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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hello Guide Dog Users, <o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><span style='color:#1F497D'>Below is information about the Ubor and Lyft rideashare program. If you use either service I am asking that you take the survey. It is really important and I encourage you to do so. Below is information about the program and here is the link to get right to the survey.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="https://nfb.org/programs-services/legal-program/uber-and-lyft-survey">https://nfb.org/programs-services/legal-program/uber-and-lyft-survey</a>. </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><h1 style='margin-top:0in'><span class=field><span lang=EN style='color:black'>Uber and Lyft Information</span></span><span lang=EN style='color:black'> <o:p></o:p></span></h1><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>In an effort to resolve allegations of Uber and Lyft driver discrimination against passengers with service animals, the National Federation of the Blind recently entered into landmark settlement agreements with both rideshare companies.<o:p></o:p></span></p><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>Terms of the agreements require Uber and Lyft to revise their policies and procedures to include additional training for employees and contractors, and contract termination for drivers who knowingly or repeatedly deny rides to individuals with service animals. The agreements also include requirements for data gathering and testing, so that the NFB can assess Uber and Lyft’s efforts to provide equal access to riders with service animals.<o:p></o:p></span></p><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>On May 8, 2017, the NFB began conducting nationwide testing to ensure that riders with service animals are neither denied transportation nor treated disrespectfully by Lyft and Uber. To best assess whether Uber and Lyft are complying with their agreement terms, we need to gather monthly data nationwide for the duration of the agreements. This regular testing will help ensure that the NFB meets its legal obligations as per the settlements. <o:p></o:p></span></p><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>If you are an Uber or Lyft customer who has a service animal or travels with someone who has a service animal, please complete the <a href="https://nfb.org/programs-services/legal-program/uber-and-lyft-survey">Uber and Lyft survey</a> as often as you can.<o:p></o:p></span></p><h2><span lang=EN style='color:black'>Frequently Asked Questions<o:p></o:p></span></h2><h3><span lang=EN>Who can be a tester?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>Any Uber or Lyft customer who has a service animal or travels with someone who has a service animal can be a tester. Testers can be NFB members or nonmembers.<o:p></o:p></span></p><h3><span lang=EN>What is needed from testers?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>After ordering or completing a ride, the tester would promptly complete the online questionnaire. Testers would repeat this process as often as possible, monthly at minimum.<o:p></o:p></span></p><h3><span lang=EN>What is the link to the testing tool?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><a href="https://nfb.org/programs-services/legal-program/uber-and-lyft-survey">nfb.org/programs-services/legal-program/uber-and-lyft-survey</a><o:p></o:p></span></p><h3><span lang=EN>How do I know if Uber or Lyft is available where I live?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>You can check the companies’ respective webpages: <a href="https://www.uber.com/cities/" target="_blank">uber.com/cities</a> or <a href="https://www.lyft.com/cities" target="_blank">lyft.com/cities</a>. You can also enter your location into each company’s app to find out if a driver is available.<o:p></o:p></span></p><h3><span lang=EN>What questions does the testing tool ask?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>The online questionnaire will prompt you to enter your name and email address, the date and time of your Lyft or Uber ride, whether that ride was canceled because of your service animal, whether the driver treated you disrespectfully, and whether you were charged a cleaning fee because of your service animal, among other information.<o:p></o:p></span></p><h3><span lang=EN>What will happen with the testing data?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>The NFB and counsel will use your testing feedback to assess whether Uber and Lyft are meeting their settlement agreement terms and to urge greater compliance where needed.<o:p></o:p></span></p><h3><span lang=EN>What are the dates for the testing program?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>The NFB’s Uber and Lyft testing program began May 8, 2017, and will continue for the three- to five-year duration of the agreements.<o:p></o:p></span></p><h3><span lang=EN>Is testing nationwide?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>The NFB’s Uber and Lyft testing program will be administered nationwide, including in Puerto Rico. There will be a special push to gather Lyft data from targeted municipalities: Baltimore, Seattle, Dallas-Fort Worth, Boston, New York, Nashville, Phoenix, Philadelphia, Chicago, Denver, Los Angeles, San Francisco, Sacramento, and the District of Columbia.<o:p></o:p></span></p><h3><span lang=EN>Can I report on a Lyft or Uber ride in a state other than where I live?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>Yes, testers are encouraged to complete the online questionnaire for any Lyft and Uber experience, regardless of the location.<o:p></o:p></span></p><h3><span lang=EN>If I’m denied transportation by Uber or Lyft because of a service animal, should I also register a complaint with the company?<o:p></o:p></span></h3><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>Yes, in addition to filling out the NFB’s online questionnaire, we also ask that you report discrimination to the rideshare company via the company’s website, app, or by phone. The agreements require Uber and Lyft to investigate reports and, if appropriate, take action against the drivers.<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a href="https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb" target="_blank">Uber complaint form</a> or, for critical safety concerns, 800-285-9481<o:p></o:p></span></li><li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif"'><a href="https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=813147" target="_blank">Lyft complaint form</a> or 877-452-4866<o:p></o:p></span></li></ul><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>Learn how to file complaints directly with the rideshare providers by reading these Guidelines for Effective Uber and Lyft Service Animal Complaints.<o:p></o:p></span></p><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>Sincerely,<o:p></o:p></span></p><p><span lang=EN style='font-size:13.5pt;font-family:"Arial","sans-serif";color:black'>Trisha Ebel</span><span lang=EN style='color:black'> </span><span lang=EN style='font-size:21.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br><b>Sent:</b> Saturday, March 30, 2019 11:54 AM<br><b>To:</b> 'Anexis' (a.m.matos19@gmail.com); Belinda Valdes (belindavaldes28@gmail.com); Beverly Gonzalez (beverly.gonzalez17@gmail.com); Christina Brino (princessregal@optonline.net); Charles P. McKenna (cpmckenna@familyresourcenetwork.org); carcione@access.net; cheiro_alice@aol.com; Dnhale0909@gmail.com; Deryn Hespos (derynh1216@gmail.com); Danielle Sykora (dsykora29@gmail.com); Eileenlevin@comcast.net (eileenlevin@comcast.net); Ginger@ky2d.com; ibehreini@drew.edu; imaanahs91@yahoo.com; Jo Luland (joluland@verizon.net); john luland (jluland@verizon.net); Joseph Braz (jbraz7@gmail.com); Jonathan Goodman (j.goodman82@comcast.net); Jonathan Zobek (zobekj1@tcnj.edu); Melissa Allman (MAllman@seeingeye.org); Michael Moran (michaelmoran754@outlook.com); mbhrr15@gmail.com; nagui (nagui2020@icloud.com); New Jersey Association of Guide Dog Users (njagdu@nfbnet.org); pslwebber@aol.com; sleahy@hcnj.us<br><b>Cc:</b> Richard Fox (richardfox1@comcast.net); Joe Ruffalo (nfbnj1@verizon.net)<br><b>Subject:</b> Guide Dog committee meeting Postponed<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi All,<o:p></o:p></p><p class=MsoNormal>I am sending this out on behalf of the Chair of the Guide Dog Committee Dan Faccini. <o:p></o:p></p><p class=MsoNormal> He would like all to know that the April First committee meeting is being postponed until further notice. Any questions or inquiries please email Dan at <a href="mailto:danfb@verizon.net">danfb@verizon.net</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you to all for your interest.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Warmest Regards<o:p></o:p></p><p class=MsoNormal>Trisha Ebel<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>