[nfbwatlk] FW: [List] more airline info

Thu Oct 25 07:02:36 UTC 2012

Hi,
Oh my word!  What a nightmare!  I don't know why airline employees have 
been, for years, rude to blind passengers.  Our money is as good as anyone 
else's.  Oh, I would have been so mad!
Thanks
Lauren

advice from my cats: "meow when you feel like it."
The most basic of all human needs is the need to understand and be
understood. The best way to understand people is to listen to them.
-- Ralph Nichols
Visit us at catliness.com
----- Original Message ----- 
From: "Mary Ellen" <gabias at telus.net>
To: "'NFB of Washington Talk Mailing List'" <nfbwatlk at nfbnet.org>
Sent: Wednesday, October 24, 2012 11:31 PM
Subject: Re: [nfbwatlk] FW: [List] more airline info

> It wasn't what she said; it was her failure to speak to me directly at all
> that was extremely rude!!  This was an Alaska Airlines employee, not 
> someone
> from American Airlines, but American Airlines issued the original ticket, 
> so
> they ended up getting involved.
>
> It's a long story, but the short version is that I couldn't use the kiosk 
> so
> waited in line for the person at the desk to print my boarding pass.
> Several people in front of me had ticketing issues and the line moved
> slowly.  The same person who helped at the check in desk also worked to
> board the flight at the gate.  She asked everyone who didn't have luggage 
> to
> use the kiosk.  Some people who'd arrived at the same time, or later than 
> I
> arrived, left the line, used the kiosk to print their boarding passes, and
> made the flight. I didn't have luggage to check, but, rather than leave 
> the
> line to look for a person to help with the kiosk, I decided it was 
> probably
> more efficient to stay where I was. At five in the morning, the Kelowna
> airport isn't exactly bustling with activity and I believed I would be
> served faster waiting in line than searching for some random person to 
> help
> with the kiosk.  Boy was I wrong!
>
> Just about the time I reached the front of the line, the woman announced
> that she had to leave the desk in order to work at the gate.  I then said,
> "I need help with getting my boarding pass printed."  The woman either
> didn't hear me or chose not to respond.  Another woman got her attention 
> and
> said, pointing at me, "She just needs a boarding pass."  The airline
> employee told the other woman, "I don't have time to help her."  I said,
> "Your kiosk isn't accessible."  The airline employee walked away and said
> not one word to me.
>
> I got somebody to help with the kiosk, but the airline had closed out the
> flight when she left the desk, so the kiosk wouldn't work.  I would have
> behaved very differently if I'd known she was going to shut down the kiosk 
> .
> I had thought I'd just get a stranger to help if she had to leave.
>
> Security wouldn't let me go to the gate without a boarding pass.  They did
> send somebody to the gate to talk with them about my situation, but the
> airline refused to print my boarding pass.  They told me they'd talk to me
> after the flight left.  I waited an hour and fifteen minutes for them to
> return to rebook my ticket only to be told that they couldn't rebook me 
> and
> I'd have to call their reservations line.  When I did so, Alaska said they
> couldn't rebook me because my ticket had been issued by American Airlines.
> When I called American, they charged me a $150 rebooking fee and the
> difference between the cost of an advance purchase ticket and a same day
> booking.  Altogether, the difference was over a thousand dollars!
>
> I complained both to Alaska Airlines and to American.  The American people
> were quite nice about it, but wouldn't refund all the extra money they'd
> charged because my return ended up being on Delta and they said they
> couldn't refund the money they'd paid Delta.  Alaska Airlines was far less
> accommodating, even implying that I had not faced discrimination and that 
> I
> was using my blindness to get sympathy.  They called back later and said
> they were waiting to hear what American Airlines was going to do.  Now 
> that
> I know how American has responded, I'll contact Alaska again.  Regardless 
> of
> what they do, I'm filing an official complaint with the Canadian
> Transportation Agency about the lack of accessible kiosks.
>
> -----Original Message-----
> From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Lauren
> Merryfield
> Sent: October 24, 2012 10:34 PM
> To: NFB of Washington Talk Mailing List
> Subject: Re: [nfbwatlk] FW: [List] more airline info
>
> Hi,
> What rudeness did the employee say to you?
> Good for you for filing a complaint.  I've had to get someone several 
> times
> now to help me with those stupid kiosks.
> Thanks
> Lauren
>
> advice from my cats: "meow when you feel like it."
> The most basic of all human needs is the need to understand and be
> understood. The best way to understand people is to listen to them.
> -- Ralph Nichols
> Visit us at catliness.com
> ----- Original Message -----
> From: "Mike Freeman" <k7uij at panix.com>
> To: <nfbwatlk at nfbnet.org>
> Sent: Wednesday, October 24, 2012 8:54 PM
> Subject: [nfbwatlk] FW: [List] more airline info
>
>
>>
>>
>>
>>
>> From: list-bounces at cfb.ca [mailto:list-bounces at cfb.ca] On Behalf Of
>> list at cfb.ca
>> Sent: Wednesday, October 24, 2012 4:10 PM
>> To: list at cfb.ca
>> Subject: [List] more airline info
>>
>>
>>
>> American Airlines has decided to refund $781 of the $1043 I was charged
>> because of the discrimination I faced due to an inaccessible airline 
>> kiosk
>> and rude Alaska Airline employee when I flew in September.
>>
>>
>>
>> This is a partial, but only partial, solution.  I intend to file a
>> complaint
>> with the Canadian Transportation Agency about inaccessible kiosks.
>>
>>
>>
>> Mary Ellen
>>
>>
>
>
> ----------------------------------------------------------------------------
> ----
>
>
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