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</o:shapelayout></xml><![endif]--></head><body bgcolor="#D6D6D5" lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello listers,<o:p></o:p></p><p class=MsoNormal>Below, please find Uber’s decision on my latest problem being refused by a driver because of my guide dog. The driver has apparently been re-educated as to his obligations. I think Uber’s and Lyft’s original education process must be toughened.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Unlike Lyft, Uber has not yet given me the courtesy of a refund. I hope that changes after my request you’ll see below.<o:p></o:p></p><p class=MsoNormal>Rick fox <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Richard Fox <richardfox1@comcast.net> <br><b>Sent:</b> Sunday, January 5, 2020 9:09 PM<br><b>To:</b> 'Uber Support' <contact_0673c22d-516f-4b0d-a061-38003fbc2252@email-support.uber.com><br><b>Cc:</b> 'Yingling, Valerie' <Vyingling@nfb.org><br><b>Subject:</b> RE: I want to report a service animal issue<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dear Nicolette,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for undertaking this investigation, and for re-educated the driver. I’m writing to ask you to refund the cost of my trip from XXX to YYY. Since I was late for my engagement, and suffered the indignity and humiliation of discrimination, I think it is the least Uber can do. Thank you very much.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sincerely,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Richard fox <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Uber Support <<a href="mailto:contact_0673c22d-516f-4b0d-a061-38003fbc2252@email-support.uber.com">contact_0673c22d-516f-4b0d-a061-38003fbc2252@email-support.uber.com</a>> <br><b>Sent:</b> Sunday, January 5, 2020 6:34 PM<br><b>To:</b> <a href="mailto:richardfox1@comcast.net">richardfox1@comcast.net</a><br><b>Subject:</b> I want to report a service animal issue<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#D6D6D5;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:525.0pt;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 10.5pt 0in 10.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:7.0in;border-collapse:collapse'><tr><td style='padding:0in 9.0pt 0in 9.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr><td style='padding:15.0pt 0in 9.0pt 0in'><p class=MsoNormal align=center style='text-align:center;line-height:21.0pt'><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>/// Please enter your reply above this line. Replies below this line will not be received. \\\\\\<o:p></o:p></span></p></td></tr></table></td></tr></table></div></td></tr></table></td></tr></table></td></tr><tr><td style='background:white;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 10.5pt 0in 10.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:15.0pt 0in 15.0pt 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width=648 style='width:6.75in;border-spacing: 0;display:inline-block'><tr><td width=92 style='width:69.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:69.0pt;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:7.5pt 0in 7.5pt 9.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'><img border=0 width=75 height=17 style='width:.7812in;height:.177in' id="_x0000_i1025" src="https://s3.amazonaws.com/uber-static/emails/2017/global/logo/uberTop.png" alt="Uber Logo"><o:p></o:p></span></p></td></tr></table></td></tr></table></td><td width=390 style='width:292.5pt;padding:0in 0in 0in 0in;display:inline-block'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:292.5pt;border-collapse:collapse;border-spacing: 0;display:inline-block'><tr><td style='padding:0in 9.0pt 0in 9.0pt;border-spacing: 0'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;display:inline-block'><tr><td style='padding:2.25pt 0in 0in 0in'><p class=MsoNormal style='line-height:21.0pt'><span class=removedash><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'>| </span></span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'> Support <o:p></o:p></span></p></td></tr></table></td></tr></table></td><td width=166 style='width:124.5pt;padding:0in 0in 0in 0in'><div align=right><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:124.5pt;border-collapse:collapse;border-spacing: 0;display:inline-block'><tr><td style='padding:0in 9.0pt 0in 9.0pt'></td></tr></table></div></td></tr></table></td></tr></table></td></tr><tr style='height:22.5pt'><td style='border:none;border-top:solid #D6D6D5 1.0pt;padding:0in 0in 0in 0in;height:22.5pt'><p class=MsoNormal> <o:p></o:p></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:525.0pt;border-collapse:collapse;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border-collapse:collapse;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing:0'><tr><td style='background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 10.5pt 0in 10.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width=672 style='width:7.0in'><tr><td width=56 style='width:42.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left style='max-width:42.0pt;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr><td style='padding:0in 9.0pt 0in 9.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr style='height:1.5pt'><td style='padding:0in 0in 0in 0in;height:1.5pt'><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt'> <o:p></o:p></span></p></td></tr></table></td></tr></table></td><td width=616 style='width:462.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left style='max-width:462.0pt;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width=560 style='width:420.0pt;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left style='max-width:420.0pt;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;border-spacing: 0'><tr><td style='padding:0in 9.0pt 0in 9.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;border-spacing: 0'><tr><td style='padding:15.0pt 0in 15.0pt 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='background:#1F9399;padding:5.25pt 11.25pt 5.25pt 11.25pt'><p class=MsoNormal style='line-height:19.5pt'><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:white;text-transform:uppercase'>NO RESPONSE NEEDED <o:p></o:p></span></p></td></tr></table></td></tr><tr><td style='padding:13.5pt 0in 0in 0in'><p class=MsoNormal style='line-height:24.0pt'><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:black'>I want to report a service animal issue <o:p></o:p></span></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><p style='line-height:15.0pt'><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#888888'>Saturday, January 4, 2020 at 1:10:00 PM · UberX<o:p></o:p></span></p></td></tr><tr><td style='padding:10.5pt 0in 0in 0in'><p style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'>Thank you for your patience.<o:p></o:p></span></p><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'>At the conclusion of our investigation, the partner you reported on 1/4/20 has been provided with additional information regarding legal obligations, and their Uber account has been reactivated. They have confirmed that they understand their legal obligations. Should we receive a second report of this nature, their account may be subject to permanent deactivation.<o:p></o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'>To read more about our Service Animal Policy, please click <a href="https://email.uber.com/wf/click?upn=pLav91v33Z-2FbJH-2FbUbbM7waGmH9qeAHRPltP4BP0U-2BJhRHBmUfMHb36P7z9ZnxXV6MdsyIbmmeULMu2GFvlh1Q-3D-3D_p9c2Pq5BRWXelYclnUuZY4kaO1dD9XxRj2HsufGmxATv76V5k6RK-2BDe6jeIM7FGrZE00cKZ-2F52EjOJ6k1MLEx2YvboNZm-2FO3F3U7I0Es60Shw3khp6gmfjBoRnwIqluSxWuDItyh6cCgP584a1C4J9DvQCsKfOIdP0RINnKS7NDR9-2BtUx9O-2BRuL8K-2BtQxHfYCt8z7VuDZxcMz56S0-2FoOGEm9X8SHa3X37DNfot8ICucyJjYaf6J2l6SG6EclepSxFM355jgAWSnw7UZKRQchnIeUJRDSi02DM8u30tr4bV-2Bv9zcwCpaaYUWbBiyXBjiQkJ1rRzkC0yqfoe0dMAsFT03oIhVPJs65VJcSA22toqey5hENk0Do-2Frjjn1kHbnHDV7olI1wo4Cth8iUpPORD7BDrFCT1PIowUPQFO9HS-2BlOe-2BiV6jN7sSMvVbH-2FmXoWPNlKx-2FyRl0Pjktl7cW05xO0UretAl8JeoYtod9uf3CXmiACP0WhvM0fRUg2iO0ga5gDYVECXJyEfQgIWWQpEXrSZMBPsvAQ4YpVugDLPQr-2BxOrm4tdEZadOdP8NwlvP44jri3or3EnPJ7S6BBScTL6uZ7i7vimfoeI3erXK94uxyxhaOXAq7z-2BYUT8IRpyJUp">here</a>.<o:p></o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'>Please let us know if you need more help with this.<o:p></o:p></span></p></div><h5 style='line-height:21.0pt'><span style='font-family:"Helvetica",sans-serif;color:#595959'>Sent by Nicolette on Sunday, January 5, 2020 at 11:33:17 PM<o:p></o:p></span></h5><div class=MsoNormal align=center style='text-align:center;line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#595959'><hr size=2 width="100%" align=center></span></div><h6 style='line-height:21.0pt'><span style='font-family:"Helvetica",sans-serif;color:#595959'>Continue this conversation by replying to this email or going to help in your Uber app.<o:p></o:p></span></h6></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='max-width:525.0pt;background:white;border-collapse:collapse;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border-collapse:collapse;border-spacing: 0'><tr><td style='background:black;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable 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href="https://email.uber.com/wf/click?upn=Ac78kxLEU5x8sS8qIl5fKYosFxWyY-2FjhtDBZJR9cgRO3B5BmldvuwJiY27V6X-2BB-2B_p9c2Pq5BRWXelYclnUuZY4kaO1dD9XxRj2HsufGmxATv76V5k6RK-2BDe6jeIM7FGrZE00cKZ-2F52EjOJ6k1MLEx2YvboNZm-2FO3F3U7I0Es60Shw3khp6gmfjBoRnwIqluSxWuDItyh6cCgP584a1C4J9DvQCsKfOIdP0RINnKS7NDR9-2BtUx9O-2BRuL8K-2BtQxHfYCt8z7VuDZxcMz56S0-2FoOGEm9X8SHa3X37DNfot8ICucyJjYaf6J2l6SG6EclepSxFM355jgAWSnw7UZKRQchnIeUJRDSi02DM8u30tr4bV-2Bv9zcwCpaaYUWbBiyXBjiQkJ1rRzkC0yqfoe0dMAsFT03oIhVPJs65VJcSA22toqey5hENk0Do-2Frjjn1kHbnHDV7olI1wo4Cth8iUpPORD7EewyyrPURYutbt2EjadpMGfkV4dFpoAM0HiM1bwfZ8c8BGZR5UEv-2F3qkUndHnlgBOp8zxOnoCo385MJI4Rq8W8lJTRkc4T34pbwDIhH73tHf-2BjNLlIPkTjAxDKzmrIyRl-2F99mPXzcxQ3D7-2BCA8hlCmfbjV9o-2BdcTVBiCHh-2ByBoP4kYO2mkpVekOWX6HLXIoovansSUpEJSHFULr1a3AKLb2IEDA28M3mSzE8OEzwnv-2B"><span style='color:white;text-decoration:none'>Terms</span></a><o:p></o:p></span></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr><tr><td style='padding:45.0pt 0in 0in 0in'><p class=MsoNormal style='mso-line-height-alt:0pt'><span style='font-size:1.0pt'> <o:p></o:p></span></p></td><td style='padding:0in 0in 0in 0in'></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></td></tr></table></td></tr></table></td></tr></table><p class=MsoNormal><o:p></o:p></p></td></tr></table></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='color:black'><img src="https://s3.amazonaws.com/msv5/images/spacer.gif" width="1" height="1" alt="Web Bug from 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