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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Last week, a guy came to install an accessible cable box, but he had no clue about how to make it accessible, so we sent him away. He, and many other people we contacted, said the only accessibility was being able to talk to the remote, which isn’t much, in my book. Then my husband called everyone he could at Optimum, which was very annoying, but I remembered the name of the person who had contacted me from the Accessibility section of the company, and eventually we got in touch with her. She actually knew the talking features we wanted, and she said she’d set us up with an installer who really understood the accessibility features of the new box. Yesterday the guy came and installed it, then explained how it works. And it works pretty well! It’s not perfect, but it’s a heck of a lot more accessible than anything I’ve ever had before. A biggy for me is that I can now deal with the DVR by myself. I can record programs, watch the one I want, and delete it, or save it, if I want. Imagine that!<o:p></o:p></p><p class=MsoNormal>Anyway, it all worked out, though it took a lot of phone time to do it.<o:p></o:p></p><p class=MsoNormal>It’s the Altice One box from Optimum, which seems similar to others I’ve heard about.<o:p></o:p></p><p class=MsoNormal>Tracy<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>