[nfbwatlk] open jobs at Microsoft

[Becky Frankeberger]

From: Jenny Lay-Flurrie [mailto:jennylf at microsoft.com] 
Sent: Monday, March 03, 2014 9:18 AM
To: 

Cc: 
Subject: Open roles at Microsoft

 

Hi there folks,

 

I'm hiring!  Given our charter in the taskforce, wanted to share with you
details of 8 new roles posted at Microsoft.  My team in Customer Service and
Support (CSS) provides support and service to customers in three spaces:
Disability & Accessibility, Online Safety and Privacy.  We're focused on
driving innovation that will enable all customers with Microsoft services
and devices. The Disability Answer Desk
<http://support.microsoft.com/gp/contact-microsoft-accessibility>  is one
such innovation, providing a rich support experience for all our customers.
It came from small beginnings with a pilot 18 months ago, and is now
handling over 1000 issues a month.  It's been received well (check out this
from the AFB <http://www.afb.org/afbpress/pub.asp?DocID=aw141207> ), and
we're excited to look at how we can expand and drive to reach more customers
globally.  Subject Matter expertise in Disability and Accessibility is a
huge asset to roles in this team: the more we can understand our customers,
the more empathy we have to designing the right experience!  I'm also hiring
an Accessibility expert to help manage broad spanning programs across a
division of 50K folks. 

 

If interested in any of the roles, please follow the directions on the
external link and feel free to share this email to any folks or listings
that may be interested.  

 

Thanks so much

 

Jenny 

 

 

 


 

Role and Team

External Link


868927 

Disability Answer Desk.  Senior Supportability Manager

http://bit.ly/1mHKYJM


870387

 

Disability Answer Desk.  Support Escalation Engineer

http://bit.ly/1mHNNdA

 


870386

 

Disability Answer Desk.  Business Program Manager (Readiness)

http://bit.ly/1mHO8gD

 


870384

 

Disability Answer Desk.  Senior Technical Advisor

http://bit.ly/1mHPbgo

 


870160

SMSG Accessibility.  Director Business Programs

http://bit.ly/1mHNujc

 


869056

 

Service Delivery Manager (works across Accessibility, Online Safety and
Privacy)

http://bit.ly/1mHMYBL

 


870385

 

Privacy.  Senior Technical Advisor

http://bit.ly/1mHOsfi


868929

Privacy.  Senior Supportability Manager

http://bit.ly/1mHLRBU

 

 

 

  _____  

 

 

Becky Frankeberger

Butterfly Knitting

-           Ponchos

-           Afghans

-           Shawls

-           Custom Knitting

360-426-8389

becky at butterflyknitting.com