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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>From: Tracy Soforenko, Affiliate President<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:.25in;line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'>The National Federation of the Blind encourages individuals who are denied access to an Uber or Lyft vehicle due to the presence of a service animal or otherwise on the basis of blindness to file complaints with the Civil Rights division of the US Department of Justice. Complaints of each incident can be filed using the following online form: </span><span style='color:black'><a href="https://civilrights.justice.gov/report/"><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue'>civilrights.justice.gov/report/</span></a></span><u><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue'>.</span></u><o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'>Individuals who file complaints through this multi-step online form should download or print a copy of the confirmation screen, which contains the text of the complaint and the record number (example 123987-ABC). The text of a submitted complaint is not currently included in the confirmation email or easily available after you leave the submission screen.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'>We are asking members to forward the email confirmation of the complaints or send their record numbers to </span><span style='color:black'><a href="mailto:legal@nfb.org"><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue'>legal@nfb.org</span></a></span><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'> so that our legal team may follow up in further advocacy. Submitting an online complaint through the above website should generate a confirmation email from </span><span style='color:black'><a href="mailto:civilrightsdonotreply@mail.civilrights.usdoj.gov"><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue'>civilrightsdonotreply@mail.civilrights.usdoj.gov</span></a></span><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'>. Note that the Department of Justice has significant enforcement power under the Americans with Disabilities Act. Several of our members participated in a recent multi-million-dollar settlement involving discriminatory wait-time fees. Individuals can learn more about that case at the following website: </span><span style='color:black'><a href="https://www.justice.gov/crt/case/united-states-v-uber-technologies-inc"><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue'>justice.gov/crt/case/united-states-v-uber-technologies-inc</span></a></span><u><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue'>.</span></u><o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'>Please help us advocate for change in the rideshare space by submitting your complaints to the US DOJ and forwarding the confirmation emails so we can follow up.</span><o:p></o:p></p><p class=MsoNormal style='line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='line-height:115%;background:white'><span style='font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black'> Thanks,</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Tracy Soforenko <o:p></o:p></p><p class=MsoNormal><a href="mailto:Tracy.soforenko@gmail.com">Tracy.soforenko@gmail.com</a><o:p></o:p></p><p class=MsoNormal>202-285-4595<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>