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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Passing on for your information.<o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal>Transit Alert Metro will continue to operate its Emergency Snow Network on Tuesday, 12/28<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=6 cellpadding=0><tr><td style='padding:.75pt .75pt .75pt .75pt'><a name="gd_top"></a></td><span style='mso-bookmark:gd_top'></span></tr></table><span style='mso-bookmark:gd_top'></span><p><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>King County Metro will continue to operate the Emergency Snow Network Tuesday, December 28, 2021. Riders should visit the <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDAsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL2tpbmdjb3VudHkuZ292L2RlcHRzL3RyYW5zcG9ydGF0aW9uL21ldHJvL2FsZXJ0cy11cGRhdGVzL3dpbnRlci5hc3B4I2VzbiJ9.5ob788r5XFI1xb38s6ZsQfJ8jL4N5mIUI1S8w6qkXC0/s/9192615/br/123744965277-l">Emergency Snow Network webpage</a> to view details about routes in operation and to identify their options. Please note that most routes in the ESN are operating on their snow routing.</span><span lang=EN><o:p></o:p></span></p><p><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Access Paratransit currently provides only lifesaving and emergency trips depending on conditions and availability.</span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'> On Monday, Access moved to the ESN to mirror bus service. Access’ main objective under the ESN is to provide life-sustaining medical transportation. During this time, customers who are not certified to use Access that need to connect to life-sustaining medical services can call 206-205-5000 to request services between the hours of 8 a.m. and 5 p.m. Access will also be working closely with bus service to help support customers who are stranded due to breakdowns or weather conditions.</span><span lang=EN><o:p></o:p></span></p><p><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>On-demand services: Via to Transit</span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'> in south Seattle and south King County, and <strong><span style='font-family:"Arial",sans-serif'>Ride Pingo to Transit</span></strong> in Kent are temporarily not operating due to road conditions.</span><span lang=EN><o:p></o:p></span></p><p><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Masks are required on all public transportation.</span><span lang=EN><o:p></o:p></span></p><p><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>CUSTOMER SERVICE</span></strong><span lang=EN><o:p></o:p></span></p><p><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>The Call Center </span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>is open from 6 a.m. to 8 p.m. December 27-December 30 for trip planning and Lost & Found calls, and from 8 a.m. to 5 p.m. for ORCA, fare questions and customer comments. <strong><span style='font-family:"Arial",sans-serif'>The Pass Sales Office</span></strong> and <strong><span style='font-family:"Arial",sans-serif'>Lost & Found </span></strong>will operate shortened hours Tuesday to Thursday, 10 a.m. to 4 p.m. each day.</span><span lang=EN><o:p></o:p></span></p><p><em><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Note: For Lost & Found, customers can call Metro Customer Service at 206-553-3000. In-person service is by appointment only, so please call first.</span></em><span lang=EN><o:p></o:p></span></p><p><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>We want to encourage riders to stay safe and take advantage of online and phone tools.</span><span lang=EN><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>To enroll in reduced fare programs:</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Visit the Reduced Fare portal to apply for ORCA LIFT, Subsidized Annual Pass, Senior and Disabled Regional Reduced Fare Permit (RRFP), and ORCA Youth cards from home at <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL3JlZHVjZWRmYXJlLmtpbmdjb3VudHkuZ292L2VuLVVTLyJ9.f96MpHnnE3B6xzgEwqIqPGsESTnrs5vRyX6BGJeDE7I/s/9192615/br/123744965277-l">reducedfare.kingcounty.gov</a>.</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Call Public Health’s CHAP line for help with ORCA LIFT and/or Subsidized Annual Pass applications and renewals at (800) 756-5437.</span><span lang=EN><o:p></o:p></span></li></ul><p><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>To load value on ORCA cards, customers can purchase passes or add value to their ORCA e-purse online through the <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDIsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL29yY2FjYXJkLmNvbS8ifQ.PIS8AWZtFGAuI4xOhas8zHcy-NCvu2RaM2OBwp9-N2g/s/9192615/br/123744965277-l">ORCA website</a>, through the call center, or <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDMsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL3d3dy5zb3VuZHRyYW5zaXQub3JnL3NpdGVzL2RlZmF1bHQvZmlsZXMvZG9jdW1lbnRzL29yY2FfcmV0YWlsX2xvY2F0aW9ucy5wZGYifQ.XPsp6BUPw3vDLKldMHWdBws73NHEy2RSZzxTs2bX2s0/s/9192615/br/123744965277-l">at an ORCA Retail Outlet</a>.</span><span lang=EN><o:p></o:p></span></p><p><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>TIPS AND TRICKS FOR RIDERS</span></strong><span lang=EN><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>During this period of adverse weather, we encourage people to avoid traveling if possible.</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Riders who intend to use Metro’s services Tuesday, Dec. 28, should visit the <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDQsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL2tpbmdjb3VudHkuZ292L2RlcHRzL3RyYW5zcG9ydGF0aW9uL21ldHJvL2FsZXJ0cy11cGRhdGVzL3dpbnRlci5hc3B4I2VzbiJ9.qj-RGL7EeWZY-iDSUafAeZtP6pDdpI1bqRH0E3JZAII/s/9192615/br/123744965277-l">Emergency Snow Network webpage</a> to view details about routes in operation and to identify their options.</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Posted timetables on Metro’s Schedules and Maps page are a good point of reference for the 60 ESN routes operating, but unforeseen road and weather conditions may result in delays or unplanned reroutes.</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Customers should be aware that Puget Sound Trip Planner and third-party apps will not reflect ESN service and will not be accurate for planning itineraries on ESN days. However, once riders know which ESN route they want to use, other Puget Sound Trip Planner features, such as maps, bus stop locations, and timetables for ESN routes, are valid. Puget Sound Trip Planner and other apps are still accurate for planning trips or getting schedules for regular service days.</span><span lang=EN><o:p></o:p></span></li></ul><p><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>TOOLS TO HELP RIDERS PLAN WINTER TRIPS</span></strong><span lang=EN><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Visit <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDUsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwOi8vbWV0cm93aW50ZXIuY29tLyJ9.9pzRg_uylUUUqc9lFHbgOBOqY6AObQHF1daWt2yJ530/s/9192615/br/123744965277-l"><strong><span style='font-family:"Arial",sans-serif'>MetroWinter.com</span></strong></a> for information on how to travel during snow and other difficult weather. If snow routes are implemented, riders can click on the regional map to access status updates on their routes.</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Transit Alerts:</span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'> Riders should sign up or update route subscriptions to receive <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDYsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL2tpbmdjb3VudHkuZ292L2RlcHRzL3RyYW5zcG9ydGF0aW9uL21ldHJvL2FsZXJ0cy11cGRhdGVzL3NpZ251cC5hc3B4In0.FzbYAXwMiM_mMfR-ufF0hdruVqgit6fPoNUJEyUZkXs/s/9192615/br/123744965277-l">Transit Alerts</a> via text and email for their bus routes. Routes can change quickly depending on snow accumulations.</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Real-time updates </span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>show whether a bus trip is operating when it’s due to depart or if it’s been canceled.</span><span lang=EN> <o:p></o:p></span></li><ul type=circle><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo3'><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Text for Departures</span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'> allows riders to text their bus stop number to 62550 and receive the next bus trips headed their way or a cancellation notice. Riders can save 62550 in their phones in advance. Metro’s real-time departure information can become less accurate during a storm and rough road conditions.</span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo3'><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>“Next departures”</span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'> is available on both the <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDcsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL3RyaXBwbGFubmVyLmtpbmdjb3VudHkuZ292LyMvYXBwL25leHRkZXBhcnR1cmVzIn0.nyh_1qcx1DjaqoEmjqBSwQRCeOl7k99MVvvDimBcQvI/s/9192615/br/123744965277-l">Puget Sound Trip Planner webpage</a> and the <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDgsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL2tpbmdjb3VudHkuZ292L2RlcHRzL3RyYW5zcG9ydGF0aW9uL21ldHJvL3B1Z2V0LXNvdW5kLXRyaXAtcGxhbm5lci5hc3B4In0._n5kbyFzhq0had9cxClgHCcc6CIrtiBtJ1l2SuKnDn8/s/9192615/br/123744965277-l">Puget Sound Trip Planner App</a>. Riders can check these sites to see whether their trip is reporting its position and estimated arrival time.</span><span lang=EN><o:p></o:p></span></li></ul><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Follow <a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDksInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL3R3aXR0ZXIuY29tL2tjbWV0cm9idXMifQ.m_nm7kWXaKB0LTKGGnEOjJgvExufw8phkcppTUNseeE/s/9192615/br/123744965277-l">@kcmetrobus</a> on Twitter to see the latest travel tips and service information.</span><span lang=EN><o:p></o:p></span></li></ul><p><strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Relevant Links</span></strong><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'> </span><span lang=EN><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo4'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.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.pR42pnjlMUJSUzWNiUlWMGN63KrSabhEPY_LuK3R_Nc/s/9192615/br/123744965277-l">MetroWinter.com </a> </span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo4'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMTEsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL2tpbmdjb3VudHkuZ292L2RlcHRzL3RyYW5zcG9ydGF0aW9uL21ldHJvL2FsZXJ0cy11cGRhdGVzL3NlcnZpY2UtYWR2aXNvcmllcy9zbm93LWljZS1mbG9vZC1hbGVydHMuYXNweCJ9.fEYRbAg1A6q7BrZsf381ee18WKlDBnRyIMYaq4AKGfc/s/9192615/br/123744965277-l">Snow route service advisories</a></span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo4'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.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.Z8mSw6IFWZ4rm9PSZaSmt2mg4oBP15dOzupqJTdffQs/s/9192615/br/123744965277-l">twitter.com/kcmetrobus</a></span><span lang=EN><o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo4'><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMTMsInVyaSI6ImJwMjpjbGljayIsImJ1bGxldGluX2lkIjoiMjAyMTEyMjguNTA5MTc2MDEiLCJ1cmwiOiJodHRwczovL2tpbmdjb3VudHkuZ292L2RlcHRzL3RyYW5zcG9ydGF0aW9uL21ldHJvL2FsZXJ0cy11cGRhdGVzL3dpbnRlci5hc3B4I2VzbiJ9.qHFwoGlFlTSUNA7ablElkDs7rVkekODdRQ2j7Nkj-0w/s/9192615/br/123744965277-l">Emergency Snow Network webpage</a></span><span lang=EN><o:p></o:p></span></li></ul><p><span lang=EN style='font-size:12.0pt;font-family:"Arial",sans-serif'>Thank you for riding and using Metro's services.</span><span lang=EN><o:p></o:p></span></p><div id="mail_footer"><div><p style='margin-bottom:12.0pt'><a 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