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</o:shapelayout></xml><![endif]--></head><body bgcolor="#D6D6D5" lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi Rick.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>This is exactly the same response I got when I reported a recent incident to Uber. They refunded my cancellation fee, but that was it. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>My guess is, if the driver sees my address again, he won’t come. So, unless he happens to pick up another guide dog user, or get me from some other address, no one will ever know if his “re-education” was effective. He was really adamant about “no dog!”, so I have my doubts.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Tracy<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> NJAGDU [mailto:njagdu-bounces@nfbnet.org] <b>On Behalf Of </b>Richard Fox via NJAGDU<br><b>Sent:</b> Sunday, January 05, 2020 10:20 PM<br><b>To:</b> 'New Jersey Association of Guide Dog Users'<br><b>Cc:</b> Richard Fox; 'Yingling, Valerie'<br><b>Subject:</b> [NJAGDU] another probable dog refusal from a rideshare company<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello listers,<o:p></o:p></p><p class=MsoNormal>Below, please find Uber’s decision on my latest problem being refused by a driver because of my guide dog. The driver has apparently been re-educated as to his obligations. I think Uber’s and Lyft’s original education process must be toughened.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Unlike Lyft, Uber has not yet given me the courtesy of a refund. I hope that changes after my request you’ll see below.<o:p></o:p></p><p class=MsoNormal>Rick fox <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Richard Fox <richardfox1@comcast.net> <br><b>Sent:</b> Sunday, January 5, 2020 9:09 PM<br><b>To:</b> 'Uber Support' <contact_0673c22d-516f-4b0d-a061-38003fbc2252@email-support.uber.com><br><b>Cc:</b> 'Yingling, Valerie' <Vyingling@nfb.org><br><b>Subject:</b> RE: I want to report a service animal issue<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dear Nicolette,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for undertaking this investigation, and for re-educated the driver. I’m writing to ask you to refund the cost of my trip from XXX to YYY. Since I was late for my engagement, and suffered the indignity and humiliation of discrimination, I think it is the least Uber can do. Thank you very much.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sincerely,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Richard fox <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Uber Support <<a href="mailto:contact_0673c22d-516f-4b0d-a061-38003fbc2252@email-support.uber.com">contact_0673c22d-516f-4b0d-a061-38003fbc2252@email-support.uber.com</a>> <br><b>Sent:</b> Sunday, January 5, 2020 6:34 PM<br><b>To:</b> <a href="mailto:richardfox1@comcast.net">richardfox1@comcast.net</a><br><b>Subject:</b> I want to report a service animal issue<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#D6D6D5;border-collapse:collapse;max-width:525.0pt'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;max-width:7.0in'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 10.5pt 0in 10.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td style='padding:0in 9.0pt 0in 9.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr><td style='padding:15.0pt 0in 9.0pt 0in'><p class=MsoNormal align=center style='text-align:center;line-height:21.0pt'><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>/// Please enter your reply above this line. 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Uber Logo"></span><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'><o:p></o:p></span></p></td></tr></table></td></tr></table></td><td width=390 style='width:292.5pt;padding:0in 0in 0in 0in;display:inline-block'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;max-width:292.5pt;border-spacing: 0;display:inline-block'><tr><td style='padding:0in 9.0pt 0in 9.0pt;max-width:292.5pt;border-spacing: 0;display:inline-block'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;border-spacing: 0'><tr><td style='padding:2.25pt 0in 0in 0in;display:inline-block'><p class=MsoNormal style='line-height:21.0pt'><span class=removedash><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'>| </span></span><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'> Support <o:p></o:p></span></p></td></tr></table></td></tr></table></td><td width=166 style='width:124.5pt;padding:0in 0in 0in 0in'><div align=right><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;max-width:124.5pt;border-spacing: 0;display:inline-block'><tr><td style='padding:0in 9.0pt 0in 9.0pt'></td></tr></table></div></td></tr></table></td></tr></table></td></tr><tr style='height:22.5pt'><td style='border:none;border-top:solid #D6D6D5 1.0pt;padding:0in 0in 0in 0in;height:22.5pt'><p class=MsoNormal> <o:p></o:p></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;max-width:525.0pt;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border-collapse:collapse;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing:0'><tr><td style='background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 10.5pt 0in 10.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;max-width:42.0pt'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width=672 style='width:7.0in'><tr><td width=56 style='width:42.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left style='border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr><td style='padding:0in 9.0pt 0in 9.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr style='height:1.5pt'><td style='padding:0in 0in 0in 0in;height:1.5pt'><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt'> <o:p></o:p></span></p></td></tr></table></td></tr></table></td><td width=616 style='width:462.0pt;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left style='border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;max-width:462.0pt;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width=560 style='width:420.0pt;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left style='border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;max-width:420.0pt;border-spacing: 0'><tr><td style='padding:0in 9.0pt 0in 9.0pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left width="100%" style='width:100.0%;border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt;border-spacing: 0'><tr><td style='padding:15.0pt 0in 15.0pt 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td style='background:#1F9399;padding:5.25pt 11.25pt 5.25pt 11.25pt'><p class=MsoNormal style='line-height:19.5pt'><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:white;text-transform:uppercase'>NO RESPONSE NEEDED <o:p></o:p></span></p></td></tr></table></td></tr><tr><td style='padding:13.5pt 0in 0in 0in'><p class=MsoNormal style='line-height:24.0pt'><span style='font-size:18.0pt;font-family:"Helvetica","sans-serif";color:black'>I want to report a service animal issue <o:p></o:p></span></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><p style='line-height:15.0pt'><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#888888'>Saturday, January 4, 2020 at 1:10:00 PM · UberX<o:p></o:p></span></p></td></tr><tr><td style='padding:10.5pt 0in 0in 0in'><p style='line-height:21.0pt'><span style='font-family:"Helvetica","sans-serif";color:#595959'>Thank you for your patience.<o:p></o:p></span></p><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'>At the conclusion of our investigation, the partner you reported on 1/4/20 has been provided with additional information regarding legal obligations, and their Uber account has been reactivated. They have confirmed that they understand their legal obligations. Should we receive a second report of this nature, their account may be subject to permanent deactivation.<o:p></o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'>To read more about our Service Animal Policy, please click <a href="https://email.uber.com/wf/click?upn=pLav91v33Z-2FbJH-2FbUbbM7waGmH9qeAHRPltP4BP0U-2BJhRHBmUfMHb36P7z9ZnxXV6MdsyIbmmeULMu2GFvlh1Q-3D-3D_p9c2Pq5BRWXelYclnUuZY4kaO1dD9XxRj2HsufGmxATv76V5k6RK-2BDe6jeIM7FGrZE00cKZ-2F52EjOJ6k1MLEx2YvboNZm-2FO3F3U7I0Es60Shw3khp6gmfjBoRnwIqluSxWuDItyh6cCgP584a1C4J9DvQCsKfOIdP0RINnKS7NDR9-2BtUx9O-2BRuL8K-2BtQxHfYCt8z7VuDZxcMz56S0-2FoOGEm9X8SHa3X37DNfot8ICucyJjYaf6J2l6SG6EclepSxFM355jgAWSnw7UZKRQchnIeUJRDSi02DM8u30tr4bV-2Bv9zcwCpaaYUWbBiyXBjiQkJ1rRzkC0yqfoe0dMAsFT03oIhVPJs65VJcSA22toqey5hENk0Do-2Frjjn1kHbnHDV7olI1wo4Cth8iUpPORD7BDrFCT1PIowUPQFO9HS-2BlOe-2BiV6jN7sSMvVbH-2FmXoWPNlKx-2FyRl0Pjktl7cW05xO0UretAl8JeoYtod9uf3CXmiACP0WhvM0fRUg2iO0ga5gDYVECXJyEfQgIWWQpEXrSZMBPsvAQ4YpVugDLPQr-2BxOrm4tdEZadOdP8NwlvP44jri3or3EnPJ7S6BBScTL6uZ7i7vimfoeI3erXK94uxyxhaOXAq7z-2BYUT8IRpyJUp">here</a>.<o:p></o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'>Please let us know if you need more help with this.<o:p></o:p></span></p></div><h5 style='line-height:21.0pt'><span style='font-family:"Helvetica","sans-serif";color:#595959'>Sent by Nicolette on Sunday, January 5, 2020 at 11:33:17 PM<o:p></o:p></span></h5><div class=MsoNormal align=center style='text-align:center;line-height:21.0pt'><span style='font-size:12.0pt;font-family:"Helvetica","sans-serif";color:#595959'><hr size=2 width="100%" align=center></span></div><h6 style='line-height:21.0pt'><span style='font-family:"Helvetica","sans-serif";color:#595959'>Continue this conversation by replying to this email or going to help in your Uber app.<o:p></o:p></span></h6></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div></td></tr></table></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table></div></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='background:white;border-collapse:collapse;max-width:525.0pt;border-spacing:0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:white;border-collapse:collapse;border-spacing: 0'><tr><td style='background:black;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;border-spacing: 0'><tr><td style='padding:0in 0in 0in 0in'><table class=MsoNormalTable 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class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=left style='border-collapse:collapse;margin-left:-2.25pt;margin-right:-2.25pt'><tr><td style='padding:22.5pt 0in 0in 0in'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#9D9DA3'>Uber Technologies <br>1455 Market St<br>San Francisco, CA 94103 <o:p></o:p></span></p></td></tr><tr><td style='padding:4.5pt 0in 0in 0in'><p class=MsoNormal style='line-height:19.5pt'><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#9D9DA3'><a 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