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<title>NEWS: Executive Braddock announces upgrades to Metro\u2019s Access paratransit service, improving freedom and flexibility for riders with disabilities living in rural communities</title>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Executive Press Office <news@subscriptions.kingcounty.gov>
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<b>Sent:</b> Friday, November 14, 2025 9:39 AM<br>
<b>Subject:</b> NEWS: Executive Braddock announces upgrades to Metro\u2019s Access paratransit service, improving freedom and flexibility for riders with disabilities living in rural communities<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt;font-family:"Helvetica",sans-serif;color:white">Metro Access service and program updates
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif">Nov. 14, 2025<o:p></o:p></span></p>
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<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif">Contact: <a href="mailto:eporterfield@kingcounty.gov" target="_blank">
<span style="color:#1D5782">Elaine Porterfield</span></a><br>
206-316-6507<o:p></o:p></span></p>
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<span style="font-size:22.5pt;font-family:"Helvetica",sans-serif">NEWS: Executive Braddock announces upgrades to Metro\u2019s Access paratransit service, improving freedom and flexibility for riders with disabilities living in rural communities<o:p></o:p></span></h1>
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<p class="MsoNormal"><a href="https://links-1.govdelivery.com/CL0/https:%2F%2Fkingcountymetro.blog%2F2025%2F11%2F14%2Fexecutive-braddock-announces-upgrades-to-metros-access-paratransit-service-improving-freedom-and-flexibility-for-riders-with-disabilities-living-in-rural-communities%2F/1/0100019a83731017-8c0a6b8a-941a-46f7-9863-3210fc2b06b4-000000/W8D6ugQjPH2dWhmUITGoksfw5qmdTT-iMAT92Iw5gIs=431" target="_blank"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="580" height="387" style="width:6.0416in;height:4.0312in" id="Picture_x0020_2" src="cid:~WRD0000.jpg" alt="Image removed by sender. Metro-access-paratransit-updates"></span></a><o:p></o:p></p>
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<strong><span style="font-family:"Helvetica",sans-serif">Summary</span></strong><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">King County Executive Shannon Braddock, in partnership with Metro, has announced easier and more convenient trip-planning options for Access paratransit customers, including the piloting of innovative services
such as grocery delivery and same-day reservations. These efforts will especially benefit riders with disabilities and seniors in rural and less densely populated areas, where transportation options can be limited.<o:p></o:p></span></p>
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<strong><span style="font-family:"Helvetica",sans-serif">Story</span></strong><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">Today, King County Executive Shannon Braddock and Metro announced an improved customer experience for Access paratransit service riders, especially in rural communities, delivering on one of the key priorities
in the Executive\u2019s 200-Day Plan. People with disabilities who live in rural communities and use Access will have an easier time making reservations and enjoy improved on-time arrivals. There are also pilot programs that range from grocery delivery to same-day
reservations. These services \u2013 alongside new in-person support for Access paratransit, Community Van, and Hopelink \u2013 will offer more flexibility and independence.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">Additionally, community transportation coordinators and navigators will deliver in-person support to help all customers with mobility challenges access the full range of Metro services.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">\u201cWe\u2019re always looking for smart, new ways to strengthen transit access\u2014especially for riders with mobility challenges,\u201d said
<strong><span style="font-family:"Helvetica",sans-serif">Executive Braddock</span></strong>. \u201cThese improvements, pilot programs, and support services follow through on the commitment in my \u2018200-Day Plan\u2019 to expand the transportation options for our residents,
with a focus on people who are elderly, have a disability, are lower-income, or live in rural areas with fewer resources nearby.\u201d<o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">\u201cParatransit service is a vital part of our commitment to equitable and inclusive transportation,\u201d said
<strong><span style="font-family:"Helvetica",sans-serif">Metro Deputy General Manager Ernest Kandilige</span></strong>. \u201cEvery trip represents independence, access and opportunity for members of our community who rely on us most. I\u2019m proud of the work the Access
team is doing. As we look to the future, we\u2019re focused on innovating \u2014 using technology, partnerships and customer feedback \u2014 to make paratransit more reliable, flexible and responsive.\u201d<o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">New and improved services include the following:<o:p></o:p></span></p>
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<strong><span style="font-family:"Helvetica",sans-serif">Easier reservations and improved on-time service in rural areas and countywide:
</span></strong><span style="font-family:"Helvetica",sans-serif">An additional transportation contractor will soon enhance Access paratransit service with new staff and vehicles to make it easier for Access riders across King County, and in less-dense areas,
to reserve their desired pick-up time. Riders will also have greater confidence in on-time arrivals.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%">
<strong><span style="font-family:"Helvetica",sans-serif">Grocery deliveries:</span></strong><span style="font-family:"Helvetica",sans-serif"> To deliver innovative, cost-effective ways to increase customers\u2019 mobility and cut down on multiple rides, Access has
launched a delivery pilot program for groceries and other essential items. The delivery pilot enrolled 100 Access riders, who will each receive a year of no-cost deliveries on groceries, pet food, prescriptions, and more. The pilot launched in late October.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%">
<strong><span style="font-family:"Helvetica",sans-serif">Same-day reservations: </span>
</strong><span style="font-family:"Helvetica",sans-serif">The same-day reservations pilot program provides more flexibility and requires less advanced planning than the existing requirement to book at least a day beforehand. Access is hoping to expand same-day
reservations to more customers later this fall.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%">
<strong><span style="font-family:"Helvetica",sans-serif">Community transportation coordinators:</span></strong><span style="font-family:"Helvetica",sans-serif"> In October, Metro added community transportation coordinators for its Community Van program, which
allows several riders to borrow a Metro vehicle to travel to one or more shared destinations. Enhanced in-person support in underserved areas of King County will help people discover and use Community Van. Partners include the City of Algona, the City of Kirkland,
Hopelink, the King County Department of Local Services, UW Bothell, and the Vashon Chamber of Commerce.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:11.25pt;mso-list:l0 level1 lfo1;-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%">
<strong><span style="font-family:"Helvetica",sans-serif">Community transportation navigators:</span></strong><span style="font-family:"Helvetica",sans-serif"> Beginning in the spring of 2026, new in-person support will also be provided by community transportation
navigators, who work as part of a case management approach within King County\u2019s Health Through Housing (HTH) initiative. Community transportation navigators will help HTH participants understand and access transit services to meet their needs, including medical,
behavioral health, and substance use care.<o:p></o:p></span></li></ul>
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<strong><span style="font-family:"Helvetica",sans-serif">About Access Paratransit</span></strong><span style="font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">Access is a critical service for individuals whose disabilities prevent them from using the standard bus or light rail. Each year, Access serves more than 960,000 rides and 7,500 active riders; an average of
3,000 trips per day. Studies show Access customers are 39% people of color and 29% people with lower incomes.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica",sans-serif">Access will pick you up and drop you off anywhere within about a mile radius of where Metro buses or Sound Transit Link light rail operate during regular service hours. Access extends to rural towns such as Carnation,
Duvall, Fall City, North Bend, Preston, and Snoqualmie. Access service locations and times can be found on the
<a href="https://links-1.govdelivery.com/CL0/https:%2F%2Fmetrotransit.net%2Faccess%2Fservice-map%2F/1/0100019a83731017-8c0a6b8a-941a-46f7-9863-3210fc2b06b4-000000/KdYCEqBHWobs3-eqApvrAqQLS00tpFdL2FIKCD7M8hk=431">
<span style="color:#1D5782">Access Service Area Map</span></a>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://links-1.govdelivery.com/CL0/https:%2F%2Fkingcountymetro.blog%2F2025%2F11%2F14%2Fexecutive-braddock-announces-upgrades-to-metros-access-paratransit-service-improving-freedom-and-flexibility-for-riders-with-disabilities-living-in-rural-communities%2F/2/0100019a83731017-8c0a6b8a-941a-46f7-9863-3210fc2b06b4-000000/uueIMNAS9dUkFknMnntIAIIfKtve4QQnTsEjxL2uOlM=431" target="_blank"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:white;text-decoration:none">Read
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