[NFBWATLK] NFB Rideshare Testing Program Reminder

Jolynn Page linnie1516 at gmail.com
Thu Apr 12 03:31:21 UTC 2018


Hi,
I have talked with people at Uber many many times dealing with my guide being denied. They always tell me that they inform the drivers of the law and have many times kicked them off the platform. Does anyone know how easy it is for the driver to get back on the service? Can they just do something as simple as creating a new username and account and start driving again? I have been so frustrated lately, so far this week I have been denied six times. Last week there was one day where I got five denials. It is so frustrating. 

Jolynn 

> On Apr 11, 2018, at 6:40 PM, Marci Carpenter via NFBWATLK <nfbwatlk at nfbnet.org> wrote:
> 
> If you identify yourself to your driver that means a driver has already been assigned to you and has already accepted the ride. If, at that point, the driver canceled the ride then you have a strong discrimination case.
> 
> Marci
> 
> Sent from XFINITY Connect Mobile App
> 
> 
> 
> ------ Original Message ------
> 
> From:'NFB of Washington Talk Mailing List'List'
> To:'NFB of Washington Talk Mailing List'List'
> Cc:MaryEllen
> Sent: April 11, 2018 at 5:00 PM
> Subject: Re: [NFBWATLK] NFB Rideshare Testing Program Reminder
> 
> The idea of identifying in advance is problematic. Sometimes I explain that I'm blind and can be identified by my white cane if I'm in a place where the driver will need to find me and identify him or herself. Unless I have a specific reason for letting a driver know, I see no reason to do so. In the case of guide dogs, I fear that identifying in advance will become a means of managing discrimination rather than eliminating it. Drivers who don't want dogs in their cars will simply not bid on your trip. You won't have refusals, but you'll have a much smaller pool of available cars. I recognize the value of proving that the driver is discriminating and making it harder to claim that he/she thought that your dog is a pet. I'd love to have a strategy that's better than pre identifying. Mary Ellen -----Original Message----- From: NFBWATLK [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Michael Forzano via NFBWATLK Sent: Tuesday, April 10, 2018 8:57 PM To: Washington Association of Guide
> Dog Users; NFB of Washington Talk Mailing List Cc: Michael Forzano Subject: [NFBWATLK] NFB Rideshare Testing Program Reminder HI All, This is just a reminder that if you are a guide dog user and use Uber or Lyft to continue reporting your experiences (both negative and positive) to the NFB by filling out the form at https://nfb.org/rideshare-test. The feedback is still extremely important in helping ensure Uber and Lyft comply with the settlement, and identify areas where it can be improved. Note too that the NFB has posted at https://nfb.org/rideshare tips on how to reduce ambiguity when interacting with a Lyft or Uber driver or investigator. We want to prevent drivers saying that they didn't know your animal was a service animal. The tips are as follows: 1. Help the driver know it is not a pet. Tell your driver, via text, phone call, or in person, that you are traveling with your service animal. 2. Tell Uber or Lyft that your driver knew it was a service animal. When you complain, 
> let them know that you told the driver about your service animal. If the incident was witnessed by another person, tell the rideshare company, and if possible provide contact information for the witness. 3. Report non-service denial discrimination. If you experience forms of discrimination related to your service animal other than being denied a ride, please report these to Uber or Lyft and to NFB. * NFB: https://nfb.org/rideshare-test * Uber: https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb or, for critical safety concerns, 800-285-9481 * Lyft: https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=813147 or 844-250-3174 Thanks, Mike _______________________________________________ NFBWATLK mailing list NFBWATLK at nfbnet.org http://nfbnet.org/mailman/listinfo/nfbwatlk_nfbnet.org To unsubscribe, change your list options or get your account info for NFBWATLK: http://nfbnet.org/mailman/options/nfbwatlk_nfbnet.org/gabias%40telus.net _________________________________________
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