[nfbwatlk] KNFB Reader question

[Elizabeth Rene]

Dear list,
How can I begin this letter? When I saw the references to the new KNFB Reader in this morning's digest, I eagerly scrolled to those messages anticipating text that would tell me more about and whet my appetite to buy this new and exciting   NFB app. What I found instead was a public reprimand delivered to a named subscriber for asking her simple, direct, and politely phrased question without (perhaps) first having read the user manual, for not having researched AppleVis, or for not having viewed the responder's own webcast. The subscriber was pointedly confronted about this. "Be honest now. Have you?"
How dismaying!
It's as though the subscriber is now expected to write back and either justify her question or confess her fault. 
Before reading this morning's posts, I had just finished completing a survey requested by Apple, praising the company for the graciousness, professionalism, and responsiveness of its customer service personnel in resolving   a problem I encountered last week. I am stunned by the contrast in approach that this subscriber faced, not from an overtaxed phone support tech, but from a recognized NFB leader with authority,  prestige, and proprietary knowledge adding weight to an  undeserved reproof. That questioner should not have been belittled.
I could have gone straight to the App Store this morning with my credit card. Now, I'm going to wait for a better customer experience.

Elizabeth M René 
Attorney at Law 
WSBA #10710
KCBA #21824 
rene0373 at gmail.com