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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Passing on for your information.<o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal>News Release: Vaccine Command and Coordination System (VACCS) leverages unique public-private partnership innovations to help Washingtonians find vaccine appointments<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:.75pt .75pt .75pt .75pt'><a name="gd_top"></a></td><span style='mso-bookmark:gd_top'></span></tr></table><span style='mso-bookmark:gd_top'></span><p class=MsoNormal><span lang=EN><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;border-spacing: 0' id=flexible-abe-main-table><tr><td style='background:white;padding:0in 0in 0in 0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><tr><td style='padding:15.0pt 0in 15.0pt 0in'></td><td style='padding:15.0pt 0in 15.0pt 0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in;border-collapse:collapse'><tr><td valign=top style='background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width=600 valign=top style='width:6.25in;padding:3.75pt 0in 0in 3.75pt'><div id=abe-column-block-0d198b92-57a4-47f9-8ca5-98eb441afc45><div id=abe-column-block-0d198b92-57a4-47f9-8ca5-98eb441afc45-padding><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDAsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwczovL3d3dy5kb2gud2EuZ292L25ld3Nyb29tIn0.Wua0ujP8XrhSRhlFTplqP9w7vM-5GlUZcIB8AGKfEhs/s/1375723142/br/100344742682-l" target="_blank"><span style='text-decoration:none'><img border=0 width=595 height=149 style='width:6.2in;height:1.55in' id="_x0000_i1044" src="https://content.govdelivery.com/attachments/fancy_images/WADOH/2020/01/3099192/3001613/news-release-english_crop.jpg" alt="News Release - English"></span></a><o:p></o:p></p></td></tr></table></div></div></div></td></tr></table></div></td></tr></table></div></div></td></tr></table></div><p class=MsoNormal><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;border-collapse:collapse;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;border-spacing: 0'><tr id=abe-section-row-b8e0af8f-e2a0-4369-bc8d-0376133ec8bc><td style='padding:0in 0in 0in 0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><div><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:6.25in;border-collapse:collapse'><tr><td valign=top style='background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width=600 valign=top style='width:6.25in;padding:11.25pt 11.25pt 11.25pt 11.25pt'><div id=abe-column-block-32db1e20-d492-4926-96b8-058549827c0c><div id=abe-column-block-32db1e20-d492-4926-96b8-058549827c0c-padding><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>For immediate release:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> March 18, 2021 (21-077)<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Contact:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> <a href="mailto:doh-pio@doh.wa.gov"><span style='color:#1E67B7'>DOH Communications</span></a><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Public inquiries:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> State COVID-19 Information Hotline, 1-800-525-0127<o:p></o:p></span></p><h2 style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:13.5pt;margin-left:0in'><strong><span style='font-family:"Arial",sans-serif;color:black'>Vaccine Command and Coordination System (VACCS) leverages unique public-private partnership innovations to help Washingtonians find vaccine appointments</span></strong><span style='font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></h2><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>OLYMPIA</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> – The Vaccine Command and Coordination System (VACCS) Center continues to bring large and small Northwest employers together for a common goal: to help all eligible Washingtonians get vaccinated. This unique public-private partnership includes both large and small Northwest employers coming together for a common goal: making it easier for all Washingtonians, whether digitally savvy or not, to easily find information about vaccines and vaccine providers, schedule an appointment and then receive their COVID-19 vaccine.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>In early February, the VACCS Center identified several areas for improvement within the appointment system, including:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;margin-bottom:11.25pt;mso-list:l0 level1 lfo1;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>The need for a central location for Washingtonians to find a provider near them with vaccine appointments, and a link to the appointment registration sites for those providers.<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;margin-bottom:11.25pt;mso-list:l0 level1 lfo1;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>The need to improve the experience for callers to the state COVID-19 assistance hotline (1-800-525-0127) by reducing hold times and increasing capacity to schedule vaccine appointments.<o:p></o:p></span></li></ul><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>The VACCS Center is now pleased to announce three points of progress:<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>New and improved COVID-19 Vaccine Locator tool</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>On March 17, DOH launched the latest version of the <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwczovL3ZhY2NpbmVsb2NhdG9yLmRvaC53YS5nb3YvIn0.oZ_OhSJHm17GvqZJ33NyeRit8yGkz29yOTv9jIKLVWc/s/1375723142/br/100344742682-l"><span style='color:#1E67B7'>Vaccine Locator tool</span></a>, a user-friendly web app that displays available COVID vaccination appointments from multiple provider scheduling sites in one place.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>The tool works on both desktop computers and mobile devices and is available in multiple languages. The tool prominently displays the hotline number for individuals who need or want additional support to schedule an appointment.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Improved Hotline Capacity</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>To date, the state’s COVID-19 hotline agents have helped more than 14,000 Washingtonians schedule vaccination appointments. To assist with wait times and to make it easier to make vaccine appointments, two key changes have been made: <o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;margin-bottom:11.25pt;mso-list:l1 level1 lfo2;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>On March 11, the hotline added an interactive voice response tool that allows callers with vaccine questions to self serve before reaching an agent.<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;margin-bottom:11.25pt;mso-list:l1 level1 lfo2;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif'>On March 22, a team of Amazon call center representatives will begin to support existing hotline staff to schedule vaccine appointments. The addition of Amazon agents is designed to further reduce wait times and make vaccine appointments easier to get for people who want and need them now.<o:p></o:p></span></li></ul><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>DOH and WA 211 welcome Amazon’s partnership to continue to improve the hotline’s functionality and improve caller experience.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Playbook for Partnered Vaccine Programs</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>On March 18, <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDIsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwczovL3d3dy5jaGFsbGVuZ2VzZWF0dGxlLmNvbS8ifQ.cHs09k6WwUCK68eT73J5JOL3FR3JXTLyTxMT04EzeRM/s/1375723142/br/100344742682-l"><span style='color:#1E67B7'>Challenge Seattle</span></a> published the <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDMsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwczovLzIxNjUyOTc0LTI1ZDgtNGZmMS1iYmMwLTg2ODdjOGVjMWY2NC5maWxlc3Vzci5jb20vdWdkL2UyOTczM184NWRkYjFhYzhlZTU0NzU5YTk3MWU4ODVmMWI2YjMyYy5wZGYifQ.gs4Bj_evDhy-zJY5knK3m7P3DX0wIAyrS8jFFToqrNo/s/1375723142/br/100344742682-l"><span style='color:#1E67B7'>Playbook for Partnered Vaccine Programs</span></a>. This guide is designed to aid organizations who want to quickly stand up a vaccination site or would like background on setting up a public-private partnership to aid mass vaccination efforts.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>The Playbook includes valuable lessons learned by public and private partners involved in setting up numerous vaccination sites in Washington state. The guide shares the experience and best practices learned over the last several months and is designed to help any group seeking to set up or improve an existing vaccination site. The playbook’s insights apply to vaccination sites from small to very large.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>“We have been honored and humbled by the private companies who have stepped up and offered their expertise and resources to aid in our vaccination efforts. Leading Northwest employers such as Microsoft, Starbucks, Amazon, Costco, Expedia, Kaiser Permanente, Providence, the Bill and Melinda Gates Foundation and others have been absolutely amazing,” said VACCS Center Director Dan Laster. “But we don’t want to forget the smaller companies like Prota Ventures and volunteer groups like COVID WA and Vaccine Bookers who have also come forward with one goal in mind: helping to get shots in the arms of Washingtonians in the safest, most efficient and equitable way possible and we are excited to see what the next six weeks will bring.”<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>“We are thrilled to see such great progress in such a short time,” said Umair A. Shah, MD, MPH, Secretary of Health. “To harness the power of the private sector to support the Washington State Department of Health in all of the critical work they’ve been doing to help us all through this pandemic has been truly impressive. We are so thankful to partners on every side who have helped create these key improvements to help the people of Washington get vaccinated.”<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>On January 18, Governor Jay Inslee <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDQsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwczovL21lZGl1bS5jb20vd2Fnb3Zlcm5vci9pbnNsZWUtYW5ub3VuY2VzLXN0YXRlLXBsYW4tZm9yLXdpZGVzcHJlYWQtdmFjY2luZS1kaXN0cmlidXRpb24tYW5kLWFkbWluaXN0cmF0aW9uLTYyMTk2ZGNmNWVjZiJ9.K9ftb90ZHtjI6AWhn2d1IR22ZIGx1wQIy2yfpcbJ0Zs/s/1375723142/br/100344742682-l"><span style='color:#1E67B7'>established the VACCS Center</span></a> to harness the incredible resources, capabilities and innovations of the private sector in Washington State to partner with DOH with the goal of achieving mass vaccination of Washingtonians in a safe, fast, equitable, and efficient manner. <o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>The <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDUsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwczovL3d3dy5kb2gud2EuZ292LyJ9.7YclK1e3KWofrXmMpyMTFygMxVA9RJWRg9YpOeB8LnI/s/1375723142/br/100344742682-l"><span style='color:#1E67B7'>DOH website</span></a> is your source for <em><span style='font-family:"Arial",sans-serif'>a healthy dose of information</span></em>. <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDYsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwOi8vd3d3LmZhY2Vib29rLmNvbS9wYWdlcy9XYXNoaW5ndG9uLVN0YXRlLURlcGFydG1lbnQtb2YtSGVhbHRoLzExNzc2MjE1ODI3MDg5NiJ9.FJJrnoz8YZmWQfLsc2bNUf0ml4d5unDrNmtIES4EMAk/s/1375723142/br/100344742682-l"><span style='color:#1E67B7'>Find us on Facebook</span></a> and <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDcsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTAzMTguMzczMTUzMDEiLCJ1cmwiOiJodHRwczovL3R3aXR0ZXIuY29tL3dhZGVwdGhlYWx0aCJ9.suZzokz64Ob1I_O06e8jUy4-L3506JeOVMF_ceH8kXA/s/1375723142/br/100344742682-l"><span style='color:#1E67B7'>follow us on Twitter</span></a>. 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