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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Source: http://www.ada.gov/service_animals_2010.htm<o:p></o:p></p><p class=MsoNormal>U.S. Department of Justice<o:p></o:p></p><p class=MsoNormal>Civil Rights Division Disability Rights Section<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>2010 RevisedADA Requirements<o:p></o:p></p><p class=MsoNormal>Service Animals<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The Department of Justice published revised final regulations implementing the <o:p></o:p></p><p class=MsoNormal>Americans with Disabilities Act (ADA) for title II (State and local government services) and title III (public accommodations and commercial facilities) on September 15, 2010, <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>in the Federal Register. <o:p></o:p></p><p class=MsoNormal>These requirements, or <o:p></o:p></p><p class=MsoNormal>rules, clarify and refine <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>issues that have arisen <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>over the past 20 years <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>and contain new, and <o:p></o:p></p><p class=MsoNormal>updated, requirements, <o:p></o:p></p><p class=MsoNormal>including the 2010 <o:p></o:p></p><p class=MsoNormal>Standards for Accessible <o:p></o:p></p><p class=MsoNormal>Design (2010 Standards). <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Overview<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This publication provides guidance on the term “service animal” <o:p></o:p></p><p class=MsoNormal>and the service animal provisions in the Department’s <o:p></o:p></p><p class=MsoNormal>revised regulations.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ Beginning on March 15, 2011, only dogs are recognized <o:p></o:p></p><p class=MsoNormal>as service animals under titles II and III of the ADA.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ A service animal is a dog that is individually trained to <o:p></o:p></p><p class=MsoNormal>do work or perform tasks for a person with a disability.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ Generally, title II and title III entities must permit service <o:p></o:p></p><p class=MsoNormal>animals to accompany people with disabilities in all <o:p></o:p></p><p class=MsoNormal>areas where members of the public are allowed<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> to go.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Service animals are defined as dogs that are individually <o:p></o:p></p><p class=MsoNormal>trained to do work or perform tasks for people with disabilities. <o:p></o:p></p><p class=MsoNormal>Examples of such work or tasks include guiding <o:p></o:p></p><p class=MsoNormal>people who are blind, alerting people who are deaf, pulling <o:p></o:p></p><p class=MsoNormal>a wheelchair, alerting and protecting a person who is <o:p></o:p></p><p class=MsoNormal>having a seizure, reminding a person with mental illness to <o:p></o:p></p><p class=MsoNormal>take prescribed medications, calming a person with Post <o:p></o:p></p><p class=MsoNormal>Traumatic Stress Disorder (PTSD) during an anxiety attack, <o:p></o:p></p><p class=MsoNormal>or performing other duties. Service animals are working <o:p></o:p></p><p class=MsoNormal>animals, not pets. The work or task a dog has been trained <o:p></o:p></p><p class=MsoNormal>to provide must be directly related to the person’s disability. <o:p></o:p></p><p class=MsoNormal>Dogs whose sole function is to provide comfort or emotional <o:p></o:p></p><p class=MsoNormal>support do not qualify as service animals under the ADA.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>How “Service Animal” Is Defined<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>(continued, page 2)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-language:EN-US'><br clear=all style='page-break-before:always'></span><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This definition does not affect or limit the <o:p></o:p></p><p class=MsoNormal>broader definition of “assistance animal” <o:p></o:p></p><p class=MsoNormal>under the Fair Housing Act or the broader <o:p></o:p></p><p class=MsoNormal>definition of “service animal” under the Air <o:p></o:p></p><p class=MsoNormal>Carrier Access Act.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Some State and local laws also define <o:p></o:p></p><p class=MsoNormal>service animal more broadly than the ADA <o:p></o:p></p><p class=MsoNormal>does. Information about such laws can be <o:p></o:p></p><p class=MsoNormal>obtained from that State’s attorney general’s <o:p></o:p></p><p class=MsoNormal>office.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Under the ADA, State and local governments, <o:p></o:p></p><p class=MsoNormal>businesses, and nonprofit organizations <o:p></o:p></p><p class=MsoNormal>that serve the public generally must <o:p></o:p></p><p class=MsoNormal>allow service animals to accompany people <o:p></o:p></p><p class=MsoNormal>with disabilities in all areas of the facility <o:p></o:p></p><p class=MsoNormal>where the public is normally allowed to <o:p></o:p></p><p class=MsoNormal>go. For example, in a hospital it would be <o:p></o:p></p><p class=MsoNormal>inappropriate to exclude a service animal <o:p></o:p></p><p class=MsoNormal>from areas such as patient rooms, clinics, <o:p></o:p></p><p class=MsoNormal>cafeterias, or examination rooms. However, <o:p></o:p></p><p class=MsoNormal>it may be appropriate to exclude a service <o:p></o:p></p><p class=MsoNormal>animal from operating rooms or burn units <o:p></o:p></p><p class=MsoNormal>where the animal’s presence may compromise <o:p></o:p></p><p class=MsoNormal>a sterile environment.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Revised ADA Requirements: Service Animals<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Inquiries, Exclusions, Charges, <o:p></o:p></p><p class=MsoNormal>and Other Specific Rules Related <o:p></o:p></p><p class=MsoNormal>to Service Animals<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ When it is not obvious what service <o:p></o:p></p><p class=MsoNormal>an animal provides, only limited <o:p></o:p></p><p class=MsoNormal>inquiries are allowed. Staff may ask <o:p></o:p></p><p class=MsoNormal>two questions: (1) is the dog a service <o:p></o:p></p><p class=MsoNormal>animal required because of a disability, <o:p></o:p></p><p class=MsoNormal>and (2) what work or task has the dog <o:p></o:p></p><p class=MsoNormal>been trained to perform. Staff cannot <o:p></o:p></p><p class=MsoNormal>ask about the person’s disability, <o:p></o:p></p><p class=MsoNormal>require medical documentation, require <o:p></o:p></p><p class=MsoNormal>a special identification card or training <o:p></o:p></p><p class=MsoNormal>documentation for the dog, or ask <o:p></o:p></p><p class=MsoNormal>that the dog demonstrate its ability to <o:p></o:p></p><p class=MsoNormal>perform the work or task.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ Allergies and fear of dogs are not valid <o:p></o:p></p><p class=MsoNormal>reasons for denying access or refusing <o:p></o:p></p><p class=MsoNormal>service to people using service animals. <o:p></o:p></p><p class=MsoNormal>When a person who is allergic to dog <o:p></o:p></p><p class=MsoNormal>dander and a person who uses a service <o:p></o:p></p><p class=MsoNormal>animal must spend time in the same <o:p></o:p></p><p class=MsoNormal>room or facility, for example, in a school <o:p></o:p></p><p class=MsoNormal>classroom or at a homeless shelter, <o:p></o:p></p><p class=MsoNormal>they both should be accommodated by <o:p></o:p></p><p class=MsoNormal>assigning them, if possible, to different <o:p></o:p></p><p class=MsoNormal>locations within the room or different <o:p></o:p></p><p class=MsoNormal>rooms in the facility.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ A person with a disability cannot be <o:p></o:p></p><p class=MsoNormal>asked to remove his service animal <o:p></o:p></p><p class=MsoNormal>from the premises unless: (1) the dog <o:p></o:p></p><p class=MsoNormal>is out of control and the handler does <o:p></o:p></p><p class=MsoNormal>not take effective action to control <o:p></o:p></p><p class=MsoNormal>it or (2) the dog is not housebroken. <o:p></o:p></p><p class=MsoNormal>When there is a legitimate reason to <o:p></o:p></p><p class=MsoNormal>ask that a service animal be removed, <o:p></o:p></p><p class=MsoNormal>staff must offer the person with the <o:p></o:p></p><p class=MsoNormal>disability the opportunity to obtain <o:p></o:p></p><p class=MsoNormal>goods or services without the animal’s <o:p></o:p></p><p class=MsoNormal>presence.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Where Service Animals <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Are Allowed<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Service Animals <o:p></o:p></p><p class=MsoNormal>Must Be Under Control<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Under the ADA, service animals must be <o:p></o:p></p><p class=MsoNormal>harnessed, leashed, or tethered, unless <o:p></o:p></p><p class=MsoNormal>these devices interfere with the service <o:p></o:p></p><p class=MsoNormal>animal’s work or the individual’s disability <o:p></o:p></p><p class=MsoNormal>prevents using these devices. In that case, <o:p></o:p></p><p class=MsoNormal>the individual must maintain control of the <o:p></o:p></p><p class=MsoNormal>animal through voice, signal, or other effective <o:p></o:p></p><p class=MsoNormal>controls.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>2<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-language:EN-US'><br clear=all style='page-break-before:always'></span><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ Establishments that sell or prepare <o:p></o:p></p><p class=MsoNormal>food must allow service animals in <o:p></o:p></p><p class=MsoNormal>public areas even if state or local <o:p></o:p></p><p class=MsoNormal>health codes prohibit animals on the <o:p></o:p></p><p class=MsoNormal>premises.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ People with disabilities who use <o:p></o:p></p><p class=MsoNormal>service animals cannot be isolated <o:p></o:p></p><p class=MsoNormal>from other patrons, treated less <o:p></o:p></p><p class=MsoNormal>favorably than other patrons, or <o:p></o:p></p><p class=MsoNormal>charged fees that are not charged to <o:p></o:p></p><p class=MsoNormal>other patrons without animals. In <o:p></o:p></p><p class=MsoNormal>addition, if a business requires a <o:p></o:p></p><p class=MsoNormal>deposit or fee to be paid by patrons <o:p></o:p></p><p class=MsoNormal>with pets, it must waive the charge for <o:p></o:p></p><p class=MsoNormal>service animals.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ If a business such as a hotel normally <o:p></o:p></p><p class=MsoNormal>charges guests for damage that they <o:p></o:p></p><p class=MsoNormal>cause, a customer with a disability may <o:p></o:p></p><p class=MsoNormal>also be charged for damage caused by <o:p></o:p></p><p class=MsoNormal>himself or his service animal.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>¦ Staff are not required to provide care <o:p></o:p></p><p class=MsoNormal>or food for a service animal.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In addition to the provisions about service <o:p></o:p></p><p class=MsoNormal>dogs, the Department’s revised ADA regulations <o:p></o:p></p><p class=MsoNormal>have a new, separate provision about <o:p></o:p></p><p class=MsoNormal>miniature horses that have been individually <o:p></o:p></p><p class=MsoNormal>trained to do work or perform tasks for <o:p></o:p></p><p class=MsoNormal>people with disabilities. (Miniature horses <o:p></o:p></p><p class=MsoNormal>generally range in height from 24 inches <o:p></o:p></p><p class=MsoNormal>to 34 inches measured to the shoulders <o:p></o:p></p><p class=MsoNormal>and generally weigh between 70 and 100 <o:p></o:p></p><p class=MsoNormal>pounds.) Entities covered by the ADA must <o:p></o:p></p><p class=MsoNormal>modify their policies to permit miniature <o:p></o:p></p><p class=MsoNormal>horses where reasonable. The regulations <o:p></o:p></p><p class=MsoNormal>set out four assessment factors to assist entities <o:p></o:p></p><p class=MsoNormal>in determining whether miniature horses <o:p></o:p></p><p class=MsoNormal>can be accommodated in their facility. The <o:p></o:p></p><p class=MsoNormal>assessment factors are (1) whether the miniature <o:p></o:p></p><p class=MsoNormal>horse is housebroken; (2) whether the <o:p></o:p></p><p class=MsoNormal>miniature horse is under the owner’s control; <o:p></o:p></p><p class=MsoNormal>(3) whether the facility can accommodate <o:p></o:p></p><p class=MsoNormal>the miniature horse’s type, size, and weight; <o:p></o:p></p><p class=MsoNormal>and (4) whether the miniature horse’s presence <o:p></o:p></p><p class=MsoNormal>will not compromise legitimate safety <o:p></o:p></p><p class=MsoNormal>requirements necessary for safe operation of <o:p></o:p></p><p class=MsoNormal>the facility. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Revised ADA Requirements: Service Animals<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Miniature Horses<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>For more information about the ADA, <o:p></o:p></p><p class=MsoNormal>please visit our website or call our toll-free number.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>ADA Website <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>www.ADA.gov<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>To receive e-mail notifications when new ADA information is available, <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>visit the ADA Website’s home page and click the link near the top of the middle column.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>ADA Information Line<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>800-514-0301 (Voice) and 800-514-0383 (TTY)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>24 hours a day to order publications by mail.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>M-W, F 9:30 a.m. – 5:30 p.m., Th 12:30 p.m. – 5:30 p.m. (Eastern Time)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>to speak with an ADA Specialist. All calls are confidential. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>For persons with disabilities, this publication is available in alternate formats.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Duplication of this document is encouraged. July 2011 <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>3 <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-language:EN-US'><br clear=all style='page-break-before:always'></span><p class=MsoNormal><o:p> </o:p></p></div></body></html>