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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Hello listers,<br><br><o:p></o:p></p><p class=MsoNormal>Yesterday, my wife Debbie, my Seeing Eye® dog, Flash and I traveled from our Bloomfield home to Debbie’s niece in Monmouth County via Uber. The driver, Michael, was as courteous and friendly as can be, and made no fuss concerning Flash. <br><br><o:p></o:p></p><p class=MsoNormal>When I examined the Uber receipt a few hours later, I discovered that Michael had reported that I had made a mess, and Uber charged me a cleaning fee. Flash did not make a mess, and he was well groomed. <br><br><o:p></o:p></p><p class=MsoNormal>I reported the incident via the Uber Accessibility section, and described the problem in detail. The response I got from Uber seemed to be generated by a computer, explaining why cleaning fees are necessary, etc. I responded, saying I was shocked and surprise that Uber was going against Federal and State law, not to mention its own policy. I guess a human must have intervened, because Uber’s immediate response was that the cleaning fee was being refunded. <br><br><o:p></o:p></p><p class=MsoNormal>I hope all of you had a blessed and happy Thanksgiving.<br><br><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='mso-ligatures:none'>Rick Fox<br>973-641-5067<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> <o:p></o:p></p></div></body></html>