[NJTechDiv] Can See Text in Word Files on Phone, but When Opened on Laptop, There's No Text in the Files

[Tracy Carcione]

That’s pretty smart to figure that out.  I wouldn’t have thought of checking the color/font.

Tracy

 

 

From: NJTechDiv [mailto:njtechdiv-bounces at nfbnet.org] On Behalf Of Miss Ruth Williams via NJTechDiv
Sent: Saturday, March 12, 2022 11:09 AM
To: Mario Brusco via NJTechDiv
Cc: Miss Ruth Williams
Subject: Re: [NJTechDiv] Can See Text in Word Files on Phone, but When Opened on Laptop, There's No Text in the Files

 

Sure thing, Mario -- The person who sent me these files to review had inadvertently set the font to white. Since I still have some vision, I couldn't see the text on the white page. Once I set it to black, the text was visible.

 

On Saturday, March 12, 2022, 10:19:23 AM EST, Mario Brusco via NJTechDiv <njtechdiv at nfbnet.org> wrote: 

 

 

Ruth, would you mind sharing what the solution was?

-------- Original Message --------
From: Miss Ruth Williams via NJTechDiv [mailto:njtechdiv at nfbnet.org]
Subject: [NJTechDiv] Can See Text in Word Files on Phone, but When 
Opened on Laptop, There's No Text in the Files
Date: Friday, March 11, 2022, 9:54 PM
To: joseph hudson via NJTechDiv <njtechdiv at nfbnet.org>
Cc: Miss Ruth Williams <missruthnfb at yahoo.com>
Hi, Joseph,

That's awfully kind of you, but Annemarie Cooke just solved the problem
for me.

I'm giving you this virtual gold star for offering to assist!Emoji

Have a good night!

Miss Ruth

On Friday, March 11, 2022, 09:47:20 PM EST, joseph hudson via NJTechDiv
<njtechdiv at nfbnet.org> wrote:


Hi Miss Ruth, are you using a Windows laptop or a Mac? If you're using a
Mac, I might be able to assist you if I could see the file.

On Mar 11, 2022, at 8:23 PM, Miss Ruth Williams via NJTechDiv
<njtechdiv at nfbnet.org <mailto:njtechdiv at nfbnet.org>> wrote:

Hi, all,

I'm trying to open Word files on my laptop, and there is ostensibly no
text in the files at all; however, when I open the files using my
Android phone, the text is there.

Does anyone have any idea why this might be happening, and how I can
get the files to display the text so I can edit them on my laptop?

Thank you kindly for any advice or suggestions.

Take care,

Miss Ruth
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