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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Hello all,<br><br><o:p></o:p></p><p class=MsoNormal>A couple of days after I reported the incident to Uber, somebody named Archie called me from the company and got my story. He had all the data associated with my trip, including facts concerning the two drivers who had canceled on me. A couple of days later, he sent me an email telling me that both drivers have been educated concerning Uber’s service dog policies. I believe the settlement between Uber and the NFB allows for one driver warning and then, on the second violation, for the driver to be let go. This is insufficient, in my opinion. If a driver refused to pick up somebody because of their race or creed, That driver would not be educated. He/she would be let go. Discrimination on the basis of disability should be treated in the same way.<br><br><o:p></o:p></p><p class=MsoNormal>Rick Fox <o:p></o:p></p></div></body></html>