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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Hello all,<br><br><o:p></o:p></p><p class=MsoNormal>On Thursday, June 1, I was awaiting an Uber car that was about 3 minutes away. I was using only a white cane at the time. I messaged the driver on the app, informing him I was blind, and requesting that he let me know when he arrived, since I wouldn’t see him. Immediately, he cancelled the ride. <br><br><o:p></o:p></p><p class=MsoNormal>Next morning, a Lyft driver pulled up at my veterinarian’s office, where my guide dog just had a couple of routine shots. “NO dog, no dog,” he said calmly. My attempt to explain that I had a service dog did not help, and he pulled away. I know this is not news to any of you. <br><br><o:p></o:p></p><p class=MsoNormal>I’ve reported both incidents to the respective rideshare companies, and filled out the NFB Rideshare form twice. During this process, I have discovered that Lyft has a phone number dedicated to reporting animal service problems. It is: <span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#0C0B31;background:white'>1-844-554-1297. Perhaps you already are aware of this, but I wasn’t and wanted to spread the word.<br><br><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#0C0B31;background:white'>Warmly,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#0C0B31;background:white'>Rick Fox </span><o:p></o:p></p></div></body></html>