[NJAGDU] another probable dog refusal from a rideshare company

Thu Jan 9 16:40:38 UTC 2020

hello, I understand about taking some time to correctly send out a text to 
an Uber driver. Here is my suggestion if you can do this. All smartphones, 
iPhone and Android alike have what are called personal dictionaries or 
keyboard shortcuts. For example in my case I have 2 specifically for Uber 
and Lyft. The first shortcut is rs1 and the second is rs2. when I type rs1, 
it automatically expands to the phrase, "hello, you will be picking up a 
blind person who has a black guide dog." when I type rs2, the phrase is 
"hello, you will be picking up a blind person with a long white cane." This 
makes it so all I have to do is type 3 simple characters and then the 
entire phrase is expanded. It definitely helps in a crunch.

While not strictly on the guide dog topic, I will say that I use shortcuts 
quite a bit to enter certain information into text or emails. For example I 
have shortcut switch give out my phone number, my address, or other common 
phrases. I hope this helps.

---
Raul A. Gallegos
Vice President: National Association of Guide Dog Users
Vice President: National Federation of the Blind Houston Chapter
Treasurer: Texas Association of Guide Dog Users

E: rgallegos at nagdu.org        H: raul at raulgallegos.com
M: 832.554.7285               O: 832.639.4477

"Blindness is a characteristic, not a handicap." - Kenneth Jernigan

On January 9, 2020 8:34:25 AM Tracy Carcione via NJAGDU <njagdu at nfbnet.org> 
wrote:

> Hi Rick.
>
> Huh.  I could try, but it probably takes me longer to write a text than for 
> the driver to come.  Not my favorite mode of communication.
>
> Tracy
>
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>
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> From: NJAGDU [mailto:njagdu-bounces at nfbnet.org] On Behalf Of Rick Fox via 
> NJAGDU
> Sent: Wednesday, January 08, 2020 3:44 PM
> To: 'New Jersey Association of Guide Dog Users'
> Cc: richardfox1 at comcast.net
> Subject: Re: [NJAGDU] another probable dog refusal from a rideshare company
>
>  
>
> Hi Tracy,
>
> I had a helpful conversation with Melissa Allman, Access specialist at the 
> Seeing eye. After reviewing the NFB settlement agreement with Lyft and 
> Uber, she told me that they are supposed to let go of drivers who knowingly 
> deny a ride to a service dog user. She suggested that I text each driver, 
> telling them that I have a service dog. If they deny after reading the 
> text, they have knowingly violated the agreement. This may help. I’ve 
> started doing this.
>
> Rick fox
>
>  
>
> From: NJAGDU <njagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NJAGDU
> Sent: Wednesday, January 8, 2020 2:55 PM
> To: 'New Jersey Association of Guide Dog Users' <njagdu at nfbnet.org>
> Cc: Tracy Carcione <carcione at access.net>
> Subject: Re: [NJAGDU] another probable dog refusal from a rideshare company
>
>  
>
> Hi Rick.
>
> This is exactly the same response I got when I reported a recent incident 
> to Uber.  They refunded my cancellation fee, but that was it.
>
> My guess is, if the driver sees my address again, he won’t come.  So, 
> unless he happens to pick up another guide dog user, or get me from some 
> other address, no one will ever know if his “re-education” was effective. 
> He was really adamant about “no dog!”, so I have my doubts.
>
> Tracy
>
>  
>
>  
>
> From: NJAGDU [mailto:njagdu-bounces at nfbnet.org] On Behalf Of Richard Fox 
> via NJAGDU
> Sent: Sunday, January 05, 2020 10:20 PM
> To: 'New Jersey Association of Guide Dog Users'
> Cc: Richard Fox; 'Yingling, Valerie'
> Subject: [NJAGDU] another probable dog refusal from a rideshare company
>
>  
>
> Hello listers,
>
> Below, please find Uber’s decision on my latest problem being refused by a 
> driver because of my guide dog. The driver has apparently been re-educated 
> as to his obligations. I think Uber’s and Lyft’s original education process 
> must be toughened.
>
>  
>
> Unlike Lyft, Uber has not yet given me the courtesy of a refund. I hope 
> that changes after my request you’ll see below.
>
> Rick fox
>
>  
>
> From: Richard Fox <richardfox1 at comcast.net>
> Sent: Sunday, January 5, 2020 9:09 PM
> To: 'Uber Support' 
> <contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com>
> Cc: 'Yingling, Valerie' <Vyingling at nfb.org>
> Subject: RE: I want to report a service animal issue
>
>  
>
> Dear Nicolette,
>
>  
>
> Thank you for undertaking this investigation, and for re-educated the 
> driver. I’m writing to ask you to refund the cost of my trip from XXX to 
> YYY. Since I was late for my engagement, and suffered the indignity and 
> humiliation of discrimination, I think it is the least Uber can do. Thank 
> you very much.
>
>  
>
> Sincerely,
>
>  
>
> Richard fox
>
>  
>
>  
>
> From: Uber Support 
> <contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com>
> Sent: Sunday, January 5, 2020 6:34 PM
> To: richardfox1 at comcast.net
> Subject: I want to report a service animal issue
>
>  
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> /// Please enter your reply above this line. Replies below this line will 
> not be received. \\\\\\
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> NO RESPONSE NEEDED
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> I want to report a service animal issue
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> Saturday, January 4, 2020 at 1:10:00 PM · UberX
>
>
> Thank you for your patience.
>
>  
>
> At the conclusion of our investigation, the partner you reported on 1/4/20 
> has been provided with additional information regarding legal obligations, 
> and their Uber account has been reactivated. They have confirmed that they 
> understand their legal obligations. Should we receive a second report of 
> this nature, their account may be subject to permanent deactivation.
>
>  
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> To read more about our Service Animal Policy, please click here.
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> Please let us know if you need more help with this.
>
>
> Sent by Nicolette on Sunday, January 5, 2020 at 11:33:17 PM
>
>   _____
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> Continue this conversation by replying to this email or going to help in 
> your Uber app.
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