<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class="">Hi guys,</div><div class="">I'm not sure f everyone got this, so I'm forwarding here.</div><div class="">This is very useful!</div><div class=""><br class=""></div><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">Begin forwarded message:</div><br class="Apple-interchange-newline"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">From: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">joe ruffalo via NFBNJ <<a href="mailto:nfbnj@nfbnet.org" class="">nfbnj@nfbnet.org</a>><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Subject: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class=""><b class="">[NFBNJ] Introducing Specialized Help</b><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Date: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">February 22, 2018 at 3:41:55 PM EST<br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">To: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class=""><a href="mailto:nfbnj@nfbnet.org" class="">nfbnj@nfbnet.org</a><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Reply-To: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">joe ruffalo <<a href="mailto:nfbnj1@verizon.net" class="">nfbnj1@verizon.net</a>><br class=""></span></div><br class=""><div class="">
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<div style="font-size: 12pt; font-family: Calibri;" class="">
<div class="">Greetings to all!</div>
<div class="">See below.</div>
<div class="">If found worthy, please share.</div>
<div class=""> </div>
<div class="">We care. We share. We grow. We make a difference<br class="">Joe Ruffalo,
President
<br class="">National Federation of the Blind of New Jersey <br class="">973 743
0075<br class=""><a href="mailto:nfbnj1@verizon.net" class="">nfbnj1@verizon.net</a><br class=""><a href="http://www.nfbnj.org/" class="">www.nfbnj.org</a></div>
<div class="">Your old car keys can be keys to literacy for the blind.<br class="">Donate your
unwanted vehicle to us by clicking <br class=""><a href="http://www.carshelpingtheblind.org" class="">www.carshelpingtheblind.org</a> <br class="">or
call
855 659 9314<br class=""></div>
<div class="">**</div>
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<div style="font-size: small; text-decoration: none; font-family: Calibri; font-weight: normal; font-style: normal; display: inline;" class="">
<div style="FONT: 10pt tahoma" class="">
<div class="">Subject: Introducing Specialized Help</div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class="">The following information is being forwarded by NFBNJ as a courtesy, in
accordance with our continued efforts to share information that may be of
interest or of benefit to individuals who are blind and vision-impaired and
should not be construed as an official endorsement.</div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class="">Introducing Specialized Help</div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class="">We are thrilled to announce the newest feature in the Be My Eyes app:
Specialized Help - a better way to connect with businesses and organizations
when you need assistance with their products or services.</div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class="">Hi George,</div>
<div class=""> </div>
<div class=""> </div>
<div class="">As you know, Be My Eyes is here to help you tackle a wide range of
visual
challenges as you go about your day. Until today, Be My Eyes has randomly
connected you to a volunteer to solve daily tasks. Some tasks, however,
require
specialized assistance.</div>
<div class=""> </div>
<div class="">Contacting customer support through email or by phone isn’t always
ideal.
Direct communication with a business’s customer support agent could be a
more
vision-friendly alternative and less time consuming for you. If someone from
the
company could see the issue in real time, issues with their products or
services
could be resolved more efficiently.</div>
<div class=""> </div>
<div class="">So we’ve strategized a way to better assist you: enlisting the help of
representatives from companies whose products you use all the time. It’s our
sincere pleasure to introduce Specialized Help. This new feature means that
a
trained company representative is available to answer questions or help you
tackle issues with speed and in-depth solutions. Maybe you need help
figuring
out how to use an unfamiliar product, or you might want to interact on a
company’s app or website while on the phone with their representative. With
Specialized Help, it’s easy to get in touch with businesses and
organizations
when you encounter a challenge with their products or services. And as
always,
it’s completely free.</div>
<div class=""> </div>
<div class="">The next time you update your Be My Eyes app, there will be a second
button
added to the main screen to take you to the Specialized Help Menu. Clicking
“Specialized Help” will lead you to the list of companies with
representatives
available to answer your call and assist you through a live video
connection.
Each business profile will include descriptions of their services, hours of
operation, and supported languages.</div>
<div class=""> </div>
<div class=""> </div>
<div class="">Microsoft is first to join</div>
<div class=""> </div>
<div class=""> </div>
<div class="">Microsoft is the first company joining our platform to offer
Specialized
Help and maintains their mission to empower every person on the planet to
achieve more. Included in that mission is a program aimed at offering free
technical support to the disability community – Microsoft Disability Answer
Desk.</div>
<div class=""> </div>
<div class="">“Be My Eyes provides a new and innovative way for our customers to get
technical support,” said Neil Barnett, Director Disability Answer Desk,
Microsoft. “With a simple tap, customers can access the Disability Answer
Desk
from their phone to get the help they need with Microsoft products and
services."</div>
<div class=""> </div>
<div class="">Be My Eyes is on a journey with Microsoft to help more people utilize
technology as a means of empowerment to achieve more in their daily lives.
Starting today, Microsoft agents will be available through Be My Eyes
Specialized Help to users in Australia, Canada, UK, Hong Kong, Ireland,
India,
Malaysia, New Zealand, the Philippines, Singapore, South Africa and the
United
States offering assistance in English. If you need help with Windows or
Office
products just give them a call.</div>
<div class=""> </div>
<div class=""> </div>
<div class="">Who Would You Like Us to Bring Onboard Specialized Help?</div>
<div class=""> </div>
<div class=""> </div>
<div class="">At the present moment, you have the option to contact Microsoft.
Improving
the customer service experience takes time, rest assured, but more companies
from a variety of fields will join the Specialized Help platform soon. Your
feedback is of tremendous value to us. If there are businesses and
organizations
that you may seek assistance from and would like them to a part of the
Specialized Help platform, please let us know, and we will do our best to
include them. You can simply respond to this email or write us at
<<a href="mailto:info@bemyeyes.com" class="">mailto:info@bemyeyes.com</a>> <a href="mailto:info@bemyeyes.com" class="">info@bemyeyes.com</a>. It is our hope that
Specialized Help will provide a better way to connect you with businesses
and
organizations.</div>
<div class=""> </div>
<div class="">COPENHAGEN, Denmark – Feb. 21, 2018 – Be My Eyes, a free smartphone app
that supports people who are blind or have low vision, will now offer their
customers technology support from Microsoft Corp. in 12 countries. Through
the
new app update via the Specialized Help menu, customers will be able to
connect
with the Microsoft Disability Answer Desk, which offers free technical
support
for customers with disabilities. </div>
<div class=""> </div>
<div class="">Be My Eyes is an app, available on iOS and Android, that connects
customers
who are blind or have low vision with over 850,000 volunteers for guidance
and
help with tasks like cooking, finding lost items, catching a bus, reviewing
mail
and more. As many requests to Be My Eyes volunteers are technology-related,
this
is a good opportunity to collaborate with Microsoft for support.</div>
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<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class="">How it works - Every day, sighted volunteers lend their eyes to solve
tasks
big and small to help blind and low vision people lead more independent
lives.</div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class="">For more information visit: <a href="https://www.bemyeyes.com/" class="">https://www.bemyeyes.com/</a></div>
<div class=""><font size="3" face="Calibri" class=""></font> </div>
<div class=""><font size="3" face="Calibri" class=""></font> </div><font size="3" face="Calibri" class=""></font></div>
<div class=""> </div></div></div></div></div>
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