[nfbwatlk] KNFB Reader question

[Robert Sellers]

Mike,

Would those of you who have the KNFB app care to put together a gathering at the convention for a half-hour or hour. You could share with each other some tips and also show us, who do not have the appp how you use your KNFB reader.

Perhaps this could take place on Friday eve.

bob


-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Mike Mello via nfbwatlk
Sent: Sunday, September 28, 2014 1:39 PM
To: 'NFB of Washington Talk Mailing List'; 'Elizabeth Rene'
Subject: Re: [nfbwatlk] KNFB Reader question

Also, to follow-up,
I found that placing the phone and document in landscape orientation seemed to help my results. I hold the phone above the page about a foot or so maybe a little more, in the center of the page with the camera in the top left corner.
This works well for me. I am told an update to fix some problems with iOS 8 and the 6/6+ should be out soon.


Mike Mello.

mike at mello.com
(208) 301-0565


-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Mike Mello via nfbwatlk
Sent: Sunday, September 28, 2014 1:31 PM
To: 'Elizabeth Rene'; 'NFB of Washington Talk Mailing List'
Subject: Re: [nfbwatlk] KNFB Reader question

Hello,
I bought the reader the day it came out. I love it, it really does do everything that KNFB reading said it would do.
If you plan to use the reader on an iPhone  other than the iPhone 5s, 6, 6+, you may run in to some trouble.
I would be happy to answer any other questions you may have.
Thank you.


Mike Mello.

mike at mello.com
(208) 301-0565

-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Elizabeth Rene via nfbwatlk
Sent: Sunday, September 28, 2014 1:06 PM
To: nfbwatlk at nfbnet.org
Subject: [nfbwatlk] KNFB Reader question

Dear list,
How can I begin this letter? When I saw the references to the new KNFB Reader in this morning's digest, I eagerly scrolled to those messages anticipating text that would tell me more about and whet my appetite to buy this new and exciting   NFB app. What I found instead was a public reprimand delivered to a named subscriber for asking her simple, direct, and politely phrased question without (perhaps) first having read the user manual, for not having researched AppleVis, or for not having viewed the responder's own webcast. The subscriber was pointedly confronted about this. "Be honest now. Have you?"
How dismaying!
It's as though the subscriber is now expected to write back and either justify her question or confess her fault. 
Before reading this morning's posts, I had just finished completing a survey requested by Apple, praising the company for the graciousness, professionalism, and responsiveness of its customer service personnel in resolving   a problem I encountered last week. I am stunned by the contrast in approach that this subscriber faced, not from an overtaxed phone support tech, but from a recognized NFB leader with authority,  prestige, and proprietary knowledge adding weight to an  undeserved reproof. That questioner should not have been belittled.
I could have gone straight to the App Store this morning with my credit card. Now, I'm going to wait for a better customer experience.

Elizabeth M René 
Attorney at Law 
WSBA #10710
KCBA #21824 
rene0373 at gmail.com
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