<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi Rick. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Ugh, how annoying! Sorry this happened to you. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Were you able to report the 2 refusals to Uber? Last time I had a refusal, I couldn’t figure out how to report it because the trip was not anywhere to be found in the app. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Also, please fill out the NFB Rideshare survey form. We’re still collecting info on refusals so we can point out to Uber that they’re not living up to our settlement agreement. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Clearly they’re not educating drivers.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Tracy<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> NJAGDU [mailto:njagdu-bounces@nfbnet.org] <b>On Behalf Of </b>Rick Fox via NJAGDU<br><b>Sent:</b> Sunday, April 17, 2022 10:09 PM<br><b>To:</b> 'New Jersey Association of Guide Dog Users'<br><b>Cc:</b> richardfox1@comcast.net<br><b>Subject:</b> [NJAGDU] An Easter guide dog refusal<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Hello all,<o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>I requested an Uber ride with my wife to go from Union Beach, NJ to Bloomfield, NJ. I was accompanied by my guide dog, Flash. The first driver, on seeing the dog, kept the passenger door locked, saying, “Sorry, I don’t take animals.” After I informed him that this dog was a service dog, he said, “I don’t care what he is, I don’t take animals.” He left and ordered another driver for us.<o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>The second driver, in arrogant and professorial tones, told us that we should have ordered an Uber Pet ride. “I use another car for Uber pet rides,” he said, “and it doesn’t have black weather seats like this one does.” He left, canceling the ride, leaving me to request a new one. The third driver accommodated us nicely, but I believe he did it only because he likes dogs. He didn’t appear to know anything about service dogs. <o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>We had a nice Easter until then.<o:p></o:p></p><p class=MsoNormal>Rick Fox <o:p></o:p></p></div></body></html>