[Nfbsf] BART Customer Service response

Sat Jun 15 21:38:47 UTC 2019

Kit, 

I'm a Board Member and accountable to the chapter and responsive to the
Chapter President. I will say a conversation has recently taken place and
you are being heard. 

Lisa Irving 

-----Original Message-----
From: NFBSF <nfbsf-bounces at nfbnet.org> On Behalf Of Kit Lau via NFBSF
Sent: Saturday, June 15, 2019 12:48 PM
To: NFB of San Francisco, California List <nfbsf at nfbnet.org>
Cc: Kit Lau <alau106 at gmail.com>
Subject: Re: [Nfbsf] BART Customer Service response

are we going to do something about this fair gate? When are you going to
organize the group and take action?
Kit

Sent from my iPhone

> On Jun 14, 2019, at 4:56 PM, Lisa M. Irving via NFBSF <nfbsf at nfbnet.org>
wrote:
> 
> Agreed
> 
> -----Original Message-----
> From: NFBSF <nfbsf-bounces at nfbnet.org> On Behalf Of Kit Lau via NFBSF
> Sent: Friday, June 14, 2019 3:29 PM
> To: NFB of San Francisco, California List <nfbsf at nfbnet.org>
> Cc: Kit Lau <alau106 at gmail.com>
> Subject: Re: [Nfbsf] BART Customer Service response
> 
> 
> as I remember, at least one or two members of in our s.f. group  is on 
> the board members  of BART  can they  express their concern about the 
> fair gate problem  in their  committee meeting?
> My next thought is how about we form a group and talk to  some BART
> authority about our  concern.   
> I have some idea for making a safer gate.
> when it is  involving our safety, we should really try to stop before 
> the gates is installed for all stations.
> Kit
> 
> 
> Sent from my iPhone
> 
>> On Jun 14, 2019, at 1:53 PM, Lisa M. Irving via NFBSF 
>> <nfbsf at nfbnet.org>
> wrote:
>> 
>> Hello,
>> 
>> I did not personally check out the gate, however, the Facebook post 
>> that was shared by a service animal user was good enough for me. I 
>> find the customer service response so typical. It is dismissiveand 
>> minimized the safety hazards posed by the gate when it quickly snaps 
>> back. Additionally, most of us can agree that rarely is there a 
>> station
> person in the box near the gate.
>> Employees standing near the gate to educate the masses will be short
> lived.
>> Also, who has trained them to appropriately assist the blind 
>> passenger in conjunction with the new gate? I'm not trying to be 
>> negative. I have been impressed with the ease of getting around on 
>> public transportation up here, but I am equally unimpressed with 
>> assistance and automated announcements, and I don't expect anything 
>> better when it comes to assistance and the new gates.
>> 
>> Lisa
>> 
>> -----Original Message-----
>> From: NFBSF <nfbsf-bounces at nfbnet.org> On Behalf Of Kit Lau via NFBSF
>> Sent: Friday, June 14, 2019 1:44 PM
>> To: NFB of San Francisco, California List <nfbsf at nfbnet.org>
>> Cc: Kit Lau <alau106 at gmail.com>
>> Subject: Re: [Nfbsf] BART Customer Service response
>> 
>> I wonder, did anybody go to Richmond and see the uper   gate? Sometime
> this
>> weekend, I am going to go to the Richmond station and tried it out. I 
>> have a guy dog.
>> My name is Kit Lau
>> 
>> Sent from my iPhone
>> 
>>> On Jun 14, 2019, at 10:20 AM, Lisa M. Irving via NFBSF 
>>> <nfbsf at nfbnet.org>
>> wrote:
>>> 
>>> Here's the response I received after I filed a concern with BART 
>>> Customer Service about the new gates being installed to prevent fare
>> evaders.
>>> 
>>> 
>>> 
>>> From,
>>> 
>>> Lisa Irving
>>> 
>>> 
>>> 
>>> Thank you for your feedback.
>>> 
>>> 
>>> 
>>> As part of our efforts to prevent fare evasion, BART modified the 
>>> ADA fare gate at Richmond Station on Monday by adding upper flaps to 
>>> deter
>> jumpers.
>>> 
>>> 
>>> 
>>> This stacked fare gate is a prototype designed with a safety 
>>> engineer, and we are monitoring it closely.
>>> 
>>> 
>>> 
>>> There have been no issues nor injuries reported due to the addition 
>>> of the upper flaps.
>>> 
>>> 
>>> 
>>> In response to concerns, BART has positioned BART staff at the fare 
>>> gate to show people how it works and to answer questions.
>>> 
>>> 
>>> 
>>> Regards,
>>> 
>>> 
>>> 
>>> BART Customer Services
>>> 
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