[nfbwatlk] FW: [MARKETING EMAIL]New check-in changes at Group Health Medical Centers

Sat Dec 5 19:22:24 UTC 2015

Group health, has always been slow to understand the needs and responsibilities of accommodation for blind and low vision.
Years ago, in Seattle at the Capitol Hill See Center, located on the fifth floor of the building, did not have a braille or tactile information on the elevator buttons.
Unit trying to, logically discuss how this seemed to be an obvious need and a huge oversight, I went through normal channels to complain.
By the time I was done, I was having discussions with the board of trustees for GH see.
After two years of discussion, they finally put braille and tactile in the elevators.
So, a history of missing the point.
Mark

Mark Adreon
Program Partnership and Development Specialist

206. 906. 5502
Cell 206.947.8479
Toll Free 1.800.552.7103

On Dec 4, 2015, at 1:02 PM, Mike Freeman via nfbwatlk <nfbwatlk at nfbnet.org> wrote:

Hey! File a complaint!

Mike Freeman

-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Prows, Bennett (HHS/OCR) via nfbwatlk
Sent: Friday, December 04, 2015 7:52 AM
To: NFB of Washington Talk Mailing List (nfbwatlk at nfbnet.org)
Cc: Prows, Bennett (HHS/OCR)
Subject: [nfbwatlk] FW: [MARKETING EMAIL]New check-in changes at Group Health Medical Centers

Hi,

I recently received this banner announcement from Group Health. Haven't contacted GHC yet to ascertain whether the kiosks are equipt with screenreader software to make the functions accessible to and usable by us! But, I'd be willing to bet a whole bunch of money that they aren't. And, of course, as a "reasonable" accommodation, we will have the availability of live desk folks to help us with the check in process as previously. And, while I believe in readers, and not complaining that everything is accessible, just looking at this from a purely unnecessarily discriminatory point of view, (the technology is certainly available for appropriate screen reader software), we are now asked to disclose our protected health information to persons at the facility that don't necessarily need to know. And, for those who don't care whether others know their health information, I'll just say that's not the point I'm trying to make. I'm just saying, we are likely being left behind (or at least we aren't in the planning process for these things) *again. 

Just my thoughts.

/s/

Bennett
-----Original Message-----
From: Group Health [mailto:welcomekiosks at ghc.org] 
Sent: Tuesday, November 24, 2015 9:46 AM
To: Prows, Bennett (HHS/OCR)
Subject: [MARKETING EMAIL]New check-in changes at Group Health Medical Centers

<http://click.GROUPHEALTHCARES.ORG/open.aspx?ffcb10-febe16777d6d057b-fe531d787d6005787713-fe87137275630d7b7c-ff961174-fe501779716d0c78741c-ff951678>
A convenient new choice at Group Health Medical Centers

   Look for a new, fast, and simple way to check in at a clinic near you. <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d>        

Dear Bennett,

Our new Self Check-in kiosks <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d>  mean you’ll spend less time waiting in line and have more privacy around your personal information. All kiosks will be conveniently located and marked with clear “Self Check-in” signs. Initially, greeters may also be available to lend you a hand. Look for the new kiosks at Group Health Medical Centers when you next check in for a scheduled appointment.

At Self Check-in kiosks, you can:

•     Privately check in for most scheduled appointments.     
•     Check in for a walk-in flu shot (at most medical centers).     
•     Use the large, easy-to-follow touch screens.     
•     Pay copays and bills with an accepted credit or
debit card.     
•    Update your personal information.     
•    Choose from five languages.     
•    Adjust the screen to accommodate
your height, wheelchair, or walker.     

Prefer people? No problem.
Real, live, friendly representatives will still be available to check you in and help you at centrally located check-in desks at all of our clinics.        
Kiosk <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d>     
<http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d>     Click here to see: <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef97bb20e3b419b7d36726abfcb08b55cf19c77ed2d9c804177599abaab89fd2177d> 

   •     Implementation
schedule     

   •     Facility maps     

   •     Q&A     

Group Health® <http://click.GROUPHEALTHCARES.ORG/?qs=c1d5c91edeeaef973619295533cbefb54d12c13c4b63d91cb955c0a43fbca9891fb0d15af38aa6d4>           

This email was sent to: Bennett.Prows at hhs.gov 

This e-mail is compliant. You are receiving this e-mail because you have opted in to receive communications from Group Health.

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Group Health • 320 Westlake Ave. N., Ste 100 Seattle, WA, 98109, US © 2015 Group Health Cooperative. All rights reserved. 14‑DS‑1766

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