<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Please circulate the following message as widely as appropriate.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dear Colleagues,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> On January 19, in response to growing concerns over poorly behaved emotional support animals in the aircraft cabin, Delta Airlines announced a policy change that would have had an adverse effect on passengers accompanied by trained service animals. As the voice of the nation’s blind, the National Federation of the Blind and its special interest division – the National Association of Guide Dog Users - arranged a meeting with Delta’s upper level management to help them understand the negative impact this policy would have on guide dog users. As the direct result of this meeting,Delta Airlines revised its policy to be more congruent with the Air Carrier Access Act.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> On Tuesday, April 10, the leadership of the National Federation of the Blind and the National Association of Guide dog Users, along with executive staff from the Jernigan Institute will meet with Delta representatives to discuss the further EVOLUTION of their service animal policy and the protocol that will implement this policy. We are seeking input from Delta patrons who are guide and other service animal users concerning their experiences with Delta staff as it pertains to both positive and negative interaction with telephone customer service representatives, airport personnel, gate staff, and flight attendants in an aeffort to help understand the practical application of this policy and develop procedures to implement this policy. We ask that you provide us the following information:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The date of the contact with Delta personnel<o:p></o:p></p><p class=MsoNormal>Your name<o:p></o:p></p><p class=MsoNormal>Your city & state <o:p></o:p></p><p class=MsoNormal>Your email address & telephone number<o:p></o:p></p><p class=MsoNormal>The personnel with whom the interaction took place<o:p></o:p></p><p class=MsoNormal>The location of the interaction<o:p></o:p></p><p class=MsoNormal>A description of the interaction<o:p></o:p></p><p class=MsoNormal>The resolution of the issue, if any<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> In order to compile this information in a timely manner, please provide this information to us no later than Wednesday, April 4, 2018. You may share your comments with us by email by sending them to<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="mailto:info@nagdu.org">info@nagdu.org</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>or by calling the NAGDU Information & Advocacy Hotline at 888-624-3841 and pressing “3” to leave your comments. We thank you in advance for your involvement as we work together to ensure the protection of our civil rights.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>With kind regards,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Marion Gwizdala, President<o:p></o:p></p><p class=MsoNormal>National Association of Guide Dog Users Inc. (NAGDU)<o:p></o:p></p><p class=MsoNormal>National Federation of the Blind<o:p></o:p></p><p class=MsoNormal>(813) 626-2789<o:p></o:p></p><p class=MsoNormal>President@NAGDU.ORG<o:p></o:p></p><p class=MsoNormal><a href="http://nagdu.org/">Visit our website</a><o:p></o:p></p><p class=MsoNormal><a href="http://twitter.com/nagdu">Follow us on Twitter</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise expectations because low expectations create barriers between blind people and our dreams. You can live the life you want! Blindness is not what holds you back.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>