[nfbwatlk] FW: [Wcb-l] Selling Pictureds of Food?

[Lauren Merryfield]

Hi,
The same thing happened to me.  I tried to join and was met with pictures. 
I emailed them about it.  That was quite a while ago so evidently they 
haven't changed their minds.  I have comments they might like to hear, too, 
unrelated to pictures of the food.  Schwans is missing out on important, 
relevant info from us.
Thanks
Lauren
----- Original Message ----- 
From: "Alco Canfield" <amcanfield at comcast.net>
To: <nfbwatlk at nfbnet.org>
Sent: Wednesday, October 14, 2009 6:00 PM
Subject: [nfbwatlk] FW: [Wcb-l] Selling Pictureds of Food?




-----Original Message-----
From: Deb Lewis <deb.cook at earthlink.net>
Sent: Wednesday, October 14, 2009 4:51 PM
To: Wcb-l at wcbinfo.org
Subject: [Wcb-l] Selling Pictureds of Food?

I've been a good customer of Schwans for about a year now. I think I won't 
be doing business with them anymore though. I received the following email 
which I'm quoting part of below, and then I'll describe my experience. I 
think people with disabilities in general and blind people in particular 
should be interested in this kind of thing.
Here's the relevant part of what I received:

Schwan's Home Service would like to extend an invitation to you to join our 
Customer Advisory Group. As a participant you will provide valuable 
information used to make important business decisions and directly impact 
the products and services available to all of Schwan's customers.

Members will provide opinions about once a month on a variety of topics such 
as new product ideas, improving existing products and how to better serve 
you as a Schwan's customer. Most of the research will be conducted via the 
internet.
In appreciation of your participation, you will receive valuable coupons 
towards money off your SCHWAN'S® product purchases. Only a select number of 
customers have been invited to join and Schwan's Home Service would very 
much appreciate your participation. Please act quickly as space is limited. 
To find out more about the Advisory Group, click 
http://www.schwanspanel.com/index.cfm?action=Main.home

OK. I've used a lot of their products and have opinions. So I read about the 
surveys and the valuable coupons and began to sign up. I answered some 
profile questions and then they asked me if I could see a picture they were 
showing me. I indicated I could not. I then got a statement that said if I 
could not see the product picture I could not participate in the surveys and 
could not serve on the Customer Advisory Panel. I thought I'd copied the 
statement to the clipboard but somehow did not and it won't let me take the 
survey again to capture that. But the bottom-line is that because I could 
not see a flash movie picture, my opinion about new products and services is 
not useful to Schwans. So I guess my dollars are not either.

I'm going to do what I can to make sure that as many people who could be 
impacted learn about this. It's apparently the only way we as blind people 
can vote on the products and services offered by this particular company.

I'd be interested in the experiences of anyone else who has been invited to 
participate in this process.

I'm not on lots of email lists so you're welcome to share this with anyone 
you think might be interested. I will begin by writing to the firm that 
manages the Customer Service Panel and to Schwans. It would be helpful if 
Schwans customers who are blind let the corporate office know that what we 
buy is not based on pictures in the catalog.

Deb


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