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<title>Accessible Services TP IV</title>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> King County, WA <<a href="mailto:KingCounty@subscriptions.kingcounty.gov">KingCounty@subscriptions.kingcounty.gov</a>>
<br>
<b>Sent:</b> Thursday, March 7, 2024 4:46 PM<br>
<b>Subject:</b> Accessible Services TP IV<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN" style="font-size:14.5pt"><a href="https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDAsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHBzOi8vd3d3LmdvdmVybm1lbnRqb2JzLmNvbS9jYXJlZXJzL2tpbmdjb3VudHkvSm9icy80NDE0MzU5IiwiYnVsbGV0aW5faWQiOiIyMDI0MDMwOC45MTQ3NjkxMSJ9.2AKOd2I4f_ZJq_pzbwCRjBjRtcsXL9HaQ49pFzF1bsA/s/675681136/br/238459582233-l">Accessible
Services TP IV</a><o:p></o:p></span></b></p>
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<p class="MsoNormal"><i><span lang="EN" style="font-size:11.0pt;color:#666666">03/07/2024 04:30 PM PST<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span lang="EN"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN"><img border="0" width="891" height="528" style="width:9.2847in;height:5.5in" id="_x0000_i1028" src="https://secure.neogov.com/images/AgencyImages/jobposting/1255/jobpostings/image/Metro%20Bus%20PIcture.png"></span><span lang="EN"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN" style="color:black">We are searching for a Customer Experience and Contract Administration Manager to join our Access Paratransit program team. The ideal candidate must have passion, enthusiasm and creativity geared toward
working closely with customers and other stakeholders, and ensuring customers have a positive experience using Access Paratransit Services. This position reports to the Supervisor of Accessible Services.<br>
<br>
King County's Access program provides 843,000 ADA paratransit trips annually, averaging more than 2,500 daily trips every weekday. In the past years, we have made concerted efforts to improve our program and strengthen contractor accountability. We have also
made a commitment to work with our customers, potential customers and other stakeholders to continue to improve accessible transportation across King County, and to ensure that our programs and policies reflect the customers' needs. This position plays a key
role in this commitment. The ideal candidate will possess the following personal qualities and attributes:<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span lang="EN">Customer centered.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span lang="EN">Action oriented.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span lang="EN">Committed to delivering excellent service and holding contractors accountable for delivering excellence.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span lang="EN">A problem solver who is resourceful and persistent in identifying effective solutions.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span lang="EN">Works in harmony with others.<o:p></o:p></span></li></ul>
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<br>
<br>
<em><span style="font-family:"Aptos",sans-serif">This recruitment may be used to generate a pool for future Career Service, Term Limited Temporary (TLT), and Special Duty Assignment (SDA) positions that may occur in this classification. The pool would be valid
for twelve months upon creation.</span></em> <o:p></o:p></span></p>
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