[nfbwatlk] Fwd: [Wcb-l] Job paying fifteen dollars an hour

[Alco Canfield]

ALCO

Begin forwarded message:

> From: "Becky Frankeberger" <b.butterfly at comcast.net>
> Date: August 9, 2011 10:29:18 AM PDT
> To: <Wcb-l at wcbinfo.org>
> Cc: TSE-Chat at yahoogroups.com
> Subject: [Wcb-l] Job paying fifteen dollars an hour
> 

> A friend of mine sent this to our private list to send to others.
> 
> Becky and Jake 
> 
> I'm forwarding this to the list just in case anybody is interested, or knows
> anybody who might be interested. Apparently, this is going to be an ongoing
> opportunity for visually impaired folks in Louisville for the near future
> anyhow. This is the job I am beginning on September 26. What I don't think
> is included in the information is that the employee is also paid $3.50 an
> hour for benefits. No benefits are provided, but this money is so that one
> can purchase their own. If you happen to be on SSDI, you will lose those
> benefits, but you can retain Medicare benefits for several years, as long as
> you pay for it out of your own pocket. It's really a good paying opportunity
> for anybody who is qualified and wants to move to Louisville. 
> 
>> 
>> My name is Jywanza Maye. I work for Bosma Enterprises, which is an agency
>> for the blind and visually impaired, located in Indianapolis, IN. Bosma
>> Enterprises is seeking people (especially veterans) who are blind or
>> visually impaired to work at Humana,s call/contact center in Louisville,
> KY.
>> There are multiple positions available. The positions are full-time with
> pay
>> starting at $15 an hour. ****
>> 
>> ** **
>> 
>> Below is information regarding the job opportunity in ****Louisville**, **
>> KY.**** Can you please disseminate the information throughout your
> network?
>> ****
>> 
>> ** **
>> 
>> Thanks, ****
>> 
>> ** **
>> 
>> Jywanza ****
>> 
>> * *
>> 
>> * *
>> 
>> *BOSMA ENTERPRISES*
>> 
>> * *
>> *JOB DESCRIPTION* * *
>> 
>> * *
>> 
>> *Position Title: *****Louisville** **Call** **Center**
>> ** Beneficiary Service Representative ****
>> 
>> ** **
>> 
>> *Status: *Non-exempt****
>> 
>> ** **
>> 
>> *Reports to: *****Contact** **Center**** Manager*
>> ***
>> 
>> ** **
>> 
>> *Overall Responsibility: *
>> 
>> * *
>> 
>> Effectively answer inbound calls utilizing available resources. Resolve
>> customer service issues in a professional and courteous manner.
> Effectively
>> communicate information with internal and external customers. Prioritize
>> workload to continuously answer incoming calls and maintain established
>> schedules and deadlines. Utilize information systems for maintenance and
>> reporting issues.****
>> 
>> ** **
>> 
>> *Education and Experience*:****
>> 
>> ** **
>> 
>> **. **High school diploma or GED required. Four year college degree
>> preferred. (May substitute equivalent education and/or experience for
>> degree). ****
>> 
>> **. **Two years experience in Customer Service and/or ****Call** **
>> Center**** industry required. ****
>> 
>> **. **Proficiency with Assistive Technology required. ****
>> 
>> **. **Two years technical experience in a managed care environment
>> desired. ****
>> 
>> **. **1 ^ 3 years of military, healthcare, or managed care or related
>> experience desired. ****
>> 
>> **. **U.S. Citizenship required****
>> 
>> ** **
>> 
>> *Required Skills and Abilities: *
>> 
>> * *
>> 
>> **. **Excellent interpersonal skills to include active listening and
>> the ability to promptly respond to customers, needs.****
>> 
>> **. **Ability to communicate effectively and professionally, both
>> orally and in writing, to meet the needs of the organization and its
>> customers****
>> 
>> **. **Ability to be proficient in Microsoft applications with speed
>> and accuracy.****
>> 
>> **. **Ability to type a minimum of 35 WPM.****
>> 
>> **. **Ability to define problems, establish facts and draw valid
>> conclusions. ****
>> 
>> **. **Ability to input customer data into prescribed computer software
>> concisely, accurately and in a timely manner.****
>> 
>> **. **Ability to use an internet interface to input data.****
>> 
>> **. **Ability to spend extended periods of time seated at a computer
>> work station while using a headset, telephone and computer.****
>> 
>> **. **Ability to interact well in a team environment****
>> 
>> **. **Ability to proactively problem solve. ****
>> 
>> **. **Ability to handle confidential files and data with discretion..**
>> **
>> 
>> **. **Ability to be a self-starter capable of being organized and
>> multi-tasking with little or no supervision.****
>> 
>> **. **Ability to be dependable both in attendance and job performance.
>> ****
>> 
>> **. **Ability to work varied hours and rotating shifts as business
>> needs dictate.****
>> 
>> ** **
>> 
>> *Job Duties and Responsibilities:*****
>> 
>> * *
>> 
>> The essential functions of the Call Center Beneficiary Service
>> Representative position consist primarily of, but are not limited to, the
>> following:****
>> 
>> ** **
>> 
>> **. **Greet callers, establish rapport and project professional tone
>> within established service standards.****
>> 
>> **. **Utilize prescribed software to document customer data and
>> follow-up with little or no supervision****
>> 
>> **. **Provide prompt follow-up, both internally and externally, on
>> customer requests.****
>> 
>> **. **Address customer issues, assuring that contract service levels
>> and objectives are met. ****
>> 
>> **. **Respond to and manage all contract calls using customer-oriented
>> etiquette.****
>> 
>> **. **Maintain proficiency with technology used in the day-to-day
>> operation of the ****Call** **Center****. ****
>> 
>> **. **Maintain strict confidentiality of sensitive customer and
>> company information.****
>> 
>> **. **Effectively manage and adapt to change within the organization
>> with a positive attitude.****
>> 
>> **. **Follow all Bosma policies, process, and procedures.****
>> 
>> - Contribute to the overall efficiency and effectiveness of the call
>> center by performing other duties as assigned. ****
>> 
>> ** **
>> 
>> If you are interested, please forward your resume with a brief cover
> letter
>> to jywanzam at bosma.org. If you have any questions, I can be reached at
> either
>> jywanzam at bosma.org or at (317) 514 2420 ****
>> 
>> ** **
> 
> 
> _______________________________________________
> Wcb-l mailing list
> Wcb-l at wcbinfo.org
> http://wcbinfo.org/mailman/listinfo/wcb-l_wcbinfo.org