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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><h1 style='background:white'><span lang=EN style='color:#333333'>Access to Service, Businesses and Programs<o:p></o:p></span></h1><p style='background:white'><span lang=EN style='font-size:12.0pt;color:#333333'>Individuals with physical, sensory, cognitive, and psychiatric disabilities need to have the same opportunity to receive services and engage in business relations, programs, and activities in the same manner as other community members and customers. <o:p></o:p></span></p><h2 style='background:white'><span lang=EN>Title II<o:p></o:p></span></h2><p style='background:white'><span lang=EN style='font-size:12.0pt;color:#333333'>Title II of the ADA indicates that individuals with disabilities should not be discriminated against on the basis of disability in receipt of services, programs, or activities provided by public (state and local government) entities. It also indicates that a public entity must reasonably modify its policies, practices, and procedures to avoid discriminating against citizens with disabilities. In general, a public entity's services, programs, and activities, when viewed in their entirety, must be "readily accessible to and usable by individuals with disabilities", a standard known as "program accessibility". Providing program accessibility is the ideal option when it is not feasible to renovate a building that is inaccessible physically. <o:p></o:p></span></p><p style='background:white'><span lang=EN style='font-size:12.0pt;color:#333333'>To understand more about Program Accessibility for Title II entities, visit the <a href="http://www.ada.gov/taman2.html#II-1.0000" target="_blank">Department of Justice Title II Technical Assistance Manual</a> <o:p></o:p></span></p><h2 style='background:white'><span lang=EN>Title III<o:p></o:p></span></h2><p style='background:white'><span lang=EN style='font-size:12.0pt;color:#333333'>Title III of the ADA covers places of public accommodation, such as stores, restaurants, theaters, private schools, offices engaged in providing a service or business, hotels, fitness centers, etc., and commercial facilities, including facilities not open to the public. Title III also covers private entities primarily engaged in providing transportation, and any exams or courses related to applications, credentialing, or certification. There are some entities that may have some exemptions under Title III, such as private clubs, registered historic facilities, and religious entities. But those exemptions may not apply to all activities and those entities should review the ADA closely to understand what activities or actions are exempt and what are not. In general, a Title III covered entity may not discriminate against an individual with a disability when operating the place of public accommodation. Consumers and patrons with disabilities need to have the same opportunity to receive full and equal benefit of the business's goods, services, and facilities. It is also important to note that Title III entities, unlike Title II ones, must remove architectural and communication barriers to accessibility, when it is "readily achievable to do so", meaning it can be done without significant difficulty or expense. If the barrier removal would not be feasible, then the Title III entity must still make its goods and services available through other means (i.e. if a store or restaurant cannot be made structurally accessible, then consumers with disabilities could be offered the opportunity to order merchandise/food either online or via telephone and then be given the option of home or curbside delivery/take out). <o:p></o:p></span></p><p style='background:white'><span lang=EN style='font-size:12.0pt;color:#333333'>To understand more about barrier removal and alternatives to barrier removal, exemptions, and all other obligations for Title III entities, visit the <a href="http://www.ada.gov/taman3.html" target="_blank">Department of Justice Title III Technical Assistance Manual</a>. <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>