[NFBWATLK] NFB Rideshare Testing Program Reminder

Michael Forzano michaeldforzano at gmail.com
Wed Apr 11 03:57:03 UTC 2018


HI All,

This is just a reminder that if you are a guide dog user and use Uber
or Lyft to continue reporting your experiences (both negative and
positive) to the NFB by filling out the form at
https://nfb.org/rideshare-test. The feedback is still extremely
important in helping ensure Uber and Lyft comply with the settlement,
and identify areas where it can be improved.

Note too that the NFB has posted at https://nfb.org/rideshare tips on
how to reduce ambiguity when interacting with a Lyft or Uber driver or
investigator. We want to prevent drivers saying that they didn't know
your animal was a service animal. The tips are as follows:

  1.  Help the driver know it is not a pet. Tell your driver, via
text, phone call, or in person, that you are traveling with your
service animal.
  2.  Tell Uber or Lyft that your driver knew it was a service animal.
When you complain, let them know that you told the driver about your
service animal. If the incident was witnessed by another person, tell
the rideshare company, and if possible provide contact information for
the witness.
  3.  Report non-service denial discrimination. If you experience
forms of discrimination related to your service animal other than
being denied a ride, please report these to Uber or Lyft and to NFB.
     *   NFB: https://nfb.org/rideshare-test

     *   Uber: https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb
or, for critical safety concerns, 800-285-9481
     *   Lyft: https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=813147
or 844-250-3174

Thanks,
Mike



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