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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>All – I received an update from the NFB National Office regarding the New Jersey rideshare testing program. So far this month (July), 3 tests were completed. Last month (June) 8 tests were completed. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Remember, when you ride with Uber or Lyft, please fill out the questionnaire at:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="http://www.nfb.org/rideshare">www.nfb.org/rideshare</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>If you report a negative experience, be sure to also report the incident to the rideshare company. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>As a reminder, here’s info about the rideshare testing program: <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white'><span style='font-size:13.5pt'>The Uber and Lyft testing program is open to all NFB members and nonmembers nationwide. Riders with service animals or individuals traveling with riders with service animals are asked to complete the following online questionnaire promptly after requesting and/or completing a ride with Uber or Lyft: <a href="https://nfb.org/rideshare-test">https://nfb.org/rideshare-test</a>. This testing tool will be used to measure not only ride cancellations and denials, but also whether a driver appeared to understand his or her obligations to provide equal access and to not discriminate as per the protections provided by the Americans with Disabilities Act. Specifically, testers will provide the following information via the online questionnaire. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white'><b><span style='font-size:13.5pt'>Uber and Lyft Testing Questions</span></b><span style='font-size:13.5pt'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Rider’s name<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Email <o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Date ride was ordered<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Time ride was ordered<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Address for pick up<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Driver’s name<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Did the rider alert the driver of his/her service animal prior to the ride?<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Did the driver appear to be unaware of his/her responsibility to transport riders with service animals? <o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Was the ride denied? <o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>How was a complaint filed regarding the denial (e.g., using website, app, or complaint hotline)?<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Was the rider treated disrespectfully during the ride (e.g., threatened, harassed, ridiculed, or provided inferior service because of the presence of a service animal)?<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>How was a complaint filed regarding the driver’s disrespectful behavior (e.g., using website, app, or complaint hotline)?<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Was the rider charged a cleaning fee because of his/her service animal?<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;mso-list:l0 level1 lfo1;background:white'><span style='font-size:13.5pt'>Did the rider </span><span style='font-size:13.5pt'>encounter any accessibility barriers with the rideshare service’s app or website? </span><span style='font-size:13.5pt'><o:p></o:p></span></li></ul></div></body></html>