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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hello Ginger, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks for your invaluable participation, insight, and information you provide to us during our NJ NAGDU conference calls. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Rick Fox<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Assistive technology consultant<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>973-641-5067<o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Njagdu [mailto:njagdu-bounces@nfbnet.org] <b>On Behalf Of </b>Ginger Kutsch<br><b>Sent:</b> Tuesday, March 18, 2014 9:40 PM<br><b>To:</b> 'Vincent Chaney Jr.'; 'New Jersey Association of Guide Dog Users'<br><b>Cc:</b> 'Brian A Mackey'; 'Joe J Ruffalo'<br><b>Subject:</b> [Njagdu] Info on TSA CARES program<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>TSA Cares Help Line<o:p></o:p></p><p class=MsoNormal>Source: <a href="http://www.tsa.gov/traveler-information/screening-passengers-requiring-special-assistance">http://www.tsa.gov/traveler-information/screening-passengers-requiring-special-assistance</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>TSA Cares is a help line to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel for information about what to expect during screening.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying. Travelers may also request a Passenger Support Specialist ahead of time by calling the TSA Cares hotline at 1-855-787-2227.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The hours of operation for the TSA Cares help line are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8 p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail <a href="mailto:TSA-ContactCenter@dhs.gov">TSA-ContactCenter@dhs.gov</a>.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p></div></body></html>