[NFBWATLK] Kaiser Permanente Web Site

[Maurice Mines]

Yes been, even though I’m no longer in Washington state I am a Kaiser 
member. Their website is quite difficult to navigate with any screen 
reader. The only solution that seems to work halfway decently is to have 
clinic staff help you. Or have the administrators of the site winning 
technical support people help you with this. I wish I had some better 
answers on the subject, but there aren’t good ones readily available. 
It’s good that they are working on electronic patient information. But 
it’s not so good when it’s just barely accessible. At some point the 
states in which Kaiser operates in meeting the state affiliates or the 
national office whatever comes first might want to have a discussion 
with these folks about accessibility on the web. Any thoughts?

Sincerely Maurice Mines.
VP national Federation of the blind of California Bakersfield chapter.
Amateur callsign, kd0iko.

On 7 Jan 2019, at 12:14, Prows, Bennett (HHS/OCR) via NFBWATLK wrote:

> Hi Listers,
>
> For anyone who has Kaiser as a health plan, I wonder if you have 
> difficulty opening messages from your "care team" in the message 
> center's in-box. I can't seem to do it from JAWS. This can be a real 
> problem. The keyboard won't open the messages by pressing enter, or 
> the space bar. A mouse user clicks with the mouse, and opens the 
> message no problem. I'm tempted to say something about what would 
> happen when the mouse click revealed a scheduled *cat scan.  But I 
> won't do that. (grin.) I'd like to hear from anyone with this issue.
>
> Thanks.
>
> /s/
>
> Bennett Prows
>
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