ncrosby@nfbtx.org</a>>; Wendy Walker <<a href="mailto:wenintex@gmail.com" style="color: purple; text-decoration: underline;" class="">wenintex@gmail.com</a>>;<span class="Apple-converted-space"> </span><a href="mailto:jsingh@cpsenergy.com" style="color: purple; text-decoration: underline;" class="">jsingh@cpsenergy.com</a>; Hardwick, DeAnna <<a href="mailto:DHardwick@cpsenergy.com" style="color: purple; text-decoration: underline;" class="">DHardwick@cpsenergy.com</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[InternetMail]Captcha Accessibility and Alternatives<o:p class=""></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div align="center" class=""><table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" style="background-color: rgb(239, 255, 0); border: 1pt solid black;"><tbody class=""><tr class=""><td style="border: none; padding: 0.75pt;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><strong class=""><span style="font-size: 16pt; font-family: Calibri, sans-serif; color: rgb(255, 51, 51);" class="">EXTERNAL EMAIL:</span></strong><span class="Apple-converted-space"> </span><span style="font-size: 16pt;" class="">Do not click any links or open any attachments unless you trust the sender and know the content is safe.</span><o:p class=""></o:p></div></td></tr></tbody></table></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Good afternoon;<o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Ms. Wendy Walker has shared with me a recent email concerning a critical accessibility issue that affects Blind/Deaf Blind CPS customers in that your website uses visual captchas on it. The W3CAG has published the following article on accessible alternative to Captchas. One alternative would be to allow users to opt into multi factor authentication. This would increase the security posture of your public facing websites and also provide an accessible means for Blind/Deaf Blind customers to access your website.<o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://www.w3.org/WAI/GL/wiki/Captcha_Alternatives_and_thoughts" style="color: purple; text-decoration: underline;" class="">https://www.w3.org/WAI/GL/wiki/Captcha_Alternatives_and_thoughts</a><o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">As someone who has taken part in numerous Hackathons sponsored by CPS I know that your organization has a commitment to serving the community. As a technology professional I understand that it may take time to implement a solution that will work for your customers, but please understand that this represents an impassible barrier for those in my community and is critical to our ability to use your site and even pay for your services.<o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">To keep everyone in the loop who are aware of this issue I have cc’d <span style="" class="">DeAnna Hardwick in Customer Solutions, Jay Singh in IT, and Ms. Norma Crosby of the NFB of Texas for their situational awareness.</span><o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="" class="">Harry Staley</span><o:p class=""></o:p></div></div><div class=""><div class=""><div class=""><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Helvetica, sans-serif;" class="">National Federation of the Blind in Computer Science<o:p class=""></o:p></span></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Helvetica, sans-serif;" class=""><o:p class=""> </o:p></span></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Helvetica, sans-serif;" class="">330-718-1876<br class=""><a href="mailto:Hstaley@nfbtx.org" style="color: purple; text-decoration: underline;" class="">Hstaley@nfbtx.org</a><o:p class=""></o:p></span></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Helvetica, sans-serif;" class=""><o:p class=""> </o:p></span></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Helvetica, sans-serif;" class="">Linkedin:<o:p class=""></o:p></span></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="" class=""><a href="https://www.linkedin.com/in/harrystaley/" style="color: purple; text-decoration: underline;" class="">https://www.linkedin.com/in/harrystaley/</a></span><o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Helvetica, sans-serif;" class=""><o:p class=""> </o:p></span></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Helvetica, sans-serif;" class="">NFB San Antonio Facebook:<o:p class=""></o:p></span></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://www.facebook.com/NatlFederationOfTheBlindSATX/" style="color: purple; text-decoration: underline;" class="">https://www.facebook.com/NatlFederationOfTheBlindSATX/</a><o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">NFB San Antonio Groupme:<o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://groupme.com/join_group/38340408/IUF3ab" style="color: purple; text-decoration: underline;" class="">https://groupme.com/join_group/38340408/IUF3ab</a></div></div></div></div></div></div></div></blockquote></div><br class=""></body></html>