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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As you may already know, NFB kicked off its Uber and Lyft testing program today. We need all of you who use these services to help ensure that no more discrimination takes place. It’s important that we give feedback on our experiences with Uber and Lyft -- both good and bad.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So what can we do?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>If you are denied a ride, report the incident to the company and then fill out the NFB online questionnaire.<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]> If you are not denied a ride, but treated disrespectfully or rudely because of your dog, report the incident to the company and then fill out the NFB online questionnaire.<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]> If you order a ride and receive good service, please fill out the NFB online questionnaire. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The online questionnaire can be found at:<o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'><a href="https://nfb.org/rideshare-test">https://nfb.org/rideshare-test</a>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>As part of the questionnaire, you will be asked what time you ordered the ride. If you don’t remember, make your best guess. If you receive email receipts, you can check the time there. Also, Uber provides info about past trips. From the home screen, tap menu and look for “your trips”. Does anyone know if the Lyft app provides similar info? Also, does anyone know if a ride request is canceled by a driver, will the request still be logged in your history?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The questionnaire also asks the driver’s name if known.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If anyone wants help filling out the form, please let me know.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Best,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Ginger</span><o:p></o:p></p></div></body></html>