[nfbwatlk] Fw: voice on the go f a q

Fri Mar 13 06:52:31 UTC 2009

----- Original Message ----- 
From: Lauren Merryfield 
To: Lauren Merryfield 
Sent: Wednesday, March 11, 2009 9:27 AM
Subject: voice on the go f a q

FAQ_IL_FINAL.pdf
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Say: Say: Say: 
"Next Email" 
"Previous Email" 
"First+Last Name" "Pla 
Visit the Voice on the Go USER PORTAL at www.voiceonthego.com to customize your account 
nformation, features and settings such as adding contacts and setting user preferences. 
Customer Support: support at voiceonthego.com or call 905.305.1355 x20 
Voice on the Go® - Frequently Asked Questions 
GENERAL QUESTIONS 
Q. What is Voice on the Go? 
A. Voice on the Go® is a mobile voice application 
that allows mobile professionals and consumers 
to listen to their email, contacts, calendar and 
other content by VOICE, at anytime, on ANY 
mobile device, including BlackBerry® smartphone, 
Apple iPhoneT, Windows Mobile® , 
GoogleT Android®, Palm® PreT and Symbian 
devices - while driving, or at any other time. 
Q. Where and when can I use Voice on the Go? 
A. Anytime, anywhere. Voice on the Go is a voicebased 
mobile application that requires nothing 
more than a mobile device from which users can 
access their email and SMS by voice. This provides 
users with a complete solution for hands-free/ 
eyes-free communication. 
Q. Which handhelds are compatible with Voice 
on the Go? 
A. Voice on the Go is accessible from ANY mobile 
device, including BlackBerry® smartphone, Apple 
iPhoneT, Windows Mobile® , GoogleT Android®, 
Palm® PreT and Symbian devices - or even a 
land-line. 
Q. Does it matter which wireless network my 
hand-held device runs on? 
A. Voice on the Go works on ANY carrier network. 
Q. Do I need any special training or manuals to 
use Voice on the Go? 
A. You do not need any training to use Voice on 
the Go. Simple voice commands are all that is 
required. Refer to the Quick Reference Guide for 
our easy to use Voice Commands. 
Q. Can I send SMS text messages without typing 
with Voice on the Go? 
A. Using your voice you can send Voice-to-SMS* 
messages using Voice on the Go. 
Q. When I send an email message with Voice on 
the Go does the recipient receive an audio 
recording of my message, or do they receive it 
as text? 
A. Users can reply, compose and forward email 
using Voice on the Go's Voice-to-Text*. The user 
creates an email message. Voice on the Go then 
converts the message into text and sends it. An 
audio le will accompany the text message as an 
attachment (.Wav). 
Q. Can I place phone calls from my contacts? 
A. From within your contacts you can place calls, 
using local access numbers, worldwide, by voice. 
Once a call has been completed you can end the 
call and return to using Voice on the Go. 
Version: VOTG-IND-2017 
USER EXPERIENCE QUESTIONS 
Q. Do I need a specic headset to access 
Voice on the Go? 
A. Voice on the Go works with ANY Bluetooth, 
wired-headset or in-car system. 
Q. Do I have to download software to my handheld 
device to use Voice on the Go? 
A. Voice on the Go does not require any software 
to be downloaded. 
Q. What email account(s) can I access with 
Voice on the Go? 
A. Voice on the Go supports most web-based emails 
and we're adding more all the time. 
Don't know if it will work with your provider? 
Ask them if they o
er POP3 or IMAP access, or 
just email us at info at voiceonthego.com. 
Q. How many email accounts can I enable? 
A. You can access up to four (4) email accounts 
with Voice on the Go. 
Q. I am visually impaired. Can I use Voice on the Go? 
A. Voice on the Go is fully accessible to visually 
impaired subscribers. Account set up and information 
screens are compliant with commonly 
used screen reader programs. Once set up, you 
can access Voice on the Go by listening and 
talking. 
*Trade Marks of Voice on the Go Inc. Copyright © 2009 
Customer Support: 
support at voiceonthego.com 
905.305.1355 x20 
Skype: voice.on.the.go.support
Say: Say: Say: 
"Next Email" 
"Previous Email" 
"First+Last Name" "Pla 
Visit the Voice on the Go USER PORTAL at www.voiceonthego.com to customize your account 
nformation, features and settings such as adding contacts and setting user preferences. 
Customer Support: support at voiceonthego.com or call 905.305.1355 x20 
Voice on the Go® - Frequently Asked Questions 
TECHNICAL QUESTIONS 
VOICE ON THE GO TIPS: 
1. Voice on the Go will automatically start 
at your Email Inbox. 
2. Speak naturally and clearly, yelling or 
increasing the volume reduces accuracy. 
3. When the system poses a question to you, 
please provide a "yes" or "no" response. 
4. To end your Voice on the Go call, hang-up or 
say "Good-Bye". 
5. Say "Play <Language>" to hear the email read in 
the language that it was written. 
This option is available for messages that were 
authored in "English", "French", Italian", "Spanish", 
"German" or "Dutch". 
6. Navigation Tip: 
You can interrupt the system at any time with 
any command. 
Visit the Voice on the Go USER PORTAL at 
www.voiceonthego.com/login 
To customize your account information, 
features and settings such as adding 
contacts and creating user preferences. 
Q. What email account(s) can I access with Voice 
on the Go? 
A. For personal email: 
Voice on the Go supports most web-based emails 
and we're adding more all the time. 
Don't know if it will work with your provider? 
Ask them if they oer POP3 or IMAP access, or 
just email us at info at voiceonthego.com. 
For business email: 
To access your business email account, there 
are 2 options: 
1. If your business email is POP3 or IMAP enabled 
and your System Administrator grants you POP3 
or IMAP access, it is accessible when you sign up 
at www.voiceonthego.com. 
With POP3 Note: All emails that arrive in your 
Outlook Inbox will be marked as "read" with this 
option. 
2. If your business email is not POP3 or IMAP 
enabled, a Voice on the Go enterprise version is 
available that provides secure voice access to 
corporate email for companies, government and 
other organizations. For more information, please 
email us at info at voiceonthego.com . 
Q. What is POP3 or IMAP? 
A. POP3 and IMAP are methods of accessing your 
email from programs such as Outlook or Outlook 
Express and .Mac. 
Q. Can I change my settings or preferences? 
A. You can change your user settings and preferences 
online from the Voice on the Go User 
Portal at www.voiceonthego.com/login 
Q. When you access email with Voice on the Go, 
do they remain in your Inbox unread? 
A. Voice on the Go acts like most other mail clients 
when accessing your email provider. Most mail 
servers leave all mail as unread in your Inbox, 
even though you may have listened to them in 
Voice on the Go (Hotmail, Yahoo, others). 
Q. Can Voice on the Go read email attachments? 
A. Voice on the Go will tell you when you have an 
attachment, and for most, which type of document 
it is. 
Q. Can I use Voice on the Go in a noisy 
environment? 
A. Voice on the Go features superior voice 
recognition; however, when accessing Voice on 
the Go in a noisy environment, you may need to 
mute the microphone and use the keypad on 
your phone (DTMF). Please refer to the Voice on 
the Go DTMF Commands for a complete list of 
touch-tone functions. 
Customer Support: 
support at voiceonthego.com 
905.305.1355 x20 
Skype: voice.on.the.go.support 
VOTG-IND-2017 
*Trade Marks of Voice on the Go Inc. Copyright © 2009
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