[NJTechDiv] Video keeps stopping on iPhone SE

[carcione at access.net]

Cellular data.

Tracy

 

 

From: NJTechDiv <njtechdiv-bounces at nfbnet.org> On Behalf Of Joseph Hudson via NJTechDiv
Sent: Sunday, December 22, 2024 2:31 PM
To: New Jersey Technology Division List <njtechdiv at nfbnet.org>
Cc: Joseph Hudson <jhud7789 at outlook.com>
Subject: Re: [NJTechDiv] Video keeps stopping on iPhone SE

 

Hi Tracy, is he using mobile data or Wi-Fi,? Because if he is using mobile data or Wi-Fi, this might be part of the problem. The Wi-Fi may be a little weak for the video signal.





On Dec 22, 2024, at 1:14 PM, Tracy Carcione via NJTechDiv <njtechdiv at nfbnet.org <mailto:njtechdiv at nfbnet.org> > wrote:

 

My husband has an iPhone SE, 3rd generation, running the latest iOS.

His video feed keeps stopping while he’s trying to have AIRA help him with shopping.  He doesn’t lose the connection, only the video, and AIRA can still take a picture, so the camera is working.

I’m using the same kind of phone, and it hasn’t happened to me, but he uses AIRA more than I do.

Anyone have any ideas?  Otherwise we’ll have to try Apple Help.

Tracy

 

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