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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<DIV>Tracy,</DIV>
<DIV> </DIV>
<DIV>Since we are blind and using VoiceOver, you just call the Apple
accessibility phone number which I’m pasting in below. Choose the appropriate
option for Iphones/IPads and whoever the tech person is, tell them the issue
you’re having with your phone and ask them to do a screen sharing session with
you. It does not matter if you don’t have AppleCare on the phone any more since
you use VO it is a curtosy they will provide to us, just like the Microsoft
Accessibility desk. Apple is a super good company! </DIV>
<DIV> </DIV>
<DIV>Also, you need to make sure you don’t have your screen curtain turned on or
they can’t see the screen (3-finger double-tap to toggle screen curtain
on/off).</DIV>
<P class=MsoNormal><FONT face="Times New Roman"><FONT
style="FONT-SIZE: 10pt"></FONT></FONT> </P>
<P class=MsoNormal><FONT style="FONT-SIZE: 12pt">Here is Apple’s phone
number:</FONT></P>
<P class=MsoNormal><FONT face="Times New Roman"><FONT
style="FONT-SIZE: 10pt">Apple accessibility help, phone:
1-877-204-3930.</FONT></FONT></P>
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<DIV
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size=3 face=Calibri></FONT></DIV>
<DIV style="FONT: 10pt tahoma">
<DIV><FONT size=3 face=Calibri>Eileen</FONT></DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=njtechdiv@nfbnet.org>Tracy
Carcione via NJTechDiv</A> </DIV>
<DIV><B>Sent:</B> Saturday, August 10, 2019 12:08 PM</DIV>
<DIV><B>To:</B> <A title=njtechdiv@nfbnet.org>'New Jersey Technology Division
List'</A> </DIV>
<DIV><B>Cc:</B> <A title=carcione@access.net>Tracy Carcione</A> </DIV>
<DIV><B>Subject:</B> Re: [NJTechDiv] Mystery app demanding
password</DIV></DIV></DIV>
<DIV> </DIV></DIV>
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style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY: inline'>
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<P class=MsoNormal><SPAN style="COLOR: #1f497d">Thanks Eileen. Yes indeed,
the wording is not clear. Who do you ask to fix it? Maybe I could
ask, too.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">It was my Apple password it
wanted.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Tracy<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p></o:p></SPAN> </P>
<DIV>
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<P class=MsoNormal><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"'>From:</SPAN></B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"'> NJTechDiv
[mailto:njtechdiv-bounces@nfbnet.org] <B>On Behalf Of </B>Eileen Scrivani via
NJTechDiv<BR><B>Sent:</B> Saturday, August 10, 2019 12:01 PM<BR><B>To:</B> New
Jersey Technology Division List<BR><B>Cc:</B> Eileen Scrivani<BR><B>Subject:</B>
Re: [NJTechDiv] Mystery app demanding password<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p></o:p> </P>
<DIV>
<DIV>
<DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt; COLOR: black">Hi
Tracy,<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; COLOR: black"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt; COLOR: black">It sounds like
your phone has been unlocked since you’re able to check & find nothing open
in the app switcher. Its an od sounding problem. Would you want to try calling
Apple accessibility? They are really very good and they could do a screen
sharing with you. perhaps they might be able to figure out the password that’s
being asked for.<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; COLOR: black"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN style="FONT-SIZE: 12pt; COLOR: black">This is the one
thing on my Mac Book that drives me up the wall – since I don’t use it that
often when I’m prompted for passwords its wording is not clear enough to let me
know which password its asking for – the Apple Id password, the ICloud password,
or the two-factor authentication password. I keep asking them to make the dialog
wording more clear.<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; COLOR: black"> <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; COLOR: black">Eileen<o:p></o:p></SPAN></P></DIV>
<DIV>
<DIV>
<DIV>
<P class=MsoNormal><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'> <o:p></o:p></SPAN></P></DIV>
<DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: whitesmoke"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'>From:</SPAN></B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'> Tracy
Carcione via NJTechDiv <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: whitesmoke"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'>Sent:</SPAN></B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'>
Saturday, August 10, 2019 10:58 AM<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: whitesmoke"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'>To:</SPAN></B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'> 'New
Jersey Technology Division List' <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: whitesmoke"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'>Cc:</SPAN></B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'> Tracy
Carcione <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: whitesmoke"><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'>Subject:</SPAN></B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"; COLOR: black'>
[NJTechDiv] Mystery app demanding
password<o:p></o:p></SPAN></P></DIV></DIV></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; COLOR: black"> <o:p></o:p></SPAN></P></DIV></DIV>
<DIV>
<P class=MsoNormal><SPAN style="COLOR: black">Over the last couple days, a
dialog keeps popping up on my iPhone, apparently at random, demanding my
password. I have no idea what it is, so I don’t know what password it
wants, or even if it’s something that should have my password. It just
says “Password required” and my email address. <o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: black">I tried powering down my phone for
a while, but that didn’t stop it happening.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: black">Any ideas how I can figure out
what this is and what it wants? There are no open apps on the app
switcher.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: black">Tracy<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: black"> <o:p></o:p></SPAN></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><SPAN
style="FONT-SIZE: 12pt; COLOR: black">
<HR align=center SIZE=2 width="100%">
</SPAN></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 12pt; COLOR: black">_______________________________________________<BR>NJTechDiv
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<P>
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