[nfbwatlk] Getting your orca card

[Kay Burrows]

Marci Carpenter and I got our Orca cards today.  The line was only about an
hour, BUT... I f you live in King County you must and can only go to the 2nd
and Jackson.  The folks at Westlake can not assist you in getting your card.
The process requires a picture that can only be taken at the 2nd and Jackson
office.  This only facility for disabled King County rides has three chairs
where you can sit while waiting for the line.  Some one will try to make
sure that you are given the right place in line, but there is no guarantee.
The chairs are not comfortable.  Greeters at both locations were only able
to answer a small range of questions as management had not provided the
greeters with information about much of the situation no matter how
reasonable your question might be.  You must have either  doctors
authorization and state ID or your picture disabled pass and you state ID.
It is not an easy or comfortable or timely process if you are unable to
stand for at least an hour and on some days for two hours.   It was
frustrating to find out that the effort to get to Westlake was pointless and
then have to go to 5th and Jackson to walk down three blocks in the rain and
to find such poor facilities for people whose disability makes standing
difficult or painful and then to check my transfer from Metro and find out
it had timed out before I could use it.  Oh yes my instructions on how to
use the card where in small print.  The card itself is easy to use, but the
process to get it is not at this time.

 

Remember if you are a King County resident whose discount pass is based on
disability you*must and can only get* your orca card at the 2nd and Jackson
location.  To reload you may use any of the locations and/or options
available.

 

I would love to know how your process of getting the card went as I will be
getting in touch with the folks at The Accessible Services Advisory
Community how the process was handled for the disabled.

 

Thanks,

 

Kay Burrows

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