<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Ginger,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thank you so very much for sharing your invaluable knowledge with each of us on our NJAGDU conference calls. We appreciate your depth of experiences which you offer to each of us as a fellow Guide Dog User and we are glad to have you here in New Jersey to be on our team.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Vinny<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Vincent G Chaney Jr<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>732-251-8650<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>President, NFBNJ New Jersey Association of Guide Dog Users<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>President, NFBNJ Diabetes Division<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Webmaster: nfbnj.org <a href="http://www.nfbnj.org/">http://www.nfbnj.org</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Njagdu [mailto:njagdu-bounces@nfbnet.org] <b>On Behalf Of </b>Ginger Kutsch<br><b>Sent:</b> Wednesday, March 19, 2014 8:19 AM<br><b>To:</b> New Jersey Association of Guide Dog Users<br><b>Subject:</b> [Njagdu] Spirit Air, and general info about Complaint Resolution Officials (CRO)<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Alice, as mentioned on last night’s call, you may wish to contact spirit Air prior to your travel to explain your situation and arrange for special assistance at the airports. The email contact for the CRO at Spirit Air is:<o:p></o:p></p><p class=MsoNormal><a href="mailto:cronocification@spiritair.com">cronocification@spiritair.com</a> <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>General information about Complaint Resolution Officials<o:p></o:p></p><p class=MsoNormal>Passengers who experience discrimination by the airline can request immediate on site assistance from a Complaint Resolution Official (CRO). CROs have been specially trained in sensitivity and awareness, as well as applicable federal regulations and legislation. <o:p></o:p></p><p class=MsoNormal>CRO’s are also available upon request when making flight reservations over the phone.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The U.S. Department of Transportation (DOT) also has a Disability Hotline at 1-800-778-4838. The Hotline is available from 9:00 a.m. until 5:00 p.m. ET, Monday through Friday, except holidays.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Passengers wishing to file a disability complaint against an airline may do so at:<o:p></o:p></p><p class=MsoNormal><a href="http://airconsumer.dot.gov/CP_DisabilityandDiscrimination.htm">http://airconsumer.dot.gov/CP_DisabilityandDiscrimination.htm</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>