[Njagdu] [Fwd: [nagdu] Recruiting for NAGDU Information & Advocacy Hotline]

[Tracy Carcione]

---------------------------- Original Message ----------------------------
Subject: [nagdu] Recruiting for NAGDU Information & Advocacy Hotline
From:    "Marion Gwizdala" <blind411 at verizon.net>
Date:    Wed, July 27, 2011 9:30 pm
To:      "NAGDU List" <nagdu at nfbnet.org>
         ""FLAGDU List"" <FLAGDU at NFBNET.ORG>
         "nyagdu" <nyagdu at nfbnet.org>
--------------------------------------------------------------------------

            Are you a member of the National Association of Guide dog
Users interested in volunteering to staff the NAGDU
Information & advocacy Hotline? If you are willing to commit
to at least 8 hours each month, as well as to attending
monthly staff meetings, and meet the requirements below, we
would like to hear from you.

            The first step in the application process is to attend the
teleseminar being held on Sunday, August 21, 2011 at 8:00 pm
Eastern Daylight Time (7:00 Central; 6:00 pm Mountain; and
5:00 pm Pacific). Space is filling up quickly and preference
will be given to those wishing to apply. After the
teleseminar, you will be asked to write a brief letter of
interest and take a recorded mock call from a member of the
selection committee who will play the part of an individual
who is being denied access to a public accommodation. All of
this may seem pretty intense for a voluntary position, but the
callers to the hotline will expect someone who is highly
skilled in resolving access issues.

            If you plan to apply to staff the hotline, please send your
name, address, telephone number, and email address By Sunday,
August 7 to



Info at NAGDU.ORG



Be sure to let us know of your interest in staffing the hotline so we can
keep a record of those who attend.



Job Description

NAGDU Information & Advocacy Hotline



Applicants should:

Have good telephone etiquette;

Possess sound problem solving skills;

Be able to communicate effectively with a wide range of callers;

Be able to remain calm in stressful situations;

Be able to maintain detailed records;

Be willing to attend regular training sessions & monthly teleconference
meetings;

Have the ability to stay on task;

Must have a quiet environment in which to work;

Have access to a computer and the internet;

Prefer individuals who have been a member of NAGDU for at least one (1) year.



Job Description

Individuals who staff the hotline wil do so voluntarily; however, we
expect staff members to commit to their work as if they were being paid.
Hotline staff members will field calls from and provide guidance to
individuals seeking information concerning the rights and responsibilities
of service animal users.

Members will be required to attend a training seminar prior to making
their application. Volunteers will apply to staff the hotline by
submitting a letter of interest to the selection committee. This letter
should explain why the applicant is interested in staffing the hotline,
how long the applicant has been using a guide dog, what, if any experience
the applicant has had advocating for others, and what, if any, access
issues the applicant has faced and how the issue was resolved.

Before being selected, applicants will be required to demonstrate a basic
understanding of the legal issues concerning access through a mock
telephone call to the hotline. Those selected to staff the hotline must be
willing to commit to at least eight (8) hours each month, keep all
information about callers confidential, show no bias toward any training
programs, and agree to the recording of all calls.
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