[Nfbwv-talk] Fwd: FW: Greyhound Secret Shopper Program

Tue Apr 2 19:57:07 UTC 2019

Hi Sheri!

Yes, I'd be glad to do this.

Stay in touch.

Cheers,
Dave

-----Original Message-----
From: NFBWV-talk [mailto:nfbwv-talk-bounces at nfbnet.org] On Behalf Of Sheri Koch via NFBWV-talk
Sent: Wednesday, 3 April 2019 8:06 a.m.
To: NFB of West Virginia Discussion List
Cc: Sheri Koch
Subject: [Nfbwv-talk] Fwd: FW: Greyhound Secret Shopper Program

Hi all,

 Would anybody be interested in  participating in  this project? See below.  Let me know by Friday if you can.

Thanks

Sheri

---------- Forwarded message ---------
From: Yingling, Valerie <Vyingling at nfb.org>
Date: Tue, Apr 2, 2019 at 2:32 PM
Subject: FW: Greyhound Secret Shopper Program
To: State President, Pennsylvania <lynnelaine2 at verizon.net>, State President, Rhode Island <silvara at cox.net>, State President, South Carolina < frankcoppel at att.net>, State President, South Dakota <gatorbumps at rushmore.com>, State President, Texas <ncrosby at nfbtx.org>, State President, Utah < baconev at yahoo.com>, State President, Vermont <moecookjr at gmail.com>, State President, Washington <mjc59 at comcast.net>, State President, West Virginia < skochnfbwv at gmail.com>, State President, Wisconsin <president at nfbwis.org>, State President, Wyoming <mshilander at wbaccess.net>

Dear Colleagues:

As a reminder, if you are interested in having your affiliate participate in the Greyhound Secret Shopper Program, I will need by April 15 the name and contact information for your affiliate’s Secret Shopper. Details regarding the testing program are forwarded below. Please feel free to contact me with additional questions.

Thanks,

Valerie

Valerie Yingling

410-659-9314 x 2440

National Federation of the Blind

*From:* President, National Federation of the Blind
*Sent:* Tuesday, March 19, 2019 10:34 AM
*Subject:* Greyhound Secret Shopper Program

Dear Colleagues:

As a part of the NFB-Greyhound settlement agreement implementation, your affiliate is invited to participate in the Greyhound Secret Shopper Program during Quarter Four of the program (May 1 through July 31, 2019). If you are interested in having your affiliate participate, I ask that by April 15 you send to Valerie Yingling at vyingling at nfb.org the name and contact information for one member who will serve as your affiliate’s Secret Shopper. This Secret Shopper will be expected to conduct the following tasks within a sixty day window:

   - Complete at least three Secret Shopper phone calls to Greyhound call
   center operators to assess whether the operators are complying with
   Greyhound’s policy of waiving fees for blind customers who experience
   difficulties purchasing tickets through Greyhound’s website or mobile app.
   Secret Shoppers will be provided with optional scripts and a list of
   questions to answer.
   - Complete an online report following each Secret Shopper phone call. A
   draft of this report is attached for the purpose of identifying someone who
   can successfully perform the role of Secret Shopper.

Affiliates that choose to participate in the Secret Shopper program and whose Secret Shopper successfully completes the necessary calls and reports will receive a financial grant of $400 following the conclusion of the Secret Shopper program.

Additional information about the NFB’s settlement with Greyhound is available through the following links:

   - Greyhound Website and Mobile App to Become More Accessible to Blind
   Users
   <https://nfb.org/greyhound-website-and-mobile-app-become-more-accessible-blind-users>
   - Explanation of Terms of National Federation of the Blind’s Agreement
   with Greyhound Regarding the Accessibility of Greyhound’s Website and
   Online Technology
   <https://nfb.org/images/nfb/documents/pdf/legal_program/settlements/addendum_c_to_greyhound_agreement.pdf>

Please let Valerie Yingling know if you have questions about the Secret Shopper Program. And as a reminder, please send to Valerie (
vyingling at nfb.org) the name and contact information of the affiliate member who you assign to be the Secret Shopper. If we do not hear from you by April 15, we will assume that you do not wish to have your affiliate participate in the Secret Shopper Program.

Mark A. Riccobono, President

200 East Wells Street, Baltimore, MD 21230 <https://maps.google.com/?q=200+East+Wells+Street,+Baltimore,+MD+21230&entry=gmail&source=g>

(410) 659-9314 | officeofthepresident at nfb.org

[image: National Federation of the Blind] <https://nfb.org/>

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<https://www.youtube.com/NationsBlind>

The National Federation of the Blind is a community of members and friends who believe in the hopes and dreams of the nation’s blind. Every day we work together to help blind people live the lives they want.

--
Sheri Koch, President
National Federation of the Blind of West Virginia
304-993-5103