[nfbwatlk] FW: [MARKETING EMAIL]New check-in changes at Group Health Medical Centers

Fri Dec 4 15:52:08 UTC 2015

Hi,

I recently received this banner announcement from Group Health. Haven't contacted GHC yet to ascertain whether the kiosks are equipt with screenreader software to make the functions accessible to and usable by us! But, I'd be willing to bet a whole bunch of money that they aren't. And, of course, as a "reasonable" accommodation, we will have the availability of live desk folks to help us with the check in process as previously. And, while I believe in readers, and not complaining that everything is accessible, just looking at this from a purely unnecessarily discriminatory point of view, (the technology is certainly available for appropriate screen reader software), we are now asked to disclose our protected health information to persons at the facility that don't necessarily need to know. And, for those who don't care whether others know their health information, I'll just say that's not the point I'm trying to make. I'm just saying, we are likely being left behind (or at least we aren't in the planning process for these things) *again. 

Just my thoughts.

/s/

Bennett
-----Original Message-----
From: Group Health [mailto:welcomekiosks at ghc.org] 
Sent: Tuesday, November 24, 2015 9:46 AM
To: Prows, Bennett (HHS/OCR)
Subject: [MARKETING EMAIL]New check-in changes at Group Health Medical Centers

 <http://click.GROUPHEALTHCARES.ORG/open.aspx?ffcb10-febe16777d6d057b-fe531d787d6005787713-fe87137275630d7b7c-ff961174-fe501779716d0c78741c-ff951678>
A convenient new choice at Group Health Medical Centers

	Look for a new, fast, and simple way to check in at a clinic near you. <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d> 	 	

Dear Bennett,

Our new Self Check-in kiosks <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d>  mean you’ll spend less time waiting in line and have more privacy around your personal information. All kiosks will be conveniently located and marked with clear “Self Check-in” signs. Initially, greeters may also be available to lend you a hand. Look for the new kiosks at Group Health Medical Centers when you next check in for a scheduled appointment.

At Self Check-in kiosks, you can:

•	 Privately check in for most scheduled appointments.	 
•	 Check in for a walk-in flu shot (at most medical centers).	 
•	 Use the large, easy-to-follow touch screens.	 
•	 Pay copays and bills with an accepted credit or
debit card.	 
• 	Update your personal information.	 
• 	Choose from five languages.	 
• 	Adjust the screen to accommodate
your height, wheelchair, or walker.	 

Prefer people? No problem.
Real, live, friendly representatives will still be available to check you in and help you at centrally located check-in desks at all of our clinics. 		
Kiosk <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d> 	 
 <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d> 	 Click here to see: <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d> 

	•	 Implementation
schedule	 

	•	 Facility maps	 

	•	 Q&A	 

Group Health® <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef973619295533cbefb54d12c13c4b63d91cb955c0a43fbca9891fb0d15af38aa6d4> 	  	 

This email was sent to: Bennett.Prows at hhs.gov 

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