[nfbwatlk] FW: [Wcb-l] new call center to onlyemployeblindpeople

[Lauren Merryfield]

Hi,
So far, I haven't had any luck finding work in a call center.  They either 
say I would be too slow or their system isn't compatible with JAWS.  And 
that is what most of my background is, so I seem to be stuck.
Thanks
Lauren
----- Original Message ----- 
From: "Mary Ellen" <gabias at telus.net>
To: "'NFB of Washington Talk Mailing List'" <nfbwatlk at nfbnet.org>
Sent: Sunday, October 18, 2009 4:06 PM
Subject: Re: [nfbwatlk] FW: [Wcb-l] new call center to 
onlyemployeblindpeople


> If it were established as a sheltered workshop, such a call center could
> probably be set up in the United States or Canada. I wonder if some of the
> shops are considering becoming call centers both as training and as
> employment for blind people. The Colorado Center has done a lot of good 
> work
> training blind people to work in call centers.
>
>
>
> -----Original Message-----
> From: nfbwatlk-bounces at nfbnet.org [mailto:nfbwatlk-bounces at nfbnet.org] On
> Behalf Of Mike Freeman
> Sent: October 18, 2009 6:14 AM
> To: NFB of Washington Talk Mailing List
> Subject: Re: [nfbwatlk] FW: [Wcb-l] new call center to only
> employeblindpeople
>
>
> Valid concerns, mary Ellen. Moreover, I suspect that such a call center
> couldn't legally be set up here in the United States due to
> antidiscrimination laws (it's no more within the law to discriminate
> against the sighted than it is to discriminate against the blind, no
> matter what the good intentions, sheltered workshops being a special
> case carved out by legal exception).
>
> Mike Freeman
>
> ----- Original Message ----- 
> From: "Mary Ellen" <gabias at telus.net>
> To: "'NFB of Washington Talk Mailing List'" <nfbwatlk at nfbnet.org>
> Sent: Saturday, October 17, 2009 10:20 PM
> Subject: Re: [nfbwatlk] FW: [Wcb-l] new call center to only employe
> blindpeople
>
>
> Great news for the blind people getting jobs -- provided their wages are
> on
> par with the wages of sighted people doing similar work there.
>
>
> -----Original Message-----
> From: nfbwatlk-bounces at nfbnet.org [mailto:nfbwatlk-bounces at nfbnet.org]
> On
> Behalf Of Alco Canfield
> Sent: October 16, 2009 6:13 PM
> To: nfbwatlk at nfbnet.org
> Subject: [nfbwatlk] FW: [Wcb-l] new call center to only employe blind
> people
>
>
>
>
> -----Original Message-----
> From: Glenn McCully <glennmccully at comcast.net>
> Sent: Friday, October 16, 2009 2:38 PM
> To: wcb-l at wcbinfo.org
> Subject: [Wcb-l] new call center to only employe blind people
>
>
> Philippine call center to employ blind people only
> GMANews.TV - Friday, October 16
> Next week, the Philippines will open its first ever call center that
> only
> employs blind persons, a milestone in the struggle of disabled people to
> cross the digital divide. With eight training rooms and three desks
> dedicated for outbound calls, the call center facility will be equipped
> with
> adaptive hardware and software customized to the needs and abilities of
> the
> blind. Six totally blind, low vision and sighted graduates are currently
> being trained as trainors in Taipei, Taiwan, the headquarters of the the
> Asia Pacific Economic Cooperation (APEC) Digital Opportunity Center
> (ADOC).
> ADOC provided funds for the facility, a project of the Adaptive
> Technology
> for Rehabilitation, Integration, and Empowerment of the Visually
> Impaired
> (ATRIEV) Inc. The six trainors all came from ATRIEV, an organization
> that
> pioneered computer training for the blind in the country, the Resources
> for
> the Blind, National Council on Disability Affairs, Philippine National
> School for the Blind, and the Department of Education. The facility's
> customized outbound call center software and refreshable Braille display
> as
> hardware will allow totally blind individuals to provide customer
> assistance
> while listening to the client on the phone and reading the responses in
> Braille. With the technology, the blind will hopefully gain the same
> speed
> and efficiency as the sighted call center agent, ATRIEV said. ATRIEV has
> provided IT-related training for the blind for the last 15 years, with
> the
> use of a screen reader - a software application that translates text to
> speech - and a screen magnification software. ATRIEV also provides
> on-the-job training in voicemail transcription to its qualified
> IT-related
> training graduates, in partnership with Gallop IT Solutions, a local
> transcription company. The launching ceremony for the project will be
> held
> on October 20 ATRIEV's Training Center for the Blind in Quezon City. The
> project is expected to be presented at the APEC Conference to be held in
> Singapore in November 2009. - GMANews.TV
>
>
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