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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Folks,<o:p></o:p></p><p class=MsoNormal>This is a follow-up from the Lyft dog refusal I posted on 12/15/2019. It is Lyft’s response after their investigation. My comments are inserted in the body of the message below between ***.<o:p></o:p></p><p class=MsoNormal>Rick fox <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Lyft <support@lyft-new.zendesk.com> <br><b>Sent:</b> Wednesday, December 18, 2019 6:12 PM<br><b>To:</b> Richard Fox <richardfox1@comcast.net><br><b>Subject:</b> [Lyft] Re: Follow-up from Lyft<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#B5B5B5'>##- Please type your reply above this line -##<o:p></o:p></span></p></div><p style='line-height:13.5pt'><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#444444'>Your request (160243997) has been updated. To add additional comments, reply to this email.<o:p></o:p></span></p><div style='margin-top:18.75pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width="100%" style='width:100.0%;border:none;border-top:dotted #C5C5C5 1.0pt;padding:11.25pt 0in 11.25pt 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width=40 valign=top style='width:30.0pt;padding:0in 11.25pt 0in 11.25pt'><p class=MsoNormal><img width=40 height=40 style='width:.4166in;height:.4166in' id="_x0000_i1025" src="https://lyft-new.zendesk.com/system/photos/0012/1938/5208/profile_image_26215448748_1876045.png"><o:p></o:p></p></td><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><p style='margin:0in;margin-bottom:.0001pt;line-height:13.5pt'><strong><span style='font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:#1B1D1E'>Pablo</span></strong><span style='font-size:11.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:#1B1D1E'> (Lyft) <o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:18.75pt'><span style='font-size:10.0pt;font-family:"Lucida Sans Unicode",sans-serif;color:#BBBBBB'>Dec 18, 3:12 PM PST <o:p></o:p></span></p><div style='margin-top:11.25pt;margin-bottom:11.25pt'><p class=MsoNormal style='line-height:16.5pt'><span style='font-size:10.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:#2B2E2F'>Follow-Up from Lyft Safety<br>Hi Richard,<br><br>Thank you for your patience as we investigated this incident.<br><br>We contacted the driver and have educated them on Lyft’s Service Animal Policy. </span><span style='font-size:10.5pt;font-family:"Lucida Sans Unicode",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='line-height:16.5pt'><span style='font-size:10.5pt;font-family:"Lucida Sans Unicode",sans-serif'>*** I thought the drivers were educated as part of their sing-up process. Perhaps drivers should be made to watch a video. *** <o:p></o:p></span></p><p class=MsoNormal style='line-height:16.5pt'><span style='font-size:10.5pt;font-family:"Lucida Sans Unicode",sans-serif;color:#2B2E2F'>If the driver in question violates Lyft’s Service Animal Policy again, they will be permanently deactivated. Again, reports of this nature are taken very seriously, and we appreciate you taking the time to let Lyft know.<br><br>Please let me know if you have any further questions or concerns, or if there's anything else we can do for you here.<br><br>Thanks for always being courteous to your drivers and other members of Lyft’s ride sharing community.<br><br>All the best,<o:p></o:p></span></p></div></td></tr></table></td></tr></table></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0in 0in 3.0pt 0in'><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#11111F'>Pablo<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#11111F'>Lyft Support</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#11111F'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#11111F'><a href="https://help.lyft.com" target="_blank"><span style='font-size:8.5pt;color:#11111F;text-decoration:none'>help.lyft.com</span></a><o:p></o:p></span></p><div><p class=MsoNormal style='mso-line-height-alt:3.75pt'><span style='font-size:4.0pt;font-family:"Arial",sans-serif;color:#11111F'> <o:p></o:p></span></p></div></td></tr><tr><td style='padding:.75pt .75pt .75pt .75pt'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#11111F'><a href="https://www.lyft.com/" target="_blank"><span style='text-decoration:none'><img border=0 width=32 style='width:.3333in' id="_x0000_i1026" src="https://img.newoldstamp.com/p/30183"></span></a><o:p></o:p></span></p></div></td></tr></table><div style='border:none;border-top:solid #EEEEEE 1.0pt;padding:8.0pt 0in 0in 0in;margin-top:7.5pt;margin-bottom:10.5pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#AAAAAA'>This email is a service from Lyft. 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