[NJTechDiv] Zoom help

Fri Dec 23 13:24:39 UTC 2022

I guess my other note about the resolution just went to Lori.  If it went here and I missed it, forgive my reposting. 

I figured out that I could connect using cellular data, but not wifi data, which indicated to me it was a wifi or router problem.  I tried rebooting my router, but that didn’t fix the issue.  My husband called our internet provider, Optimum, and got them to do something (don’t know what) and reboot the router for me, and that fixed the problem.  So Optimum did something, which the first tech we got didn’t know about, but the 2nd tech did, and they fixed it.

Tracy

From: NJTechDiv [mailto:njtechdiv-bounces at nfbnet.org] On Behalf Of Tracy Carcione via NJTechDiv
Sent: Friday, December 23, 2022 8:18 AM
To: 'New Jersey Technology Division List'
Cc: Tracy Carcione
Subject: Re: [NJTechDiv] Zoom help

Thanks Miss Ruth.  I didn’t know you could live chat with a Zoom person.  An advantage to actually having a Zoom account, I suppose.  Thanks for your efforts on my behalf.  

When Zoom displayed the error, it said something about a firewall, but when I googled the error code, I got what your Zoom person said, something about signing in to an account.  

The firewall bit led me to my internet provider, which led me to the fix.

Tracy

From: NJTechDiv [mailto:njtechdiv-bounces at nfbnet.org] On Behalf Of Miss Ruth Williams via NJTechDiv
Sent: Thursday, December 22, 2022 9:40 PM
To: Tracy Carcione via NJTechDiv
Cc: Miss Ruth Williams
Subject: Re: [NJTechDiv] Zoom help

Hi, Tracy,

Miss Ruth here! I’d never heard of that error code, and was curious to know what’s causing it, so I did a live chat with a Zoom agent. I copied the information from your email to see what they would tell us. Thanks for giving such great detail!

Danica of Zoom said "Upon checking on my resources, the reason why the user is receiving this error is that they are trying to sign in to the account."

I said, she said she'd never had to sign in before, so I don't think she was trying to sign into the account.

Danica asked if you are using a browser or an application to join the meeting, and I guessed you were using a browser. 

She asked if you'd cleared the cookies and cache of the browser and I said, I don't think so.

Danica said, “For this one, kindly ask the user to clear the cookies and cache of the browser.” I asked, if that doesn’t work, is there anything else you might suggest?

Danica said, “Yes, please make sure that she is trying to join a meeting since receiving this error message is regarding trying to sign in to the account. Or she can always download the Zoom application. You can click this link to download the Zoom desktop application Video Conferencing, Web Conferencing, Webinars, Screen Sharing <https://zoom.us/download> ”

Text Box: 

Video Conferencing, Web Conferencing, Webinars, Screen Sharing

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video an...

I don’t know if any of this will be helpful. I asked if you could contact them directly and do a live chat, and she said, not unless you have a paid Zoom account.

If none of this info helps, I've got a Zoom room, so if you'd like to see if you can get into Zoom, we can do a test meeting tomorrow afternoon. Around 2 PM is free now, so pls let me know if you’d like to give it a try.

Take good care!

Miss Ruth

On Thursday, December 22, 2022 at 08:42:14 PM EST, Tracy Carcione via NJTechDiv <njtechdiv at nfbnet.org> wrote: 

Help!

I connected to a Zoom meeting last night, no problem.  Today when I tried, I couldn’t connect.  I put in my meeting ID, waited a while, and then it failed with error 100006000.  I tried on 2 Windows machines and my iPhone, all with the same result. 

I looked up the error, and it says to check the internet connection, which is fine, and to check if I have the latest update, which I believe I do. 

I do not have a Zoom sign-in, but I’ve never needed one before. 

Can anyone advise me?  I have another Zoom meeting Monday afternoon, and I really want to fix this problem before then. 

Thanks, and happy holidays to all of you lovely people!

Tracy

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