[NJTechDiv] denise's echo quit on her again.

[Kevin]

It is a crash for sure.  Yes, a power spike could cause it but it's hard 
to say.  I would unplug the actual unit, reset the router, plug it all 
back in and then do a reset through the app. It's a strange issue.


On 4/5/2020 6:54 PM, ken lawrence via NJTechDiv wrote:
>
> Hi guys my friend, and sports and recreation division member denise 
> lesko says her echo quit on her in mid game again yesterday.  She 
> already has run the setup option again.  I’m pretty sure it’s not the 
> echo itself any idea what might be the cause.  It doesn’t even say, 
> “I’m sorry, I’m having trouble understanding right now.  That is 
> usually what the A lady says when there is no internet connection.  
> The echo simply doesn’t respond to her.  Any idea what is happening.  
> Her echo isn’t much older than mine she can run the setup again but 
> this is the second time this has happened.  She has asked it to check 
> for software updates too.  Am sure she’s up to date.  Could a power 
> spike cause this?
>
> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for 
> Windows 10
>
>
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